Shopify Inbox Shopify App
by ShopifyGet new customers and make sales by interacting with shoppers in chat. Engage with customers and boost sales using free chat.
4.6
(4,962)
Let Me Be México, Mexico
Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!
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Shopify Inbox Charts
Track Shopify Inbox's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Shopify Inbox
Pros
Ease of Use: The app is consistently praised for its simplicity and intuitive interface.
Customer Communication: Facilitates quick and effective interaction with customers, enhancing sales and service.
Integration: Seamlessly integrates with Shopify, providing a unified experience for store owners.
AI Features: AI-generated responses and automated answers save time and improve efficiency.
Cons
Technical Glitches: Occasional bugs, such as chat bubbles disappearing or messages failing to send.
Limited Features: Missing advanced functionalities like image attachments or search within conversations.
Screenshots
About the App
Engage with customers and boost sales using free chat.
- Shopify Workflow: Activate chat and monitor outcomes effortlessly in the Shopify admin area.
- Online store chat management: Handle chat discussions from the online shop and its app.
- Customer Profiling: Easily learn about your customers through their profile and cart information.
- Interactive Chat Marketing: Share product suggestions, pictures, and discounts directly in the chat.
- Automated customer support: Set up automatic greetings, contact collection, and FAQs to save time for you and your buyers.
Keywords
Key Features
- Enable seamless live chat on your store directly within your Shopify admin.
- Instantly respond to customer questions with AI-powered suggested replies and quick answers.
- View real-time customer profiles, cart contents, and past order information during conversations.
Pricing
Shopify Inbox Pricing Plans
$0/month
Here's an overview of Shopify Inbox costs for each of the plan(s):
The app offers 1 free plan(s). The free plan(s) offered by Shopify Inbox: ().
The plan encompasses all the features provided by the app.
Shopify Inbox Price Summary
| Pricing summary | Free |
| Total Pricing Plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
Shopify Inbox Shopify App Discounts
If you are looking for discounts on Shopify Inbox app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Shopify to secure better deals on the Shopify Inbox app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Shopify Inbox
“Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!”
“Bom dia, Muito bom, recomendo!Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site.Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site. E está tudo configurado corretamente...”
“Very pleasant and easy to use; the AI responses are scary accurate”
Trusted By
Trusted by the best Shopify stores
Let Me Be México
Mexico
Evotrac – Máquinas que movem a terra
Brazil
The Kabbalah Store US
United States
Forestwest AU
Australia
Stenaustin
Canada
Librairie Al Minhaj
France
FRAN SAN'S CREATION LLC
United States
Schniesel Kids
Germany
Get new customers and make sales by interacting with shoppers in chat.
Convert website visitors into customers.
Share products and discount codes, gain strong insights to increase sales, and concentrate on conversations that lead to conversions.
Assist more individuals quickly.
Set up fast responses, immediate answers, and automatic messages from your admin to maintain your brand's consistency.
Consolidate all chats in one location.
Talk to customers live or use email if you can't talk in real time.
Comparison
Top Shopify Inbox Alternatives Detailed Comparison
The table below highlights the crucial differences between Shopify Inbox and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.6(5,506 reviews) | 4.8(783 reviews) | |
| Developed by | Shopify | Dondy | |
| Launch Date | 8/14/2019 | 3/15/2023 | |
| Pricing | Free | Free, $6.99/month, $79.99/month, $159.99/month | |
| Objective | Engage with customers and boost sales using free chat. | Abandoned cart recovery, AI agent & automations on WhatsApp | |
| Categories | Chat | Abandoned cart, Chat | |
| Key Features & Highlights | |||
| Purpose | Get new customers and make sales by interacting with shoppers in chat. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 92.0% | 0.0% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 0 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | No | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 4.6 | 4.8 | |
| Total Reviews | 4,962 | 625 | |
| Launch Date | 8/14/2019 | 3/15/2023 | |
| SD Points | 1929 | 356 | |
More Details About Shopify Inbox
Product Description
Shopify Inbox is a free tool for instant communication with customers while they shop, with 70% of all interactions involving a purchase. It provides live customer information to personalise conversations, and features like product recommendation, special discounts, auto-responses, and FAQs to facilitate quick and personalised customer assistance.
AI Summary
The Shopify Inbox app is a built-in live chat tool designed to facilitate real-time communication between merchants and customers directly within the Shopify ecosystem. Its primary features include a user-friendly interface, automated responses, and integration with store data, enabling quick access to customer profiles, order history, and cart contents during chats. The app supports multi-channel notifications, including mobile alerts, and consolidates messages from Shopify, Facebook, and Instagram into a single inbox. Strengths include its simplicity, seamless Shopify integration, and AI-driven response suggestions, which improve efficiency and customer engagement. However, limitations include inconsistent notification reliability, lack of advanced features like image attachments or conversation search, and occasional technical glitches such as chat bubbles disappearing or delayed message syncing across devices. While praised for boosting sales through prompt customer interactions, some users note room for improvement in customization, notification timeliness, and transcript retention. Overall, it serves as a practical, no-cost solution for basic live chat needs but may lack depth for more complex customer service requirements.
Support
For any questions, concerns, or assistance with Shopify Inbox, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Shopify Inbox offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the Shopify Inbox app are available in various languages on the Shopify app store, including French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish.
Shopify Inbox Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, French, German, Italian, Japanese, Portuguese (Brazil), Spanish, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, Korean, Norwegian, Portuguese (Portugal), Swedish, Thai, Turkish, Vietnamese, and Polish |
Integration
The list of top Shopify apps or features or software tools that Shopify Inbox seamlessly integrates are given below:
Developer
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Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Shopify Inbox Q&A
How can this app help me increase my sales?
By letting you chat directly with shoppers and recommend products based on their interests, you can offer faster support and personalized suggestions, which often leads to more conversions and higher order values.
Is this tool suitable for small businesses?
Yes, it is especially helpful for small businesses because it’s free and easy to set up. It allows you to interact with customers in real time and turn conversations into sales without extra costs.
What makes customer conversations with this app more effective?
The app provides live information about customers, such as what’s in their cart or what products they’ve viewed, enabling you to tailor your messages for a truly personalized shopping experience that builds trust and boosts orders.
How does this app save me time during customer support?
Automated greetings, quick replies, and instant answers powered by AI handle common questions, freeing you to focus on high-impact conversations and helping you assist more customers without being overwhelmed.
Can I recommend products or offer discounts while chatting?
Absolutely! You can seamlessly share product recommendations or provide discount codes directly through chat, enhancing the customer experience and encouraging shoppers to make larger purchases.
What happens if I can’t reply to a customer right away?
The app allows you to manage messages even when you’re not available. You can use automated replies and follow up with customers via email, ensuring no potential sale is missed due to delayed responses.
Does this app help me understand my customers better?
Yes, you get access to valuable insights about your customers, including their browsing habits and purchase history, which helps you provide more relevant recommendations and build stronger relationships.
How does this app fit into my existing store setup?
The tool integrates directly into your Shopify admin, making it simple to activate chat, monitor conversations, and manage customer chats without needing separate software or complicated setups.
Can I customize the chat to match my brand?
You can personalize the chat appearance, business hours, welcome messages, and even choose how chats are assigned, ensuring a consistent and professional experience that reflects your brand’s identity.
Customer Reviews
Shopify Inbox has an overall rating of 4.7 stars from a total of 4962 reviews on the Shopify app store. Of these, 4615 (93.0%) are positive, 154 (3.1%) are neutral, and 193 (3.9%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Me parece una app bastante funcional. Aun me falta explorar varios procesos de gestión. Pero hasta este momento, me ha agradado esta app. Gracias!
Bom dia, Muito bom, recomendo!Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site.Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site. E está tudo configurado corretamente...
Bom dia, Muito bom, recomendo!Só tem um problema que encontrei. Quando o cliente pede o link do produtos no site e ele está ok para aparecer, o card, dentro do conversa não trás o link para o cliente abrir o produto no site.Já revi todas as configurações, o cad do produto aparece na conversa, mas sem link para o cliente clicar e ir para a página do produto no site. E está tudo configurado corretamente...
Very pleasant and easy to use; the AI responses are scary accurate
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox.The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.
If the customer sent a message without leaving an email or a phone number, we cannot follow up with the customer once he/she went offline. For this reason alone, I stopped using inbox.The problem above is solved on 26 Aug 2026. We are back on shopify inbox again. Just one thing, when the customer went offline, and received an email to view the converstaion, if the customer is using another device and click on view the converstation, he/she will not be able to see any previous messages. Not a big issue.
The app is great it does what its meant to do and i am satisfied.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Shopify Inbox on your Shopify store
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Install at your own pace
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Install in your Shopify Store
Shopify Inbox FAQ's
How do I install the Shopify Inbox Shopify app?
To install Shopify Inbox app on your Shopify store, click on the Shopify Inbox installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Shopify Inbox on your Shopify store, then contact us now.
What are the key features of Shopify Inbox?
The key features offered by Shopify Inbox to Shopify store owners are:
- ✅Your Inbox agent helps shoppers from the first click.
- ✅Connects to your catalog, inventory, and policies with zero setup.
- ✅Set your agent’s tone, style, and rules so every reply sounds on-brand.
- ✅Rate chats to train your agent. The more you rate, the sharper it gets.
- ✅Built-in analytics: orders assisted, buyer satisfaction, and more.
Does Shopify Inbox integrate with other Shopify apps or tools?
Yes, Shopify Inbox seamlessly integrates with other Shopify apps or tools, such as Activate chat and monitor outcomes effortlessly in the Shopify admin area., Handle chat discussions from the online shop and its app., Easily learn about your customers through their profile and cart information..
Is there a free trial available for Shopify Inbox?
No, Shopify Inbox does not offer any free trial.
What are the pricing plans for Shopify Inbox?
The app offers 0 plans that are forever-free.
How does billing work for Shopify Inbox?
Shopify Inbox is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, Shopify Inbox allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Shopify Inbox offer customer support? How can I get assistance?
Yes, Shopify Inbox offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Shopify Inbox offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Shopify Inbox compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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