Chat Shopify Apps – Reviews & Rating Trends
(Updated October 2026) Compare reviews and ratings for chat Shopify apps and see which apps are gaining the most install momentum. Review counts are the closest proxy to actual installs — Shopify doesn't publish install numbers — so review velocity is one of the strongest signals of merchant adoption for chat apps.
Chat Shopify Apps — Full Reviews Table
All tracked chat Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
5,80551 | 4.6 | |
 Chatty AI Chatbot & Live Chat | 1,87010 | 4.9 |
 Tidio: AI Chatbot & Live Chat | 1,35215 | 4.7 |
 Gorgias: AI, Helpdesk & Chat | 7045 | 4.5 |
 Moose AI Chatbot & Live Chat | 4844 | 5.0 |
 SmartBot: Leading AI Chatbot | 4604 | 4.7 |
 Zoko WhatsApp Marketing & Chat | 45223 | 4.8 |
 B: WhatsApp, Voice, SMS & Chat | 40433 | 4.7 |
 DS Instagram & Facebook Shop | 38632 | 4.9 |
 Willdesk: Live Chat&AI Chatbot | 385 | 4.9 |
Showing 1-10 out of 76
Key Insights:
- Shopify Inbox leads chat apps with 5,805 total reviews — 3,935 more than Chatty AI Chatbot & Live Chat (1,870).
- Top 3 apps (Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat) hold 73.4% of all reviews across the top 10 tracked chat apps.
- Shopify Inbox is gaining reviews fastest this month (+51) — strong recent install momentum.
- 9 of 10 top-reviewed chat apps gained new reviews this period; 0 saw no net additions.
Chat Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 chat Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
 Shopify Inbox | 5,44190 | 5,542101 | 5,681139 | 5,74564 | 5,79348 | 5,81219 |
| Chatty AI Chatbot & Live Chat | 1,73944 | 1,78445 | 1,82339 | 1,85734 | 1,86811 | 1,8757 |
| Tidio: AI Chatbot & Live Chat | 1,25341 | 1,28532 | 1,31833 | 1,33517 | 1,34914 | 1,3545 |
| Gorgias: AI, Helpdesk & Chat | 65515 | 66510 | 6738 | 69724 | 7047 | 704 |
| Moose AI Chatbot & Live Chat | 45210 | 4619 | 4687 | 47810 | 4824 | 4842 |
Key Insights:
- Shopify Inbox's cumulative reviews grew from 3,779 to 5,812 over the charted period — 2,033 new reviews accumulated.
- Shopify Inbox's 5,812 cumulative reviews sit 12.0× above Moose AI Chatbot & Live Chat's 484 at the bottom of the plotted chat set — a wide spread between long-running leaders and newer entrants.
- Shopify Inbox's cumulative review lead compounds over time — an established review base acts as a trust signal for merchants comparing apps, and continued adoption keeps the review count climbing, a flywheel newcomers struggle to interrupt.
Fastest to 1,000 Reviews — Chat Shopify Apps
Race-style view of how the top 5 chat Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Chatty AI Chatbot & Live Chat | 33 | 1,870 |
| Shopify Inbox | 47 | 5,790 |
| Tidio: AI Chatbot & Live Chat | 129 | 1,347 |
| Gorgias: AI, Helpdesk & Chat | Not yet reached | 706 |
| Moose AI Chatbot & Live Chat | Not yet reached | 484 |
Key Insights:
- Chatty AI Chatbot & Live Chat reached 1,000 reviews fastest — in 33 months since launch.
- Shopify Inbox crossed 1,000 reviews in 47 months — 14 months behind Chatty AI Chatbot & Live Chat.
- 2 of the top 5 chat apps haven't yet crossed 1,000 reviews — Gorgias: AI, Helpdesk & Chat is closest at 706 cumulative.
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Most-Reviewed Chat Shopify Apps
Shopify Inbox leads chat Shopify apps with 5,805 cumulative reviews and a 4.6★ average rating. Chatty AI Chatbot & Live Chat (1,870 reviews) and Tidio: AI Chatbot & Live Chat (1,352 reviews) round out the top 3. Combined, the top 3 apps hold 73.4% of all reviews across the top tier — a tight oligopoly where the leader's review flywheel is hard to break. Notable mover: Shopify Inbox added the most new reviews this month (+51) — a strong recent install signal.
Shopify Inbox's 5,805-review base reflects long-running merchant adoption in chat — a tenure signal for merchants who weight track record alongside current fit. Chatty AI Chatbot & Live Chat (1,870 reviews) and the rest of the top tier carry meaningful adoption too, and feature scope, support, and current trajectory often matter more than raw review totals when choosing between established options.
Chat Shopify Apps — Long-Term Review Trends
Shopify Inbox accumulated 2,033 new reviews from Jan 2025 to Oct 2026, growing from 3,779 to 5,812 cumulative reviews — a steep addition rate for chat apps. Across the top 5 plotted chat apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Shopify Inbox's lead in cumulative reviews compounds in concentrated chat categories: more reviews lift App Store rank, which drives more installs, which add more reviews — newcomers face a steep curve to catch up to the 5,812 cumulative base.
Review Growth Velocity in Chat — Which Apps Grew Fastest
Chatty AI Chatbot & Live Chat reached 1,000 reviews in 33 months since launch — the fastest ramp among the top 5 chat apps tracked here. Shopify Inbox in 47 months, and Tidio: AI Chatbot & Live Chat took 129 months to cross the same milestone, a 96-month spread between the fastest and slowest in the set.
2 apps on this chart haven't yet crossed 1,000 reviews: Gorgias: AI, Helpdesk & Chat at 706, Moose AI Chatbot & Live Chat at 484 cumulative reviews. Gorgias: AI, Helpdesk & Chat is closest to the milestone — its current count puts it roughly 71% of the way to 1,000.
The 96-month gap between Chatty AI Chatbot & Live Chat's and Tidio: AI Chatbot & Live Chat's time-to-1,000 highlights how unevenly product-market fit landed across this chat set — the leader found its merchant audience early, while late-rampers took multiple years to reach the same review depth. For merchants comparing these apps today, slower-ramping apps may have closed the functionality gap but still operate on smaller review bases.
Top 5 Apps in Chat
- Chatty AI Chatbot & Live Chat — Has accumulated 1,875 reviews for chat at a 4.9★ average.
- Dondy: WhatsApp Marketing+Chat — Has accumulated 0 reviews for chat at a 4.9★ average.
- Zipchat AI Chatbot & Live Chat — Has accumulated 208 reviews for chat at a 4.9★ average.
- Shopify Inbox — Has accumulated 5,812 reviews for chat at a 4.5★ average.
- Tidio: AI Chatbot & Live Chat — Has accumulated 1,354 reviews for chat at a 4.8★ average.
Chat Shopify Apps — Frequently Asked Questions
1. Which chat app has the most reviews on Shopify?
Shopify Inbox has the most reviews among chat Shopify apps with 5,805 total reviews, ahead of Chatty AI Chatbot & Live Chat at 1,870. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure chat app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For chat apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which chat app is gaining reviews fastest on Shopify?
Shopify Inbox is gaining the most new reviews this month among chat apps, adding 51 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. Which chat app reached 1,000 reviews fastest on Shopify?
Chatty AI Chatbot & Live Chat hit 1,000 reviews in 33 months since launch — the fastest review ramp among tracked chat Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).
5. What is the average rating for top chat Shopify apps?
The top 5 chat apps average 4.7★ across 10,197 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
6. How often are review counts for chat apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
