Freshdesk Shopify Apps – Reviews & Rating Trends
(Updated September 2026) Compare reviews and ratings for freshdesk Shopify apps and see which apps are gaining the most install momentum. Review counts are the closest proxy to actual installs — Shopify doesn't publish install numbers — so review velocity is one of the strongest signals of merchant adoption for freshdesk apps.
Freshdesk Shopify Apps — Full Reviews Table
All tracked freshdesk Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
 Willdesk: Live Chat&AI Chatbot | 3861 | 4.9 |
 Shipway Order Tracking | 66 | 4.4 |
 Cavalry AI Customer Support | 15 | 5.0 |
 Konvo: AI Support & Marketing | 11 | 5.0 |
 Revora ‑ formerly MyAlice | 9 | 4.4 |
 MicroCommerce AI ShopAssistant | 7 | 5.0 |
 Alhena: AI Shopping Concierge | 4 | 5.0 |
 CHATTERgo Agentic AI Chatbot | 2 | 5.0 |
 ChatBot.com AI Bot Builder | 2 | 3.0 |
 StoreClerk: AI Sales & Support | 1 | 5.0 |
Showing 1-10 out of 15
Key Insights:
- Willdesk: Live Chat&AI Chatbot leads freshdesk apps with 386 total reviews — 320 more than Shipway Order Tracking (66).
- Top 3 apps (Willdesk: Live Chat&AI Chatbot, Shipway Order Tracking, Cavalry AI Customer Support) hold 92.8% of all reviews across the top 10 tracked freshdesk apps.
- Willdesk: Live Chat&AI Chatbot is gaining reviews fastest this month (+1) — strong recent install momentum.
- 1 of 10 top-reviewed freshdesk apps gained new reviews this period; 0 saw no net additions.
Freshdesk Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 freshdesk Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | 3823 | 3831 | 3852 | 3861 | 3871 | 387 |
| Shipway Order Tracking | 65 | 65 | 661 | 66 | 66 | 66 |
| Cavalry AI Customer Support | 15 | 15 | 15 | 15 | 15 | 15 |
| Konvo: AI Support & Marketing | 10 | 10 | 111 | 11 | 11 | 11 |
| Revora ‑ formerly MyAlice | 9 | 9 | 9 | 9 | 9 | 9 |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's cumulative reviews grew from 322 to 387 over the charted period — 65 new reviews accumulated.
- Willdesk: Live Chat&AI Chatbot's 387 cumulative reviews sit 43.0× above Revora ‑ formerly MyAlice's 9 at the bottom of the plotted freshdesk set — a wide spread between long-running leaders and newer entrants.
- Willdesk: Live Chat&AI Chatbot's cumulative review lead compounds over time — an established review base acts as a trust signal for merchants comparing apps, and continued adoption keeps the review count climbing, a flywheel newcomers struggle to interrupt.
Fastest to 1,000 Reviews — Freshdesk Shopify Apps
Race-style view of how the top 5 freshdesk Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Willdesk: Live Chat&AI Chatbot | Not yet reached | 355 |
| Shipway Order Tracking | Not yet reached | 53 |
| Konvo: AI Support & Marketing | Not yet reached | 11 |
| Revora ‑ formerly MyAlice | Not yet reached | 7 |
| Cavalry AI Customer Support | Not yet reached | 7 |
Key Insights:
- 5 of the top 5 freshdesk apps haven't yet crossed 1,000 reviews — Willdesk: Live Chat&AI Chatbot is closest at 355 cumulative.
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Most-Reviewed Freshdesk Shopify Apps
Willdesk: Live Chat&AI Chatbot leads freshdesk Shopify apps with 386 cumulative reviews and a 4.9★ average rating. Shipway Order Tracking (66 reviews) and Cavalry AI Customer Support (15 reviews) round out the top 3. Combined, the top 3 apps hold 92.8% of all reviews across the top tier — a tight oligopoly where the leader's review flywheel is hard to break. Notable mover: Willdesk: Live Chat&AI Chatbot added the most new reviews this month (+1) — a strong recent install signal.
Willdesk: Live Chat&AI Chatbot's 386-review base reflects long-running merchant adoption in freshdesk — a tenure signal for merchants who weight track record alongside current fit. Shipway Order Tracking (66 reviews) and the rest of the top tier carry meaningful adoption too, and feature scope, support, and current trajectory often matter more than raw review totals when choosing between established options.
Freshdesk Shopify Apps — Long-Term Review Trends
Willdesk: Live Chat&AI Chatbot accumulated 65 new reviews from Jan 2025 to Sep 2026, growing from 322 to 387 cumulative reviews — a steep addition rate for freshdesk apps. Across the top 5 plotted freshdesk apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Willdesk: Live Chat&AI Chatbot's lead in cumulative reviews compounds in concentrated freshdesk categories: more reviews lift App Store rank, which drives more installs, which add more reviews — newcomers face a steep curve to catch up to the 387 cumulative base.
Review Growth Velocity in Freshdesk — Which Apps Grew Fastest
None of the top 5 freshdesk apps tracked here have yet crossed 1,000 reviews. Willdesk: Live Chat&AI Chatbot leads the set on current cumulative reviews with 355 — closest to the milestone, at roughly 36% of the way there.
With no app in this freshdesk set having crossed 1,000 reviews, the category is still in early adoption. Willdesk: Live Chat&AI Chatbot is the closest to breaking out at 355 cumulative reviews — worth tracking its per-month review velocity to see whether it's on pace to cross the milestone first.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Has accumulated 387 reviews for freshdesk at a 4.8★ average.
- Revora ‑ formerly MyAlice — Has accumulated 9 reviews for freshdesk at a 4.3★ average.
- ChannelReply — Has accumulated 1 reviews for freshdesk.
- ChargeDesk — Has accumulated 1 reviews for freshdesk.
- Reviewgenie AI — Has accumulated 0 reviews for freshdesk.
Freshdesk Shopify Apps — Frequently Asked Questions
1. Which freshdesk app has the most reviews on Shopify?
Willdesk: Live Chat&AI Chatbot has the most reviews among freshdesk Shopify apps with 386 total reviews, ahead of Shipway Order Tracking at 66. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure freshdesk app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For freshdesk apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which freshdesk app is gaining reviews fastest on Shopify?
Willdesk: Live Chat&AI Chatbot is gaining the most new reviews this month among freshdesk apps, adding 1 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. What is the average rating for top freshdesk Shopify apps?
The top 5 freshdesk apps average 4.5★ across 433 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
5. How often are review counts for freshdesk apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
