Help Desk Shopify Apps – Market Share Breakdown
(Updated October 2026) See which help desk Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Help Desk Shopify Apps — Full Market Share Table
All tracked help desk Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 34.03% | 2.10 | Declining |
| 2 |  Commslayer: AI Helpdesk & Chat | 29.52% | 2.06 | Climbing |
| 3 |  Gorgias: AI, Helpdesk & Chat | 29.47% | 1.78 | Climbing |
| 4 |  Spur: AI Chat & Helpdesk | 3.52% | 0.58 | Climbing |
| 5 |  CWILL:AI Chatbot &Live Chat | 2.54% | 2.37 | Declining |
| 6 |  Tidio: AI Chatbot & Live Chat | 0.69% | 0.01 | Climbing |
| 7 |  eDesk ‑ AI, Helpdesk & Chat | 0.09% | 0.00 | Climbing |
| 8 |  MX: Helpdesk & Live Chat | 0.08% | 0.06 | Climbing |
| 9 |  Re:amaze AI Helpdesk & Chat | 0.03% | 0.03 | Declining |
| 10 |  LiveChat: AI live chat by Text | 0.01% | 0.01 | Climbing |
Showing 1-10 out of 23
Key Insights:
- Chatty AI Chatbot & Live Chat holds 34.0% share of help desk app installs — 4.5pp ahead of Commslayer: AI Helpdesk & Chat (29.5%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat, Gorgias: AI, Helpdesk & Chat) account for 93.0% of all help desk install share — a competitive market.
- Commslayer: AI Helpdesk & Chat is gaining share fastest this month (+2.06pp) — the largest single gainer among the top help desk apps by share.
- CWILL:AI Chatbot &Live Chat is losing share fastest (-2.37pp) — could indicate a churning user base or a stronger challenger gaining ground.
Help Desk Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 help desk Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Gorgias: AI, Helpdesk & Chat | 29.1%5.26 | 27.6%1.53 | 29.6%1.99 | 35.4%5.77 | 36.2%0.85 | 36.3%0.11 |
| Chatty AI Chatbot & Live Chat | 35.1%12.33 | 36.0%0.93 | 34.1%1.89 | 34.8%0.7 | 35.0%0.21 | 34.5%0.47 |
| Commslayer: AI Helpdesk & Chat | 26.4%25.22 | 27.6%1.21 | 29.4%1.84 | 27.0%2.47 | 26.0%0.97 | 26.4%0.45 |
| Spur: AI Chat & Helpdesk | 2.2% | 2.9%0.75 | 3.5%0.55 | 2.4%1.08 | 2.4%0.01 | 2.4%0.06 |
| MX: Helpdesk & Live Chat | 0.0% | 0.0% | 0.1%0.06 | 0.2%0.08 | 0.2%0.03 | 0.2% |
Key Insights:
- Gorgias: AI, Helpdesk & Chat's share expanded from 9.1% → 36.3% over the charted period.
- Of the top 5 tracked help desk apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Help Desk Shopify Apps by Country
Per-country market share rankings for help desk Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Gorgias: AI, Helpdesk & Chat leads help desk apps in 2 of 4 tracked markets (United States, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but 3 of 4 tracked markets crown a different leader — Gorgias: AI, Helpdesk & Chat in United States, Spur: AI Chat & Helpdesk in India, and others.
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Top 5 Apps in Help Desk
- Gorgias: AI, Helpdesk & Chat — Leads help desk apps with 36.3% install share, rated 4.3★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 26.4% of help desk app install share, rated 4.9★ — losing share this month.
- Chatty AI Chatbot & Live Chat — Holds 34.5% of help desk app install share, rated 4.9★ — losing share this month.
- Spur: AI Chat & Helpdesk — Holds 2.4% of help desk app install share, rated 5.0★.
- BotSpace: AI Chat & Helpdesk — Holds 0 of help desk app install share, rated 4.8★.
Help Desk Shopify Apps — Frequently Asked Questions
1. Which help desk app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat currently holds the highest market share for help desk apps at 34.0%, but the category is competitive — Commslayer: AI Helpdesk & Chat is close behind at 29.5%. The right choice depends on your specific store needs.
2. How is market share calculated for help desk Shopify apps?
For help desk (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which help desk apps are gaining market share on Shopify?
Commslayer: AI Helpdesk & Chat is gaining help desk app market share fastest this month, up +2.06pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which help desk apps are losing market share on Shopify?
CWILL:AI Chatbot &Live Chat has lost the most market share this month among help desk apps (-2.37pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most help desk Shopify app installs?
United States drives the largest share of help desk app installs at 45.7%, followed by United Kingdom at 10.1% and Australia at 5.8%. Use the country picker on the third card to compare market leaders by country.
6. How many help desk apps does ShopDigest track on Shopify?
ShopDigest tracks 96 help desk apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
