Help Desk Shopify Apps – Rankings & Position History
(Updated October 2026) Track how help desk Shopify apps rank on the Shopify App Store over time. This keyword page shows the full rankings table for tracked help desk apps as of today, plus monthly position trends so you can see who's climbing and who's slipping.
Help Desk Shopify Apps — Full Rankings Table
All tracked help desk Shopify apps ranked by current App Store position, with rank change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by date range, sortable by rank or rank change.
| App | Rank | Status |
|---|---|---|
 Gorgias: AI, Helpdesk & Chat | 1 | Leader |
 Commslayer: AI Helpdesk & Chat | 2 | Stable |
 Chatty AI Chatbot & Live Chat | 3 | Stable |
 Spur: AI Chat & Helpdesk | 4 | Stable |
 BotSpace: AI Chat & Helpdesk | 5 1 | Climbing |
 CWILL:AI Chatbot &Live Chat | 6 1 | Declining |
 eDesk ‑ AI, Helpdesk & Chat | 7 | Stable |
 MX: Helpdesk & Live Chat | 8 3 | Climbing |
 Crisp ‑ Helpdesk & AI Chatbot | 9 | Stable |
 Re:amaze AI Helpdesk & Chat | 10 2 | Declining |
Showing 1-10 out of 96
Key Insights:
- Gorgias: AI, Helpdesk & Chat ranks #1 for help desk Shopify apps — 1 position ahead of Commslayer: AI Helpdesk & Chat at #2.
- Among the top 10 tracked help desk apps, 2 climbed and 2 declined in rank over the past 30 days — a settled top tier.
- Spur: AI Chat & Helpdesk is the biggest climber, gaining 1 position this month to reach #4.
- BotSpace: AI Chat & Helpdesk dropped 1 position this month to #5 — the largest single decliner in the top 10 help desk apps.
Help Desk Shopify Apps — Ranking Position Over Time
Monthly ranking trajectory for the top 5 help desk Shopify apps over the past year — pick any apps, change date range, or switch to Ranking Changes to see per-interval movement.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Gorgias: AI, Helpdesk & Chat | #11 | #1 | #1 | #1 | #1 | — |
| Commslayer: AI Helpdesk & Chat | #21 | #2 | #2 | #2 | #2 | — |
| Chatty AI Chatbot & Live Chat | #31 | #3 | #3 | #3 | #3 | — |
| Spur: AI Chat & Helpdesk | #5 | #41 | #4 | #51 | #41 | — |
| BotSpace: AI Chat & Helpdesk | #74 | #61 | #51 | #41 | #51 | — |
Key Insights:
- Gorgias: AI, Helpdesk & Chat's ranking improved from #2 to #1 over the charted period.
- 2 of 5 top help desk apps improved their position; 2 declined — a stable market.
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Top Help Desk Shopify Apps by Current Ranking
Gorgias: AI, Helpdesk & Chat holds the #1 position for help desk Shopify apps. Commslayer: AI Helpdesk & Chat sits at #2 and Chatty AI Chatbot & Live Chat at #3, rounding out the top tier. Spur: AI Chat & Helpdesk is the standout mover this month, climbing 1 position to #4 — a momentum signal worth tracking.
Stable rankings in help desk mean Shopify merchants have largely settled on their preferences for this category — challengers ranked below the top 10 face an uphill path to break in without a meaningfully differentiated feature set, integration depth, or pricing model.
Long-Term Ranking Trends Across Help Desk Shopify Apps
Gorgias: AI, Helpdesk & Chat climbed from #2 to #1 over the charted period — a 1-position gain among help desk apps. Among the top 5 plotted help desk apps, 2 improved and 2 declined — rankings reshuffled without a single category-wide direction.
Stable rankings across the top 5 apps mean help desk merchants have largely settled on their preferred apps — challengers below the top 5 face an uphill path to break in.
Top 5 Apps in Help Desk
- Gorgias: AI, Helpdesk & Chat — Holds the #1 help desk ranking on the Shopify App Store, rated 4.3★.
- Commslayer: AI Helpdesk & Chat — Ranks #2 for help desk on the Shopify App Store, rated 4.9★.
- Chatty AI Chatbot & Live Chat — Ranks #3 for help desk on the Shopify App Store, rated 4.9★.
- Spur: AI Chat & Helpdesk — Climbed 1 position this month to #4 for help desk, rated 5.0★.
- BotSpace: AI Chat & Helpdesk — Slipped 1 position this month to #5 for help desk, rated 4.8★.
Help Desk Shopify Apps — Frequently Asked Questions
1. Which help desk app ranks #1 on Shopify?
Gorgias: AI, Helpdesk & Chat currently ranks #1 for help desk apps on the Shopify App Store and holds 36.3% market share (+0.47pp vs 30 days ago). Rankings refresh weekly — see the trend chart above for how this position has changed over time.
2. How are help desk Shopify apps ranked?
Rankings on this page reflect each app's position in Shopify's keyword search results for "help desk", which Shopify computes from a mix of merchant install volume, review velocity, and recency. Apps beyond position #22 receive zero traffic in our market share calculation since merchants rarely scroll that far.
3. Which help desk apps are climbing the rankings on Shopify?
Spur: AI Chat & Helpdesk has shown the strongest ranking momentum among help desk apps, climbing 1 position to #4 over the past 30 days. Sort the rankings table by Rank Change (Low to High) to surface the full set of recent gainers.
4. How often do help desk app rankings change on Shopify?
Help Desk rankings have been notably stable over the past 30 days — most of the top 5 held their positions, suggesting an established competitive order. Rankings are crawled weekly, so significant moves usually take 2–4 weeks to show up.
5. Which help desk apps lost rank positions recently?
BotSpace: AI Chat & Helpdesk dropped the most among the top 10 tracked help desk apps, slipping 1 position to #5 over the past 30 days. Switch the table sub-tab to "Ranking Changes" to see all decliners ordered by movement size.
6. How many help desk apps does ShopDigest track on Shopify?
ShopDigest tracks 96 help desk apps on the Shopify App Store. The full list is paginated in the table above — adjust the date range and sort order to drill into any window.
7. Why don't apps ranked beyond #22 show market share for help desk?
For keyword pages, market share is rank-weighted: position #1 carries roughly 40× the weight of position #22, and apps beyond #22 receive zero weight. This reflects Shopify search behaviour — merchants almost never scroll past the top of the results, so positions further down don't translate to installs.
