Tidio: AI Chatbot & Live Chat Shopify App
by TIDIO LLCLyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. Live chat is enhanced with chatbots for superior customer support.
4.8
(1,059)
SunnyWhale, United States
We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.
Install in your Shopify Store
Tidio: AI Chatbot & Live Chat Charts
Track Tidio: AI Chatbot & Live Chat's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Tidio: AI Chatbot & Live Chat
Pros
Excellent Customer Support: Consistently praised for being responsive, helpful, and friendly.
Ease of Use: Frequently highlighted as intuitive and user-friendly, with quick setup and navigation.
Effective Live Chat: Users appreciate the seamless communication with customers, boosting engagement and sales.
Customization Options: Offers flexible features for personalizing chat widgets and workflows.
Cons
Pricing Transparency: Complaints about unclear or misleading pricing tiers and hidden costs.
Feature Limitations on Free Plan: Some users expressed frustration over essential features being paywalled.
Screenshots
About the App
Live chat is enhanced with chatbots for superior customer support.
- Live Chat Support: Chat with your visitors in real time - easily fix issues and actively promote sales.
- AI Customer Assistance: Our Lyro AI bot can automatically answer up to 70% of your customers' questions.
- Chat Commerce: View shopping carts, look at past orders, and suggest items right in the conversation.
- Easy Installation: Add the Tidio app to your Shopify store in just 30 seconds by clicking 'Add App'.
- Customer ticketing: Handle and solve customer requests using an easy ticketing system.
Keywords
Key Features
- Engage customers in real-time with live chat and video support.
- Automate responses and sales with customizable AI chatbot flows.
- Resolve up to 70% of customer queries instantly using Lyro AI.
Pricing
Tidio: AI Chatbot & Live Chat Pricing Plans
Free
$0/month
Live Chat - conversations with 50 users
Flows: with up to 100 visitors/mo
Ticketing
Mobile app
Social media integrations
Customer Service
$29/month
All Free plan features
Analytics
Live visitors list
Operating hours
Tidio AI reply assistant
Flows
$29/month
All Free plan features
Automation analytics
Chatbots templates
Visual chatbot builder
No Tidio branding (add-on)
Lyro AI Chatbot
$39/month
All Free plan features
Website scrapper
Lyro tasks
Native Shopify actions
No Tidio branding (add-on)
Not sure which plan to pick? Discuss Free or Customer Service plans with us, learn about custom pricing, or get a demo.
Here's an overview of Tidio: AI Chatbot & Live Chat costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Tidio: AI Chatbot & Live Chat: (Free). The paid plan(s) offered by Tidio: AI Chatbot & Live Chat: (Customer Service, Flows, Lyro AI Chatbot).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Live Chat - conversations with 50 users, Flows: with up to 100 visitors/mo, Ticketing, Mobile app, Social media integrations.
Customer Service: The Customer Service plan costs $29 and comes with a 7-day free trial period. The plan offers a host of features, including All Free plan features, Analytics, Live visitors list, Operating hours, Tidio AI reply assistant, Live chat support (24/5).
Flows: The Flows plan costs $29 and comes with a 7-day free trial period. The plan offers a host of features, including All Free plan features, Automation analytics, Chatbots templates, Visual chatbot builder, No Tidio branding (add-on), Live chat support (24/5).
Lyro AI Chatbot: The Lyro AI Chatbot plan costs $39 and comes with a 7-day free trial period. The plan offers a host of features, including All Free plan features, Website scrapper, Lyro tasks, Native Shopify actions, No Tidio branding (add-on), Live chat support (24/5).
Tidio: AI Chatbot & Live Chat Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $29, $29, $39 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Tidio: AI Chatbot & Live Chat app pricing plans, see the official website.
Tidio: AI Chatbot & Live Chat Shopify App Discounts
If you are looking for discounts on Tidio: AI Chatbot & Live Chat app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with TIDIO LLC to secure better deals on the Tidio: AI Chatbot & Live Chat app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Tidio: AI Chatbot & Live Chat
“We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.”
“Super Support-Tool für unseren OnlineshopWir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv.Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besseren Überblick über die Kundenanfragen.Auch die verschiedenen Funktionen und Automatisierungsmöglichkeiten sind für unseren täglichen Kundenservice sehr praktisch. Insgesamt ein zuverlässiges und benutzerfreundliches Tool, das wir gerne weiterempfehlen.”
“We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!”
Trusted By
Trusted by the best Shopify stores
SunnyWhale
United States
Dr. Peter Hartig
Germany
Happy Hygge Gifts
United States
lunavia
United States
Sole Revival and Redemption LLC
United States
Dcams Mexico
Mexico
Moonchild Skunkworx
Slovenia
Heaven Life Wellness
United States
Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more.
Reply on Chat and Messenger
Tidio consolidates live chat, email, and Messenger communications into one panel. Also, use our free mobile app to save time.
Use Bots to boost your sales.
Start using smart Bots that recover abandoned shopping carts and boost sales by responding to your customers' actions automatically.
Can be assembled in under 30 seconds.
You can add Tidio to your Shopify store in under 30 seconds. Just click on "Add app", let the widget install on the site and that's it!
Comparison
Top Tidio: AI Chatbot & Live Chat Alternatives Detailed Comparison
The table below highlights the crucial differences between Tidio: AI Chatbot & Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.8(1,256 reviews) | 4.9(54 reviews) | |
| Developed by | TIDIO LLC | QuickCEP | |
| Launch Date | 7/14/2014 | 1/5/2022 | |
| Pricing | Free, $29/month, $29/month, $39/month | Free, $99/month, $199/month, $899/month | |
| Objective | Live chat is enhanced with chatbots for superior customer support. | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Lyro AI is a customer experience platform offering live chat, chatbot services, ticket processing, email marketing, and more. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
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| |
| Highlights |
|
| |
| User Reviews and Ratings | |||
| Recommended % | 93.4% | 98.2% | |
| Pros |
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| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 7 day(s) | No | |
| Technical Information | |||
| Rating | 4.8 | 4.9 | |
| Total Reviews | 1,059 | 81 | |
| Launch Date | 7/14/2014 | 1/5/2022 | |
| SD Points | 846 | N/A | |
More Details About Tidio: AI Chatbot & Live Chat
Product Description
Tidio is a customer service platform for online businesses, providing ready-to-use chatbots that answer common customer queries and boost sales. It consolidates all customer messages in one place, serving as an effective helpdesk solution, especially for Shopify users.
AI Summary
The app is a Shopify-integrated live chat and AI chatbot solution designed to enhance customer engagement and support. It offers real-time communication with website visitors, automated responses through customizable bots, and multi-channel support, including email forwarding and Facebook integration. Key strengths include its user-friendly interface, quick setup, and highly responsive customer support, which is frequently highlighted for its speed and helpfulness. The app also provides features like proactive chat triggers, order status integration, and lead capture, contributing to improved conversion rates and sales. However, some limitations include a complex pricing structure with additional costs for advanced features like chatbots and proactive messaging, which can be misleading. Occasional technical issues, such as theme conflicts or incomplete uninstallation, have been reported. While the free plan includes essential features, premium tiers may require multiple subscriptions for full functionality, leading to higher-than-expected costs. Despite these drawbacks, the app is widely regarded as a robust tool for businesses seeking to streamline customer interactions and boost sales.
Support
For any questions, concerns, or assistance with Tidio: AI Chatbot & Live Chat, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Tidio: AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the Tidio: AI Chatbot & Live Chat app are available in various languages on the Shopify app store, including German, French, Italian, Portuguese (Brazil), and Spanish.
Tidio: AI Chatbot & Live Chat Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, German, French, Italian, Portuguese (Brazil), and Spanish |
Integration
The list of top Shopify apps or features or software tools that Tidio: AI Chatbot & Live Chat seamlessly integrates are given below:
Developer
Name: TIDIO LLC
Website: /partners/tidio
Address: 149 New Montgomery St 4th Floor, San Francisco, CA, CA 94105
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- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
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Customer Reviews
Tidio: AI Chatbot & Live Chat has an overall rating of 4.6 stars from a total of 1059 reviews on the Shopify app store. Of these, 970 (91.6%) are positive, 17 (1.6%) are neutral, and 72 (6.8%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.
We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.
Super Support-Tool für unseren OnlineshopWir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv.Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besseren Überblick über die Kundenanfragen.Auch die verschiedenen Funktionen und Automatisierungsmöglichkeiten sind für unseren täglichen Kundenservice sehr praktisch. Insgesamt ein zuverlässiges und benutzerfreundliches Tool, das wir gerne weiterempfehlen.
Super Support-Tool für unseren OnlineshopWir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv.Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besseren Überblick über die Kundenanfragen.Auch die verschiedenen Funktionen und Automatisierungsmöglichkeiten sind für unseren täglichen Kundenservice sehr praktisch. Insgesamt ein zuverlässiges und benutzerfreundliches Tool, das wir gerne weiterempfehlen.
We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!
We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support.One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new features and functionality that help support higher volume and a more complex operation.Lyro has also been a valuable tool for our team and continues to play an important role as we expand our use of AI within customer support.There are still areas we would like to see evolve, particularly the ability to automatically assign email tickets to help prevent cherry-picking, which is an important challenge in contact center operations.Overall, our experience with Tidio and their team has been very positive, and we look forward to continuing the partnership as the platform develops.
Help me keep in contact with my current and potential clients.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Tidio: AI Chatbot & Live Chat on your Shopify store
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Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Tidio: AI Chatbot & Live Chat FAQ's
How do I install the Tidio: AI Chatbot & Live Chat Shopify app?
To install Tidio: AI Chatbot & Live Chat app on your Shopify store, click on the Tidio: AI Chatbot & Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Tidio: AI Chatbot & Live Chat on your Shopify store, then contact us now.
What are the key features of Tidio: AI Chatbot & Live Chat?
The key features offered by Tidio: AI Chatbot & Live Chat to Shopify store owners are:
- ✅Chat, email, Instagram & WhatsApp in one inbox — on web and the mobile app
- ✅One AI agent that resolves support tickets and sells, not two separate tools
- ✅Proactive AI on product pages: compares, recommends, and adds to cart
- ✅Lyro Actions: refunds and order edits in Shopify or via API, on your rules
- ✅Capped AI usage: Lyro pauses at your limit, so bills never surprise you
Does Tidio: AI Chatbot & Live Chat integrate with other Shopify apps or tools?
Yes, Tidio: AI Chatbot & Live Chat seamlessly integrates with other Shopify apps or tools, such as Chat with your visitors in real time - easily fix issues and actively promote sales., Our Lyro AI bot can automatically answer up to 70% of your customers' questions., View shopping carts, look at past orders, and suggest items right in the conversation..
Is there a free trial available for Tidio: AI Chatbot & Live Chat?
Yes, Tidio: AI Chatbot & Live Chat offers 7 days free trial on all its paid plans.
What are the pricing plans for Tidio: AI Chatbot & Live Chat?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $29/month, $29/month, $39/month, and come with a 7-day free trial period.
How does billing work for Tidio: AI Chatbot & Live Chat?
Tidio: AI Chatbot & Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Tidio: AI Chatbot & Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Tidio: AI Chatbot & Live Chat offer customer support? How can I get assistance?
Yes, Tidio: AI Chatbot & Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Tidio: AI Chatbot & Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Tidio: AI Chatbot & Live Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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