Spur: AI Chat & Helpdesk Shopify App
by SpurBoost sales and cut average response time using Spur's automation for WhatsApp, Instagram & Facebook. Increase sales and enhance customer service with automated tools for WhatsApp, Instagram, and Facebook.
5.0
(88)
Seere, India
Got to know about spur from fellow founders and oboarding experience was smooth
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Spur: AI Chat & Helpdesk Charts
Track Spur: AI Chat & Helpdesk's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Spur: AI Chat & Helpdesk
Pros
Exceptional Customer Support: Quick, knowledgeable, and proactive assistance with prompt issue resolution.
User-Friendly Interface: Intuitive design and easy navigation, suitable for beginners and advanced users.
Powerful Automation: Seamless workflows for WhatsApp, Instagram, and Facebook, saving time and boosting efficiency.
Reliable Performance: Stable and robust functionality with minimal disruptions.
Cons
Technical Glitches: Occasional errors in automation flows and unstable performance for a few users.
Security Concerns: Isolated incidents of unauthorized account access and poor breach handling.
Screenshots
About the App
Increase sales and enhance customer service with automated tools for WhatsApp, Instagram, and Facebook.
- Instagram Marketing: Connect products with Instagram posts, stories, and ads to boost sales from interactions.
- Cart Recovery Strategy: Get more abandoned carts back with automatic WhatsApp recovery messages.
- Bulk WhatsApp Messaging: Send many messages at once to a group of customers using WhatsApp API.
- Chat Automation: Automated Chat to Decrease Reply Time & Boost Support Performance
- Multichannel eCom Inbox: Inbox for online shopping on WhatsApp, Instagram & Facebook.
Keywords
Key Features
- Convert Instagram comments into direct messages with linked products for instant sales.
- Automatically recover abandoned carts via personalized WhatsApp messages.
- Send bulk WhatsApp messages to segmented customer groups effortlessly.
Pricing
Spur: AI Chat & Helpdesk Pricing Plans
AI Start
$39/month
2000 AI Credits
Live Chat, WhatsApp, IG & FB
2 Users
10 Automation Flows, 10 Segments
AI Accelerate
$159/month
12000 AI Credits
2 Live Chat, 2 WhatsApp, 2 IG & 2 FB
5 Users
25 Automation Flows, 25 Segments
AI Max
$499/month
40000 AI Credits
3 Live Chat, 3 WhatsApp, 3 IG & 3 FB
10 Users
100 Automation Flows, 100 Segments
Not sure which plan to pick? Discuss AI Start or AI Accelerate plans with us, learn about custom pricing, or get a demo.
Here's an overview of Spur: AI Chat & Helpdesk costs for each of the plan(s):
The app offers 3 paid plan(s). The paid plan(s) offered by Spur: AI Chat & Helpdesk: (AI Start, AI Accelerate, AI Max).
The details of the plan(s) are outlined below:
AI Start: The AI Start plan costs $39 and comes with a 7-day free trial period. The plan offers a host of features, including 2000 AI Credits, Live Chat, WhatsApp, IG & FB, 2 Users, 10 Automation Flows, 10 Segments.
AI Accelerate: The AI Accelerate plan costs $159 and comes with a 7-day free trial period. The plan offers a host of features, including 12000 AI Credits, 2 Live Chat, 2 WhatsApp, 2 IG & 2 FB, 5 Users, 25 Automation Flows, 25 Segments.
AI Max: The AI Max plan costs $499 and comes with a 7-day free trial period. The plan offers a host of features, including 40000 AI Credits, 3 Live Chat, 3 WhatsApp, 3 IG & 3 FB, 10 Users, 100 Automation Flows, 100 Segments.
Spur: AI Chat & Helpdesk Price Summary
| Pricing summary | From $39/month. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $39, $159, $499 |
| Free trial available | Yes, for 7 day(s) |
For further information regarding Spur: AI Chat & Helpdesk app pricing plans, see the official website.
Spur: AI Chat & Helpdesk Shopify App Discounts
If you are looking for discounts on Spur: AI Chat & Helpdesk app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Spur to secure better deals on the Spur: AI Chat & Helpdesk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Spur: AI Chat & Helpdesk
“Got to know about spur from fellow founders and oboarding experience was smooth”
“Simpler than most others and has all the features you need to automate your whatsapp and insta mktg with auto-replied and AI agents. Great support too. I set up everything in a day! ”
“This app is super feature-rich. They really understand what you're trying to do with your brand. The onboarding experience is exceptional and very personalised. They give you a lot of time, they really listen to you, and they're building lots of features. It's an awesome company with an awesome price point. I can't recommend them more.”
Trusted By
Trusted by the best Shopify stores
Seere
India
Cupik Design India
India
Wave
United Kingdom
IZGGI
India
Kings Premium Pickles
India
Lesscare
India
bAbli
India
ZIKKU
India
Boost sales and cut average response time using Spur's automation for WhatsApp, Instagram & Facebook.
Increase Support Effectiveness
Gather all chats in one location and use our chatbot to handle routine questions, freeing up your brand's agents to tackle complex problems.
Convert Instagram/Facebook comments into sales.
Link your Instagram and Facebook posts to your products! If someone comments showing interest, they'll receive a direct message with the related products.
See Complete Customer Experience
See the full picture of a customer's experience and order history to quickly and effectively solve their issues.
Comparison
Top Spur: AI Chat & Helpdesk Alternatives Detailed Comparison
The table below highlights the crucial differences between Spur: AI Chat & Helpdesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 5.0(116 reviews) | 4.9(817 reviews) | |
| Developed by | Spur | Dondy | |
| Launch Date | 9/5/2022 | 3/15/2023 | |
| Pricing | $39/month, $159/month, $499/month | Free, $6.99/month, $79.99/month, $159.99/month | |
| Objective | Increase sales and enhance customer service with automated tools for WhatsApp, Instagram, and Facebook. | Abandoned cart recovery, AI agent & automations on WhatsApp | |
| Categories | Abandoned cart, Chat | Abandoned cart, Chat | |
| Key Features & Highlights | |||
| Purpose | Boost sales and cut average response time using Spur's automation for WhatsApp, Instagram & Facebook. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 100.0% | 0.0% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 7 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 5.0 | 4.9 | |
| Total Reviews | 88 | 625 | |
| Launch Date | 9/5/2022 | 3/15/2023 | |
| SD Points | 24 | 356 | |
More Details About Spur: AI Chat & Helpdesk
Product Description
Spur is a marketing automation tool that allows businesses to manage their social media platforms, convert user engagement into sales, retrieve abandoned carts, and send numerous WhatsApp messages simultaneously. It also offers support automation tools to quickly respond to customer queries and consolidates all chats into a single eCommerce-specific inbox, thereby increasing customer satisfaction, agent efficiency, and customer lifetime value.
AI Summary
Spur is a Shopify app designed to automate and streamline customer communication across multiple platforms, including WhatsApp, Instagram, and Facebook. Its key features include automated messaging, cart recovery, broadcast capabilities, and integration with Shopify for order updates and inventory management. The app offers a user-friendly interface with intuitive workflows, enabling businesses to enhance engagement, reduce manual effort, and boost conversions. Strengths include responsive customer support, seamless onboarding, and robust automation tools that improve efficiency and customer interactions. However, some users report occasional technical issues, such as unstable automation flows and delayed support responses in critical situations. While the app excels in simplifying omnichannel marketing for e-commerce businesses, its reliability and security measures may require further scrutiny in high-risk scenarios. Overall, Spur is a powerful solution for businesses seeking to automate customer communication, though its performance may vary depending on specific use cases.
Support
For any questions, concerns, or assistance with Spur: AI Chat & Helpdesk, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected].
Spur: AI Chat & Helpdesk Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Spur: AI Chat & Helpdesk seamlessly integrates are given below:
Developer
Name: Spur
Website: /partners/meetspur
Address: A-1/75 SF, Kh No 152/1, Freedom Fighter, Enclave, Neb Sarai, South West Delhi, DL, 110068
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Customer Reviews
Spur: AI Chat & Helpdesk has an overall rating of 4.9 stars from a total of 88 reviews on the Shopify app store. Of these, 87 (98.9%) are positive, 0 (0.0%) are neutral, and 1 (1.1%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Got to know about spur from fellow founders and oboarding experience was smooth
Simpler than most others and has all the features you need to automate your whatsapp and insta mktg with auto-replied and AI agents. Great support too. I set up everything in a day!
This app is super feature-rich. They really understand what you're trying to do with your brand. The onboarding experience is exceptional and very personalised. They give you a lot of time, they really listen to you, and they're building lots of features. It's an awesome company with an awesome price point. I can't recommend them more.
Amazing Service, very quick responses and really helpful in setting up things, The Comment to DM feature amazed me as it's really helpful and saves a alot of time
We’ve been using Spur across multiple Shopify stores, and their support has been consistently helpful.Recently, we faced an issue while preparing a WhatsApp broadcast for more than 5,000 contacts. Everything appeared to be configured correctly, but the broadcast kept failing with an unknown error. Khizar and the Spur technical team investigated the issue and identified the exact cause: our Limited Time Offer template was 607 characters, while Meta allows only 600 characters for LTO templates.What impressed me most was that they also acknowledged that Spur’s template screen was incorrectly showing a 1,024-character limit and immediately started fixing it.After shortening the template, getting it approved, and testing again, the broadcast worked successfully.Thanks to Khizar and the technical team for taking ownership of the issue, investigating it properly, and getting us up and running. Great support and highly appreciated!
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Spur: AI Chat & Helpdesk on your Shopify store
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Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
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Spur: AI Chat & Helpdesk FAQ's
How do I install the Spur: AI Chat & Helpdesk Shopify app?
To install Spur: AI Chat & Helpdesk app on your Shopify store, click on the Spur: AI Chat & Helpdesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Spur: AI Chat & Helpdesk on your Shopify store, then contact us now.
What are the key features of Spur: AI Chat & Helpdesk?
The key features offered by Spur: AI Chat & Helpdesk to Shopify store owners are:
- ✅Comment to DM: Link Products with Instagram Posts & Ads
- ✅Recover Abandoned Carts with Automated WhatsApp Cart Recovery Messages
- ✅Send Bulk Messages to Segmented Customers via WhatsApp API
- ✅Automate WhatsApp Chats & Get Unified Inbox for WhatsApp, Instagram & Facebook
- ✅Chat Widget & Spin the Wheel Pop-ups to Build WhatsApp Subscribers & Drive Sales
Does Spur: AI Chat & Helpdesk integrate with other Shopify apps or tools?
Yes, Spur: AI Chat & Helpdesk seamlessly integrates with other Shopify apps or tools, such as Connect products with Instagram posts, stories, and ads to boost sales from interactions., Get more abandoned carts back with automatic WhatsApp recovery messages., Send many messages at once to a group of customers using WhatsApp API..
Is there a free trial available for Spur: AI Chat & Helpdesk?
Yes, Spur: AI Chat & Helpdesk offers 7 days free trial on all its paid plans.
What are the pricing plans for Spur: AI Chat & Helpdesk?
The app offers 3 paid plans, which cost $39/month, $159/month, $499/month. The paid plans also come with a 7-day free trial period.
How does billing work for Spur: AI Chat & Helpdesk?
Spur: AI Chat & Helpdesk uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Spur: AI Chat & Helpdesk allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Spur: AI Chat & Helpdesk offer customer support? How can I get assistance?
Yes, Spur: AI Chat & Helpdesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is Spur: AI Chat & Helpdesk compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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