Help Desk Shopify Apps – Reviews & Rating Trends
(Updated October 2026) Compare reviews and ratings for help desk Shopify apps and see which apps are gaining the most install momentum. Review counts are the closest proxy to actual installs — Shopify doesn't publish install numbers — so review velocity is one of the strongest signals of merchant adoption for help desk apps.
Help Desk Shopify Apps — Full Reviews Table
All tracked help desk Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
 Chatty AI Chatbot & Live Chat | 1,84236 | 4.9 |
 Tidio: AI Chatbot & Live Chat | 1,31831 | 4.7 |
 Amp Back in Stock & Preorder + | 90515 | 4.8 |
 Gorgias: AI, Helpdesk & Chat | 6767 | 4.5 |
 Willdesk: Live Chat&AI Chatbot | 3861 | 4.9 |
 SB: Helpdesk, Live Chat & FAQs | 317 | 4.7 |
 Commslayer: AI Helpdesk & Chat | 20717 | 4.9 |
 Helpful Product Reviews App | 1851 | 4.9 |
 Re:amaze AI Helpdesk & Chat | 1791 | 4.7 |
 Helpy Social Share Buttons | 1551 | 4.9 |
Showing 1-10 out of 68
Key Insights:
- Chatty AI Chatbot & Live Chat leads help desk apps with 1,842 total reviews — 524 more than Tidio: AI Chatbot & Live Chat (1,318).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat, Amp Back in Stock & Preorder +) hold 65.9% of all reviews across the top 10 tracked help desk apps.
- Chatty AI Chatbot & Live Chat is gaining reviews fastest this month (+36) — strong recent install momentum.
- 9 of 10 top-reviewed help desk apps gained new reviews this period; 0 saw no net additions.
Help Desk Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 help desk Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 1,76245 | 1,80846 | 1,84638 | 1,87832 | 1,8868 | 1,886 |
| Tidio: AI Chatbot & Live Chat | 1,25640 | 1,28832 | 1,32032 | 1,33717 | 1,35013 | 1,350 |
| Gorgias: AI, Helpdesk & Chat | 65916 | 66910 | 6778 | 70124 | 7087 | 708 |
| Willdesk: Live Chat&AI Chatbot | 3831 | 3852 | 3861 | 3871 | 387 | 387 |
| SB: Helpdesk, Live Chat & FAQs | 317 | 317 | 317 | 317 | 317 | 317 |
Key Insights:
- Chatty AI Chatbot & Live Chat's cumulative reviews grew from 1,009 to 1,886 over the charted period — 877 new reviews accumulated.
- Chatty AI Chatbot & Live Chat's 1,886 cumulative reviews sit 5.9× above SB: Helpdesk, Live Chat & FAQs's 317 at the bottom of the plotted help desk set — a wide spread between long-running leaders and newer entrants.
Fastest to 1,000 Reviews — Help Desk Shopify Apps
Race-style view of how the top 5 help desk Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Chatty AI Chatbot & Live Chat | 32 | 1,870 |
| Tidio: AI Chatbot & Live Chat | 130 | 1,347 |
| Amp Back in Stock & Preorder + | Not yet reached | 951 |
| Gorgias: AI, Helpdesk & Chat | Not yet reached | 706 |
| Willdesk: Live Chat&AI Chatbot | Not yet reached | 384 |
Key Insights:
- Chatty AI Chatbot & Live Chat reached 1,000 reviews fastest — in 32 months since launch.
- Tidio: AI Chatbot & Live Chat crossed 1,000 reviews in 130 months — 98 months behind Chatty AI Chatbot & Live Chat.
- 3 of the top 5 help desk apps haven't yet crossed 1,000 reviews — Amp Back in Stock & Preorder + is closest at 951 cumulative.
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Most-Reviewed Help Desk Shopify Apps
Chatty AI Chatbot & Live Chat leads help desk Shopify apps with 1,842 cumulative reviews and a 4.9★ average rating. Tidio: AI Chatbot & Live Chat (1,318 reviews) and Amp Back in Stock & Preorder + (905 reviews) round out the top 3. Combined, the top 3 apps hold 65.9% of all reviews across the top tier — a clear leadership tier with a meaningful long tail behind them. Notable mover: Chatty AI Chatbot & Live Chat added the most new reviews this month (+36) — a strong recent install signal.
Chatty AI Chatbot & Live Chat (1,842) and Tidio: AI Chatbot & Live Chat (1,318) sit close enough on cumulative reviews that current velocity matters more than the totals — for help desk merchants, the apps adding reviews fastest right now (rather than the ones with the highest absolute count) are usually a better signal of current product-market fit.
Help Desk Shopify Apps — Long-Term Review Trends
Chatty AI Chatbot & Live Chat accumulated 877 new reviews from Jan 2025 to Oct 2026, growing from 1,009 to 1,886 cumulative reviews — a steep addition rate for help desk apps. Across the top 5 plotted help desk apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Comparing help desk apps on review trend slope rather than absolute count is the sharper signal — an app gaining reviews fast is winning current merchants, while Chatty AI Chatbot & Live Chat's 1,886 cumulative base reflects long-running adoption that may or may not still be translating to new installs.
Review Growth Velocity in Help Desk — Which Apps Grew Fastest
Chatty AI Chatbot & Live Chat reached 1,000 reviews in 32 months since launch — the fastest ramp among the top 5 help desk apps tracked here. Tidio: AI Chatbot & Live Chat crossed the same milestone in 130 months, 98 months behind.
3 apps on this chart haven't yet crossed 1,000 reviews: Amp Back in Stock & Preorder + at 951, Gorgias: AI, Helpdesk & Chat at 706, Willdesk: Live Chat&AI Chatbot at 384 cumulative reviews. Amp Back in Stock & Preorder + is closest to the milestone — its current count puts it roughly 95% of the way to 1,000.
The 98-month gap between Chatty AI Chatbot & Live Chat's and Tidio: AI Chatbot & Live Chat's time-to-1,000 highlights how unevenly product-market fit landed across this help desk set — the leader found its merchant audience early, while late-rampers took multiple years to reach the same review depth. For merchants comparing these apps today, slower-ramping apps may have closed the functionality gap but still operate on smaller review bases.
Top 5 Apps in Help Desk
- Gorgias: AI, Helpdesk & Chat — Has accumulated 708 reviews for help desk at a 4.3★ average.
- Commslayer: AI Helpdesk & Chat — Has accumulated 234 reviews for help desk at a 4.9★ average.
- Chatty AI Chatbot & Live Chat — Has accumulated 1,886 reviews for help desk at a 4.9★ average.
- Spur: AI Chat & Helpdesk — Has accumulated 119 reviews for help desk at a 5.0★ average.
- BotSpace: AI Chat & Helpdesk — Has accumulated 0 reviews for help desk at a 4.8★ average.
Help Desk Shopify Apps — Frequently Asked Questions
1. Which help desk app has the most reviews on Shopify?
Chatty AI Chatbot & Live Chat has the most reviews among help desk Shopify apps with 1,842 total reviews, ahead of Tidio: AI Chatbot & Live Chat at 1,318. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure help desk app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For help desk apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which help desk app is gaining reviews fastest on Shopify?
Chatty AI Chatbot & Live Chat is gaining the most new reviews this month among help desk apps, adding 36 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. Which help desk app reached 1,000 reviews fastest on Shopify?
Chatty AI Chatbot & Live Chat hit 1,000 reviews in 32 months since launch — the fastest review ramp among tracked help desk Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).
5. What is the average rating for top help desk Shopify apps?
The top 5 help desk apps average 4.7★ across 5,258 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
6. How often are review counts for help desk apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
