Gorgias: AI, Helpdesk & Chat Shopify App
by Gorgias Inc.Combine all customer support interactions and related orders to promote growth by making customers happier. Better customer satisfaction. Simpler processes. Quick profit increase.
4.3
(602)
Stoko, United States
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for all you do, Emely!
Install in your Shopify Store
Gorgias: AI, Helpdesk & Chat Charts
Track Gorgias: AI, Helpdesk & Chat's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Gorgias: AI, Helpdesk & Chat
Pros
Intuitive Interface: The app is praised for its ease of use and intuitive design, making it simple for teams to adopt.
Shopify Integration: Seamless integration with Shopify is frequently highlighted as a standout feature, providing full access to customer data.
Automation Capabilities: Users appreciate the robust automation tools, including macros and rules, which save time and improve efficiency.
Customer Support Quality: Many reviews commend the responsive, helpful, and knowledgeable support team.
Cons
Pricing Structure: Some users find the pay-per-ticket model expensive, especially for businesses with high social media engagement.
Bugs on Mobile: The mobile app is reported to be buggy, with issues like notifications not working and frequent crashes.
Screenshots
About the App
Better customer satisfaction. Simpler processes. Quick profit increase.
- Unified Messaging Feed: Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place.
- Customer Context: Gather complete customer information, including order and conversation history, before responding.
- Shopify order management: Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away.
- Live Dashboards: Enhance your support: Monitor team performance and support statistics on real-time dashboards.
- Self-service menus: Quickly address customer queries using self-help menus without needing an agent.
Keywords
Key Features
- Unify emails, chats, calls, and social messages in one organized feed.
- Access complete customer order and conversation history before responding.
- Manage Shopify orders directly without leaving the support interface.
Pricing
Gorgias: AI, Helpdesk & Chat Pricing Plans
Starter plan
$10/month
3 customer support agents
50 tickets per month included
Live chat
Basic plan
$60/month
Unlimited customer support agents
300 tickets per month included
Live chat
Customer service
Automation add-on available
Pro plan
$360/month
Unlimited customer support agents
2000 tickets included
Live chat
Customer service
Automation add-on available
Advanced plan
$900/month
Unlimited customer support agents
5000 tickets included
Live chat
Customer service
Automation add-on available
Not sure which plan to pick? Discuss Starter plan or Basic plan plans with us, learn about custom pricing, or get a demo.
Here's an overview of Gorgias: AI, Helpdesk & Chat costs for each of the plan(s):
The app offers 4 paid plan(s). The paid plan(s) offered by Gorgias: AI, Helpdesk & Chat: (Starter plan, Basic plan, Pro plan, Advanced plan).
The details of the plan(s) are outlined below:
Starter plan: The Starter plan plan costs $10 and comes with a 7-day free trial period. The plan offers a host of features, including 3 customer support agents, 50 tickets per month included, Live chat.
Basic plan: The Basic plan plan costs $60 and comes with a 7-day free trial period. The plan offers a host of features, including Unlimited customer support agents, 300 tickets per month included, Live chat, Customer service, Automation add-on available.
Pro plan: The Pro plan plan costs $360 and comes with a 7-day free trial period. The plan offers a host of features, including Unlimited customer support agents, 2000 tickets included, Live chat, Customer service, Automation add-on available.
Advanced plan: The Advanced plan plan costs $900 and comes with a 7-day free trial period. The plan offers a host of features, including Unlimited customer support agents, 5000 tickets included, Live chat, Customer service, Automation add-on available.
Gorgias: AI, Helpdesk & Chat Price Summary
| Pricing summary | From $10/month. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of Paid Plan(s) | $10, $60, $360, $900 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Gorgias: AI, Helpdesk & Chat app pricing plans, see the official website.
Gorgias: AI, Helpdesk & Chat Shopify App Discounts
If you are looking for discounts on Gorgias: AI, Helpdesk & Chat app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Gorgias Inc. to secure better deals on the Gorgias: AI, Helpdesk & Chat app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Gorgias: AI, Helpdesk & Chat
“Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for all you do, Emely!”
“Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :) ”
“We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, and the support behind it is what made the setup actually land! Thanks, Emely - you made all the difference!”
Trusted By
Trusted by the best Shopify stores
Stoko
United States
Maud's
United States
Inkkas
United States
Alessi Spa (EU)
Italy
Michael Gabriels
United States
EasyShed
Australia
Triquetra™
United States
Bare Necessities
United States
Combine all customer support interactions and related orders to promote growth by making customers happier.
Combine your customer service
See all your orders, talks, and social interactions in one place. Easily assist customers on all channels, eliminating switching between tabs.
Immediate responses for clients
Create a help center, automate annoying tickets, and use adjustable templates to answer queries quickly. Popular with both customers and agents.
Now available for $10/month.
Choose the plan that suits your current needs and adjust it as your business expands. We don't charge per user, so you can add as many as you want for free.
Comparison
Top Gorgias: AI, Helpdesk & Chat Alternatives Detailed Comparison
The table below highlights the crucial differences between Gorgias: AI, Helpdesk & Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.3(633 reviews) | 4.9(54 reviews) | |
| Developed by | Gorgias Inc. | QuickCEP | |
| Launch Date | 3/1/2017 | 1/5/2022 | |
| Pricing | $10/month, $60/month, $360/month, $900/month | Free, $99/month, $199/month, $899/month | |
| Objective | Better customer satisfaction. Simpler processes. Quick profit increase. | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Combine all customer support interactions and related orders to promote growth by making customers happier. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
|
| |
| Highlights |
|
| |
| User Reviews and Ratings | |||
| Recommended % | 86.8% | 98.2% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 7 day(s) | No | |
| Technical Information | |||
| Rating | 4.3 | 4.9 | |
| Total Reviews | 602 | 81 | |
| Launch Date | 3/1/2017 | 1/5/2022 | |
| SD Points | 259 | N/A | |
More Details About Gorgias: AI, Helpdesk & Chat
Product Description
Gorgias is a revenue-oriented customer service platform designed for rapidly growing ecommerce businesses. It allows centralization of all orders, conversations, and social interactions in one customer ticket view and offers self-service resources to facilitate swift checkouts. The platform assists in transforming support agents into sales representatives, thereby boosting business revenue.
AI Summary
Gorgias is a customer support platform designed specifically for Shopify, offering deep integration with Shopify’s API to streamline ticket management, automate responses, and enhance team collaboration. Its intuitive interface simplifies training and onboarding, while features like dynamic macros, tagging systems, and rule-based automation significantly reduce response times. The app excels in consolidating communication channels (email, social media, chat) into a single dashboard and provides robust tools for handling Shopify-specific tasks, such as processing returns or generating discount codes directly within the platform. Strengths include responsive customer support, frequent feature updates, and a user-friendly design tailored for e-commerce. However, limitations arise with its pay-per-ticket pricing model, which can become costly for high-volume businesses, particularly those managing active social media accounts. Some users report occasional bugs, inconsistent support experiences, and challenges with integrations like phone support. While praised for its Shopify-centric approach, the app may lack advanced customization options for larger enterprises or businesses with complex workflows. Overall, Gorgias is a powerful solution for Shopify merchants prioritizing efficiency and integration but may require careful cost-benefit analysis for scaling teams.
Support
For any questions, concerns, or assistance with Gorgias: AI, Helpdesk & Chat, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Gorgias: AI, Helpdesk & Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Gorgias: AI, Helpdesk & Chat Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Gorgias: AI, Helpdesk & Chat seamlessly integrates are given below:
Developer
Name: Gorgias Inc.
Website: /partners/gorgias
Address: 180 Sansome Street, Suite 1800, San Francisco, CA, 94104
Looking to install Gorgias: AI, Helpdesk & Chat app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
Gorgias: AI, Helpdesk & Chat has an overall rating of 4.5 stars from a total of 602 reviews on the Shopify app store. Of these, 523 (86.9%) are positive, 5 (0.8%) are neutral, and 74 (12.3%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Our small Support Team has started working much closer with our CSM, Emely Tapia, over the last couple of months and we couldn't ask for better guidance! She has been so attentive and helpful with our deep dive into optimization projects, particularly with our AI Agent, as we head into the peak season. Thank you for all you do, Emely!
Gorgias has been a great addition to our customer service workflow. The AI agent handles a solid chunk of routine inquiries on its own, which has freed up our team to focus on more complex issues. Really happy with how it's performed so far. :)
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, and the support behind it is what made the setup actually land! Thanks, Emely - you made all the difference!
We've run customer support for our footwear brand on Gorgias for years. Over the past couple of months we've been building out the AI agent with our CSM, Emely Tapia, and it now resolves a real share of inbound tickets before anyone on our team touches them. Emely has been responsive and hands-on throughout. She works through the specifics with us rather than pointing at help docs. Good product, and the support behind it is what made the setup actually land! Thanks, Emely - you made all the difference!
An essential, evolving partner for Alessi’s customer experience!Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score.Working with our Customer Success Manager and the entire Gorgias team is a pleasure—they are proactive, supportive, and dedicated to our success. We are thrilled with the results and excited to keep growing together!
An essential, evolving partner for Alessi’s customer experience!Gorgias is a comprehensive, continuously evolving tool that has transformed our support operations. It has allowed us to automate over 50% of customer inquiries while maintaining an excellent CSAT score.Working with our Customer Success Manager and the entire Gorgias team is a pleasure—they are proactive, supportive, and dedicated to our success. We are thrilled with the results and excited to keep growing together!
Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional.Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team took care of everything right away. What stands out most is that Roger does not simply respond to questions. He listens, follows through, anticipates what we may need next, and makes us feel like we have a true partner supporting our team. Everyone we have worked with at Gorgias has been knowledgeable, helpful, and committed to finding solutions. We are extremely grateful for Roger and the entire Gorgias team. We highly recommend Gorgias to any business looking for a powerful customer service platform backed by people who genuinely care about their clients’ success!
Gorgias has become an essential part of our customer service operations at Michael Gabriels, and the support we receive from Roger Pivetta and his team has been truly exceptional.Roger and his incredible team is responsive, proactive, and genuinely invested in helping our business succeed. When we had issues the team took care of everything right away. What stands out most is that Roger does not simply respond to questions. He listens, follows through, anticipates what we may need next, and makes us feel like we have a true partner supporting our team. Everyone we have worked with at Gorgias has been knowledgeable, helpful, and committed to finding solutions. We are extremely grateful for Roger and the entire Gorgias team. We highly recommend Gorgias to any business looking for a powerful customer service platform backed by people who genuinely care about their clients’ success!
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Gorgias: AI, Helpdesk & Chat on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Gorgias: AI, Helpdesk & Chat FAQ's
How do I install the Gorgias: AI, Helpdesk & Chat Shopify app?
To install Gorgias: AI, Helpdesk & Chat app on your Shopify store, click on the Gorgias: AI, Helpdesk & Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Gorgias: AI, Helpdesk & Chat on your Shopify store, then contact us now.
What are the key features of Gorgias: AI, Helpdesk & Chat?
The key features offered by Gorgias: AI, Helpdesk & Chat to Shopify store owners are:
- ✅Helpdesk built for scale: Manage all customer conversations in one unified inbox
- ✅Autonomous ticket resolution: AI Agent handles end-to-end support
- ✅AI Shopping Assistant: Recommend products and guide shoppers in real time
- ✅Unified commerce stack: 100+ integrations to power the full customer journey
- ✅Actionable analytics: Turn customer conversations into insights to drive revenue
Does Gorgias: AI, Helpdesk & Chat integrate with other Shopify apps or tools?
Yes, Gorgias: AI, Helpdesk & Chat seamlessly integrates with other Shopify apps or tools, such as Organize your emails, chats, calls, text messages, WhatsApp, and social media messages all in one place., Gather complete customer information, including order and conversation history, before responding., Manage Shopify orders directly from the Gorgias customer view - view, edit, and cancel without navigating away..
Is there a free trial available for Gorgias: AI, Helpdesk & Chat?
Yes, Gorgias: AI, Helpdesk & Chat offers 7 days free trial on all its paid plans.
What are the pricing plans for Gorgias: AI, Helpdesk & Chat?
The app offers 4 paid plans, which cost $10/month, $60/month, $360/month, $900/month. The paid plans also come with a 7-day free trial period.
How does billing work for Gorgias: AI, Helpdesk & Chat?
Gorgias: AI, Helpdesk & Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Gorgias: AI, Helpdesk & Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Gorgias: AI, Helpdesk & Chat offer customer support? How can I get assistance?
Yes, Gorgias: AI, Helpdesk & Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Gorgias: AI, Helpdesk & Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Gorgias: AI, Helpdesk & Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
Alternatives
See all Alternatives to Gorgias: AI, Helpdesk & Chat Shopify App.
Most Popular
Most popular Shopify apps on the market
