Willdesk: Live Chat&AI Chatbot Shopify App
by ChannelwillImprove your customer service and increase profits using Willdesk's combined support and marketing platform. Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
4.8
(452)
Pixel Burn Custom Laser Creations, Australia
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Install in your Shopify Store
Willdesk: Live Chat&AI Chatbot Charts
Track Willdesk: Live Chat&AI Chatbot's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Willdesk: Live Chat&AI Chatbot
Pros
Excellent Customer Support: Consistently praised for being fast, responsive, and highly helpful.
Easy Setup and Use: Frequently noted for its intuitive setup process and user-friendly interface.
Feature-Rich Functionality: Offers a wide range of useful features, including live chat, FAQ, and order tracking.
Customization Options: Allows users to personalize the app to match their brand and needs.
Cons
Missing WhatsApp Integration: Advertised feature not yet available, causing frustration.
Limited Email Functionality: Inability to receive emails directly, only providing links to email addresses.
Screenshots
About the App
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
- Integrated Self-service Widget: Brand's self-service tool, includes order tracking, FAQ, and contact form.
- Boosting Conversion Rate: Boost sales by using live chat to convert potential customers into buyers.
- Unified Ticket Inbox: Handle messages from various social media and emails all in one place.
- CRM Sales Improvement: Get a full list of customers, offering service to boost sales via customer relationship management.
- Multistore Customization : Integration across multiple stores with options to customize Fonts, FAQs, and Style.
Keywords
Key Features
- Automatically track orders and handle returns using AI-powered smart agents.
- Unify customer interactions from email, live chat, and social media in one inbox.
- Boost sales with AI-driven product recommendations and emotion detection.
Pricing
Willdesk: Live Chat&AI Chatbot Pricing Plans
Free
$0/month
Unlimited agent
1 store
20 conversations
Live Chat, Contact form, Order tracking
Email & Social media Integration
Basic
$16.9/month
3 store
100 conversations
Automation bot
Custom FAQ domain
FAQ premium templates
Pro
$89.9/month
Multiple stores
1000 conversations
1000 limited free order tracking quota
Custom plan & more
Customer success manager
Not sure which plan to pick? Discuss Free or Basic plans with us, learn about custom pricing, or get a demo.
Here's an overview of Willdesk: Live Chat&AI Chatbot costs for each of the plan(s):
The app has 3 pricing plans: 1 free and 2 paid. The free plan(s) offered by Willdesk: Live Chat&AI Chatbot: (Free). The paid plan(s) offered by Willdesk: Live Chat&AI Chatbot: (Basic, Pro).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Unlimited agent, 1 store, 20 conversations, Live Chat, Contact form, Order tracking, Email & Social media Integration, Macro, Quick response, Help center, 1000 Products AI learning, 24/7 customer service.
Basic: The Basic plan costs $16.9 and comes with a 7-day free trial period. The plan offers a host of features, including 3 store, 100 conversations, Automation bot, Custom FAQ domain, FAQ premium templates, 100 limited free order tracking quota.
Pro: The Pro plan costs $89.9 and comes with a 7-day free trial period. The plan offers a host of features, including Multiple stores, 1000 conversations, 1000 limited free order tracking quota, Custom plan & more, Customer success manager.
Willdesk: Live Chat&AI Chatbot Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 2 |
| Cost of Paid Plan(s) | $16.9, $89.9 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Willdesk: Live Chat&AI Chatbot app pricing plans, see the official website.
Willdesk: Live Chat&AI Chatbot Shopify App Discounts
If you are looking for discounts on Willdesk: Live Chat&AI Chatbot app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Channelwill to secure better deals on the Willdesk: Live Chat&AI Chatbot app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Willdesk: Live Chat&AI Chatbot
“Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!! ”
“very good , still getting to know it but it is helping a lot ”
“Incredible platform and quick customer service. Super affordable and has everything that we need”
Trusted By
Trusted by the best Shopify stores
Pixel Burn Custom Laser Creations
Australia
Wildhunter.ie
Ireland
Kotomi
Australia
Vert-FLow
France
Home n Hearts
United States
ventify.pro
Germany
MDC Water
Australia
KivenLighting
Hong Kong SAR
Improve your customer service and increase profits using Willdesk's combined support and marketing platform.
Customer service HelpDesk
Manage customer support from one inbox for Live Chat, Email, Facebook, Instagram, and Whatsapp. No more switching all day long.
Convert web visitors into buyers.
Talk directly with visitors, suggest products, give out discounts, and turn them into customers.
Strong support center tool
Allow customers to solve problems like "Where is my order" using a robust order tracking tool before contacting agents. Live chat assistance is available 24/7.
Comparison
Top Willdesk: Live Chat&AI Chatbot Alternatives Detailed Comparison
The table below highlights the crucial differences between Willdesk: Live Chat&AI Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.8(355 reviews) | 4.9(54 reviews) | |
| Developed by | Channelwill | QuickCEP | |
| Launch Date | 2/22/2021 | 1/5/2022 | |
| Pricing | Free, $16.90/month, $89.90/month | Free, $99/month, $199/month, $899/month | |
| Objective | Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp. | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Improve your customer service and increase profits using Willdesk's combined support and marketing platform. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 96.4% | 98.2% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 7 day(s) | No | |
| Technical Information | |||
| Rating | 4.8 | 4.9 | |
| Total Reviews | 452 | 81 | |
| Launch Date | 2/22/2021 | 1/5/2022 | |
| SD Points | 42 | N/A | |
More Details About Willdesk: Live Chat&AI Chatbot
Product Description
Willdesk is a comprehensive platform with features like Order tracking, FAQ, Helpcenter, email, live chat, social media, multiple stores support and more, designed to streamline Shopify store operations and enhance profitability. It allows you to engage with customers anytime through a mobile app and provides 24/7 assistance.
AI Summary
Willdesk is a Shopify app designed to centralize customer communication through live chat, email, WhatsApp, and Messenger integrations, though some advertised features like email and WhatsApp support appear limited or non-functional. The app offers a customizable chat widget, FAQ management, and order tracking, with a user-friendly setup and strong loading performance. Its standout strength is exceptional customer support, frequently noted for responsiveness, expertise, and problem-solving efficiency. However, limitations include gaps in advertised functionality, such as the inability to receive emails directly or fully integrate WhatsApp, and the absence of features like visitor analytics or a dedicated mobile app. While the free version provides robust basic features, some advanced capabilities require upgrading. The app is particularly suited for small businesses seeking streamlined customer service tools but may need further development to match its full promised feature set.
Support
For any questions, concerns, or assistance with Willdesk: Live Chat&AI Chatbot, the dedicated support team is readily available to help.Please contact the developer through their partner page for support. Additionally, Willdesk: Live Chat&AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the Willdesk: Live Chat&AI Chatbot app are available in various languages on the Shopify app store, including Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai.
Willdesk: Live Chat&AI Chatbot Support Information In A Nutshell:
| Support Email: | Not available |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Finnish, Korean, Swedish, Czech, Norwegian, and Thai |
Integration
The list of top Shopify apps or features or software tools that Willdesk: Live Chat&AI Chatbot seamlessly integrates are given below:
Developer
Name: Channelwill
Website: /partners/channelwill-co-limited3
Address: BLDG 58-70 KWAI CHEONG ROAD NT, WORK SPACE B15 ON 2/F WING CHEUNG IND, hongkong, HK, 999077
Looking to install Willdesk: Live Chat&AI Chatbot app on your store?
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Customer Reviews
Willdesk: Live Chat&AI Chatbot has an overall rating of 4.9 stars from a total of 452 reviews on the Shopify app store. Of these, 439 (97.1%) are positive, 4 (0.9%) are neutral, and 9 (2.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
very good , still getting to know it but it is helping a lot
very good , still getting to know it but it is helping a lot
Incredible platform and quick customer service. Super affordable and has everything that we need
Incredible platform and quick customer service. Super affordable and has everything that we need
C'est une super application et le service client et top. Merci
C'est une super application et le service client et top. Merci
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
This is a great app. I use it to manage all my stores customer support. Easier for the team to manage different communication methods in one centralized place.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Willdesk: Live Chat&AI Chatbot on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Willdesk: Live Chat&AI Chatbot FAQ's
How do I install the Willdesk: Live Chat&AI Chatbot Shopify app?
To install Willdesk: Live Chat&AI Chatbot app on your Shopify store, click on the Willdesk: Live Chat&AI Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Willdesk: Live Chat&AI Chatbot on your Shopify store, then contact us now.
What are the key features of Willdesk: Live Chat&AI Chatbot?
The key features offered by Willdesk: Live Chat&AI Chatbot to Shopify store owners are:
- ✅Branded Self-service widget,with Trackingmore API default, no extra tracking app
- ✅AI-Driven Omnichannel: Product Recommendations, Emotion Detection, After-Sales
- ✅Manage the inbox tickets from multiple social media, Chat, Email in a help desk
- ✅Get complete customer index, Integrate with Klaviyo, Mailchimp, Privy, SMSBump
- ✅Multi-store integration with support for customization of Fonts, FAQs, and Style
Does Willdesk: Live Chat&AI Chatbot integrate with other Shopify apps or tools?
Yes, Willdesk: Live Chat&AI Chatbot seamlessly integrates with other Shopify apps or tools, such as Brand's self-service tool, includes order tracking, FAQ, and contact form., Boost sales by using live chat to convert potential customers into buyers., Handle messages from various social media and emails all in one place..
Is there a free trial available for Willdesk: Live Chat&AI Chatbot?
Yes, Willdesk: Live Chat&AI Chatbot offers 7 days free trial on all its paid plans.
What are the pricing plans for Willdesk: Live Chat&AI Chatbot?
The app has 3 pricing plans: 1 free and 2 paid. The paid plans cost $16.9/month, $89.9/month, and come with a 7-day free trial period.
How does billing work for Willdesk: Live Chat&AI Chatbot?
Willdesk: Live Chat&AI Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Willdesk: Live Chat&AI Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Willdesk: Live Chat&AI Chatbot offer customer support? How can I get assistance?
Yes, Willdesk: Live Chat&AI Chatbot offers a dedicated support team for any kind of app-related assistance. Please reach out to us for any additional support needs.
Additionally, Willdesk: Live Chat&AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Willdesk: Live Chat&AI Chatbot compatible with my Shopify theme?
Please reach out to us for any additional support needs to confirm its compatibility with your specific Shopify theme.
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