Top 21 Freshdesk Shopify Apps in September 2026
Check out all Freshdesk apps tailor-made for your Shopify store. Whether you are seeking free or paid solutions, Shopify offers a diverse range of 21 top-notch apps catering to businesses of all sizes.These apps are designed to boost your Shopify store's performance and make managing your business a breeze. Explore the collection and discover how these Freshdesk apps can take your Shopify store to the next level!We meticulously handpicked these top Freshdesk apps by evaluating various parameters, including ratings, reviews, price, popularity, launch date, and best matches, to ensure they offer the best value and experience to our users. Read full information here.Check out all Freshdesk apps tailor-made for your Shopify store. Whether you're seeking free plans or premium solutions, Shopify offers a diverse range of 21 top-notch apps catering to businesses of all sizes. Discover the perfect tools to elevate your' e-commerce experience today!
Top Freshdesk shopify apps
- Willdesk: Live Chat&AI Chatbot:
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
- YCloud: WA Chat & Marketing:
Automate COD confirmations, cart recovery&updates via WhatsApp
- Revora ‑ formerly MyAlice:
A place for all your WhatsApp support, sales, and marketing activities.
- ChargeDesk:
Improve customer service. Handle orders within any customer support system.
- Konvo: AI Support & Marketing:
Automate Support requests and Marketing Campaigns via WhatsApp
- Alhena: AI Shopping Concierge:
AI shopping assistant that sells, automates support & upsells
- Cavalry AI Customer Support:
Boost Profits and Sales with Shield Shipping Insurance
- ChannelReply:
Assist customers using Zendesk, Freshdesk, Helpscout, or Re:amaze.
Willdesk: Live Chat&AI Chatbot
Customer Service, Support Center, Live Chat, Order Tracking, Facebook Messaging, WhatsApp.
Free Trial: 7 days
Pros
Consistently praised for being fast, responsive, and highly helpful.
Frequently noted for its intuitive setup process and user-friendly interface.
Offers a wide range of useful features, including live chat, FAQ, and order tracking.
Cons
Advertised feature not yet available, causing frustration.
Pixel Burn Custom Laser Creations, Australia
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Store Owner's Tip
Save more — we help you find hidden deals.
42
SD Points
-
Market Share
ShopDigest's View
About the App
Willdesk: Live Chat&AI Chatbot, a Freshdesk Shopify app, has achieved 355 reviews and an average rating of 4.8 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Improve your customer service and increase profits using Willdesk's combined support and marketing platform." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Willdesk: Live Chat&AI Chatbot offers a host of key features, including:
- Integrated Self-service Widget:Brand's self-service tool, includes order tracking, FAQ, and contact form.
- Boosting Conversion Rate:Boost sales by using live chat to convert potential customers into buyers.
- Unified Ticket Inbox:Handle messages from various social media and emails all in one place.
- CRM Sales Improvement:Get a full list of customers, offering service to boost sales via customer relationship management.
- Multistore Customization :Integration across multiple stores with options to customize Fonts, FAQs, and Style.
Pricing Details
Willdesk: Live Chat&AI Chatbot offers 1 free plan and 2 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free
$0/month
Unlimited agent
1 store
20 conversations
Live Chat, Contact form, Order tracking
Email & Social media Integration
Macro, Quick response, Help center
1000 Products AI learning
24/7 customer service
Basic
$16.9/month
3 store
100 conversations
Automation bot
Custom FAQ domain
FAQ premium templates
100 limited free order tracking quota
Pro
$89.9/month
Multiple stores
1000 conversations
1000 limited free order tracking quota
Custom plan & more
Customer success manager
Pros and Cons
Delve into ShopDigest's expert insights on Willdesk: Live Chat&AI Chatbot - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
Consistently praised for being fast, responsive, and highly helpful.
Frequently noted for its intuitive setup process and user-friendly interface.
Offers a wide range of useful features, including live chat, FAQ, and order tracking.
Allows users to personalize the app to match their brand and needs.
Appreciated for its quick loading speed and smooth operation.
Many users highlighted the app's robust free version as a significant advantage.
Seamlessly integrates with various platforms and stores.
The live chat feature is widely praised for improving customer engagement.
Users noted ongoing improvements and updates to the app.
Many reported increased efficiency and customer satisfaction.
Cons
Advertised feature not yet available, causing frustration.
Inability to receive emails directly, only providing links to email addresses.
Lack of a dedicated mobile app for managing customer messages on the go.
A few advertised features (e.g., email handling) do not fully meet expectations.
YCloud: WA Chat & Marketing
Automate COD confirmations, cart recovery&updates via WhatsApp
Key Features
Chat widget & team inbox: Manage website chats in a shared WhatsApp inbox
Automated workflows: Abandoned cart recovery, COD confirmation, order alerts
AI chatbot: 24/7 automated FAQs and order/status inquiries
Personalized marketing: Segment audiences, send targeted offers and view ROI
Unlimited messaging: Send unlimited WhatsApp chats at any scale
HULALA HOME, United States
I've tried a bunch of apps that work with WhatsApp, and honestly, this one’s hands down the best. The customer support is super helpful and quick, and they really know what they’re doing when it comes to handling store messages and automations. Big thanks to the team for making things so smooth. Definitely recommending this app, and I hope you keep growing!
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
YCloud: WA Chat & Marketing, a Freshdesk Shopify app, has achieved 1 reviews and an average rating of 5 stars since its launch 3 years ago. Designed to assist Shopify merchants with - "Automate abandoned-cart recovery, COD confirmations, order updates, and customer chats via WhatsApp." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. YCloud: WA Chat & Marketing offers a host of key features, including:
- Chat widget & team inbox: Manage website chats in a shared WhatsApp inbox
- Automated workflows: Abandoned cart recovery, COD confirmation, order alerts
- AI chatbot: 24/7 automated FAQs and order/status inquiries
- Personalized marketing: Segment audiences, send targeted offers and view ROI
- Unlimited messaging: Send unlimited WhatsApp chats at any scale
Pricing Details
YCloud: WA Chat & Marketing offers 1 free plan and 3 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free Forever
$0/month
∞ WhatsApp Conversations*
Real-Time Shopify Data Sync
WhatsApp Chat Widget & QR Codes
AI Chatbot & Workflow (COD Confirm, etc)
∞ Automated Abandoned Checkout Recovery*
Order Tracking Lookup in Chat
No YCloud Watermark
Enterprise-Grade Secure Encryption
Growth
$52/month
All Free plan features +
2 Agent Seats for Shared Inbox
2 AI Chatbots for Shared Inbox
Bulk Broadcast Messaging
Online Live Chat Support
∞ Custom Automation Workflows*
5M AI Credits
10K Translation Characters
Pro
$118/month
All Growth plan features +
6 Agent Seats
6 AI Chatbots
OBA (Green Tick) Certification Support
Dedicated Account Manager
Custom Roles & Permissions
20M AI Credits
100K Translation Characters
Enterprise
$532/month
All Pro plan features +
Unlimited Agents & AI Chatbots
Unlimited Chat History Storage
24/7 Premium Support
SLA & Onboarding Services
Advanced Security & Compliance
100M AI Credits
500K Translation Characters
Pros and Cons
Delve into ShopDigest's expert insights on YCloud: WA Chat & Marketing - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
Quick and knowledgeable assistance with issue resolution.
Smooth handling of store messages and automated tasks.
Cons
Explore Shopify app Analytics and Insights
Explore usage trends, country-wise patterns, and performance metrics like never before.
Willdesk: Live Chat&AI Chatbot
Improve your customer service and increase profits using Willdesk's combined support and marketing platform.
YCloud: WA Chat & Marketing
Automate abandoned-cart recovery, COD confirmations, order updates, and customer chats via WhatsApp.
Revora ‑ formerly MyAlice
Boost sales using WhatsApp and other direct messages. Launch campaigns and automatically send alerts related to orders.
Revora ‑ formerly MyAlice
A place for all your WhatsApp support, sales, and marketing activities.
Free Trial: 7 days
Pros
The app features a clean, user-friendly design with easy navigation and time-saving tools.
Seamlessly consolidates multiple support channels (WhatsApp, Facebook, Instagram) and integrates with Shopify and APIs.
Consistently delivers smooth functionality without unnecessary complexity or lag.
Cons
Some users reported unexpected charges or lack of transparency in billing processes.
AZURE, Pakistan
We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time.It’s very reliable and gets the job done without unnecessary complexity.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
Revora ‑ formerly MyAlice, a Freshdesk Shopify app, has achieved 7 reviews and an average rating of 4.3 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Boost sales using WhatsApp and other direct messages. Launch campaigns and automatically send alerts related to orders." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Revora ‑ formerly MyAlice offers a host of key features, including:
- Customer Support Widget:A widget for customer support and improved sales, using live chat and social media channels.
- Consolidated Messaging Feed:Organize WhatsApp, email, chat, and social media messages into one feed.
- Shopify order management:Manage Shopify orders in MyAlice customer view without having to navigate away.
- WhatsApp broadcast campaigns:Send custom WhatsApp messages to your customers.
- WhatsApp Marketing:Use WhatsApp to remind customers about items left in their carts and to automate checkout reminders, among other things.
Pricing Details
Revora ‑ formerly MyAlice offers 0 free plans and 2 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Growth
$149/month
Unlimited customers
Website chat widget
WhatsApp broadcasting
WhatsApp QR code
Smart ticket assignment
Chatbot builder for all channels
Pro
$299/month
All in Growth, plus
WhatsApp Catalog & Commerce
WhatsApp Marketing Automation
Custom CRM integration
API and webhook
Onboarding & migration
Pros and Cons
Delve into ShopDigest's expert insights on Revora ‑ formerly MyAlice - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
The app features a clean, user-friendly design with easy navigation and time-saving tools.
Seamlessly consolidates multiple support channels (WhatsApp, Facebook, Instagram) and integrates with Shopify and APIs.
Consistently delivers smooth functionality without unnecessary complexity or lag.
Responsive and enthusiastic service team that addresses issues promptly and aids onboarding.
Cons
Some users reported unexpected charges or lack of transparency in billing processes.
Concerns over discriminatory policies or lack of regional support for certain markets (e.g., Israel).
Monthly usage caps may feel restrictive for businesses scaling beyond small operations.
ChargeDesk
Improve customer service. Handle orders within any customer support system.
Free Trial: 14 days
Key Features
Automatically view customer order history next to support tickets.
Make new orders using support tickets. This allows customers to pay at your store.
Instantly issue full or partial refunds.
View your Shopify orders in platforms like Freshdesk, Zendesk, Front, Help Scout, LiveAgent, Intercom, LiveChat, HubSpot, Missive, Gmail, Chrome and others!
Allow your customer service reps to issue refunds directly from their helpdesk. Maintain a complete record with reason codes for in-depth reports.
Sunshine Kids Australia, Australia
Helps me list my products and I'm starting to use it to create orders inside Zendesk. Really useful having all the functionality inside Zendesk!
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
ChargeDesk, a Freshdesk Shopify app, has achieved 0 reviews and an average rating of 0 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Link your shop to your customer service desk. View customer purchases, issue refunds, and make new orders." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. ChargeDesk offers a host of key features, including:
- Order history integration.:Automatically view customer order history next to support tickets.
- New Order Integration:Make new orders using support tickets. This allows customers to pay at your store.
- Instant Refunds:Instantly issue full or partial refunds.
Pricing Details
ChargeDesk offers 0 free plans and 4 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Hobby Plan
$29/month
Up to 1200 Recent Customers
Up to 4 Active Agents
Startup Plan
$99/month
Up to 6000 Recent Customers
Up to 13 Active Agents
Business Plan
$249/month
Up to 36000 Recent Customers
Up to 36 Active Agents
Enterprise Plan
$749/month
Up to 180000 Recent Customers
Up to 120 Active Agents
Konvo: AI Support & Marketing
Automate Support requests and Marketing Campaigns via WhatsApp
Key Features
Order Management: Live tracking, order edits & seamless shipping updates.
Product Recommendations: AI guides customers to the right product every time
Broadcasts & Flows: AI-powered campaigns & automations designed to engage.
Multichannel AI: Connect WhatsApp, LiveChat & CRMs to unify customer interaction
WOW Concept, Spain
Konvo nos está funcionando genial.Desde que lo usamos en WOW, hemos podido simplificar muchísimo nuestra atención al cliente, hasta el punto de quitar Zendesk y centralizar mejor la gestión de las consultas.Lo que más valoramos es que Konvo nos ayuda a resolver automáticamente muchas dudas sencillas, permitiendo que el equipo humano pueda centrarse en las incidencias que realmente importan y donde sí hace falta una atención más personalizada.Además, es un placer trabajar con el equipo de Konvo. Son cercanos, ágiles, escuchan nuestras necesidades y nos acompañan muy bien en la evolución del proyecto.Una herramienta muy recomendable para cualquier e-commerce que quiera mejorar su atención al cliente sin perder calidad humana.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
Konvo: AI Support & Marketing, a Freshdesk Shopify app, has achieved 11 reviews and an average rating of 5 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "Conversational AI for eCommerce. Automate support, boost sales & engage customers 24/7 with AI." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Konvo: AI Support & Marketing offers a host of key features, including:
- Order Management: Live tracking, order edits & seamless shipping updates.
- Product Recommendations: AI guides customers to the right product every time
- Broadcasts & Flows: AI-powered campaigns & automations designed to engage.
- Multichannel AI: Connect WhatsApp, LiveChat & CRMs to unify customer interaction
Pricing Details
Konvo: AI Support & Marketing offers 0 free plans and 2 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
START
$155/month
250 Contacts
0 AI Sessions Included
Unlimited No-code Flow Automations
Unlimited Broadcasts
Revenue Attribution
Klaviyo Integration
SCALE
$249/month
1000 Contacts
200 AI Sessions
Unlimited No-code Flow Automations
Unlimited Broadcasts
Revenue Attribution
Klaviyo Integration
API Access
Pros and Cons
Delve into ShopDigest's expert insights on Konvo: AI Support & Marketing - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
The app delivers significantly higher ROI compared to other marketing strategies, with consistent success across campaigns.
The process of creating and managing campaigns is straightforward and automated, requiring minimal effort.
The team provides hands-on assistance from onboarding to strategy, ensuring smooth implementation.
Cons
Alhena: AI Shopping Concierge
AI shopping assistant that sells, automates support & upsells
Key Features
AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
Voice AI: AI-powered voice support across phone channels and chat.
AI Support Concierge: Help brands reduce service costs post-purchase experience
AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
Embedded agents trained for fashion, beauty & more verticals next to products
Revibe UAE, United Arab Emirates
Fast to implement, and the dashboard for managing guidelines is genuinely easy for a non-technical team to work with (including in Arabic and Thai, which handle noticeably better than we expected going in). But the real differentiator is the people. The founders are involved in onboarding and constant improvements, they actually act on feedback, and support has been consistently strong.Technically super strong, learning from my guidelines, training materials but also constantly learning from my website,helping people to even select a product. Highly recommended!
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
Alhena: AI Shopping Concierge, a Freshdesk Shopify app, has achieved 6 reviews and an average rating of 5 stars since its launch 2 years ago. Designed to assist Shopify merchants with - "Guide shoppers to the right products, automate support, and improve AI search visibility." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Alhena: AI Shopping Concierge offers a host of key features, including:
- AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
- Voice AI: AI-powered voice support across phone channels and chat.
- AI Support Concierge: Help brands reduce service costs post-purchase experience
- AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
- Embedded agents trained for fashion, beauty & more verticals next to products
Pricing Details
Alhena: AI Shopping Concierge offers 1 free plan and 3 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free
$0/month
Up to 25 conversations per month
500 URLs (SKUs) in knowledge base
Single AI Agent for many user channels
Great for new DTC Brands
Essentials
$239/month
At $1.2 per conversation for up to 200
50,000 URLs (SKUs) in the knowledge base
Advanced Analytics on usage, revenue etc
AI-Powered Review Management & Response
Social Commerce to manage social media
Up to 5 AI Agents including API Agents
Automated Knowledge Refresh
Growth
$599/month
At $0.91 per conversation for up to 550
50,000 URLs (SKUs) in the knowledge base
Advanced AI Analytics on usage, revenue
AI-Powered Review Management & Response
Up to 5 AI Agents including API Agents
Social Commerce to manage social media
Scale
$1199/month
At $0.83 per conversation for up to 1200
Ideal for Mid-sized, growing teams
50,000 URLs (SKUs) in the knowledge base
Advanced AI Analytics on usage, revenue
AI-Powered Review Management & Response
Up to 5 AI Agents including API Agents
Social Commerce to manage social media
Cavalry AI Customer Support
Boost Profits and Sales with Shield Shipping Insurance
Pros
The AI handles complex issues, reduces staffing needs, and improves customer satisfaction.
Responsive, knowledgeable, and efficient support, often highlighted by users.
Easy to implement and use, with seamless onboarding and troubleshooting.
Cons
A few reports of unauthorized charges or unclear billing practices.
Purely For You, United States
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
Cavalry AI Customer Support, a Freshdesk Shopify app, has achieved 7 reviews and an average rating of 5 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Boost your earnings by using shipping protection to safeguard against damage, loss, and theft during delivery." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. Cavalry AI Customer Support offers a host of key features, including:
- Package Assurance:Boost income by ensuring your packages and guard your earnings against delivery problems.
- Customer self-service portals:Provide customers with self-service portals for quicker support solutions.
- Seamless Widget Integration:Assured smooth widget connection for quick page loading.
Pricing Details
Cavalry AI Customer Support offers 1 free plan and 0 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
Free
$0/month
AI Agent trained on 100+ ecom use cases
70-90% AI Agent Automation Rate
Fast AI setup with no workflow building
AI Agent that handles complex edge cases
End-to-end ticket resolution by AI Agent
AI Agent with human level reasoning
On brand with voice, tone and policies
Clean handoff from AI Agent to your team
Pros and Cons
Delve into ShopDigest's expert insights on Cavalry AI Customer Support - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
The AI handles complex issues, reduces staffing needs, and improves customer satisfaction.
Responsive, knowledgeable, and efficient support, often highlighted by users.
Easy to implement and use, with seamless onboarding and troubleshooting.
Adds value for customers, increases revenue, and provides peace of mind with features like shipping protection.
Cons
A few reports of unauthorized charges or unclear billing practices.
ChannelReply
Assist customers using Zendesk, Freshdesk, Helpscout, or Re:amaze.
Key Features
View order info from unlimited Shopify stores in a single app.
Reply directly to customer messages and even to order notifications.
Personalize canned replies and autoreplies with order info (N/A in Help Scout).
Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
Identify messages by store, contact form used, order value and other details.
BebeMama, Bulgaria
Very easy installation and straightforward setup. Great app!
Store Owner's Tip
Save more — we help you find hidden deals.
0
SD Points
-
Market Share
ShopDigest's View
About the App
ChannelReply, a Freshdesk Shopify app, has achieved 0 reviews and an average rating of 0 stars since its launch 5 years ago. Designed to assist Shopify merchants with - "Help shoppers in Zendesk, Freshdesk, Zoho Desk, Help Scout, Re:amaze, Kustomer or Onsite Support." it is a valuable addition to the Freshdesk app lineup.
Top Features:
Freshdesk Shopify apps can help elevate your e-commerce game. ChannelReply offers a host of key features, including:
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Identify messages by store, contact form used, order value and other details.
Pricing Details
ChannelReply offers 0 free plans and 0 paid plans.
Considering installing this Freshdesk Shopify app? Explore the pricing details and discover if they align with your budget and needs.
$0/month
Pros and Cons
Delve into ShopDigest's expert insights on ChannelReply - a Freshdesk Shopify app. Our analysis of Shopify app store reviews presents unique pros and cons, allowing you to make informed decisions for your business.
Pros
The installation and setup process is straightforward, with seamless integration across multiple platforms.
Simplifies tracking and engaging with customers across various communication channels, saving time.
Consolidates customer information and reduces the need to switch between different support admins.
Cons
Showing 1-10 out of 21
Best freshdesk Apps in Shopify
freshdesk apps are designed to address specific needs and challenges faced by Shopify store merchants. challenges faced by Shopify store merchants. Whether you're looking to optimize your store's SEO, improve customer support, enhance product listings, or streamline your inventory management, there's an app for that.
Discover a wealth of cutting-edge tools and features offered by these remarkable freshdesk Shopify apps, including Willdesk: Live Chat&AI Chatbot, YCloud: WA Chat & Marketing, Revora ‑ formerly MyAlice, and many more. Our app collection provides a comprehensive overview of the top apps in the freshdesk category, enabling you to select the ones that will take your e-commerce venture to new heights.
Empower your Shopify store with the best freshdesk apps the platform has to offer and elevate your online business.
Overview of the Above Top Freshdesk Shopify Apps in September 2026
There are a number of freshdesk apps in the Shopify app store designed to supercharge your e-commerce success. Whether you're a seasoned entrepreneur or just starting your online journey, the right apps can make all the difference. We have listed the top Shopify apps in the freshdesk category, based on their popularity and average rating, to help you make informed decisions.
| App Name | Category | Developer | Starting Price | Free Plan | Reviews |
|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | Freshdesk | Channelwill | $0/month | Available | 4.8 (355) |
| YCloud: WA Chat & Marketing | Freshdesk | Hangzhou Yunpian Network Co., Ltd | $0/month | Available | 5.0 (1) |
| Revora ‑ formerly MyAlice | Freshdesk | Alice Labs Pte. Ltd. | $149/month | Unavailable | 4.3 (7) |
| ChargeDesk | Freshdesk | ChargeDesk | $29/month | Unavailable | - |
| Konvo: AI Support & Marketing | Freshdesk | Konvo AI | $155/month | Unavailable | 5.0 (11) |
| Alhena: AI Shopping Concierge | Freshdesk | Gleen AI | $0/month | Available | 5.0 (6) |
| Cavalry AI Customer Support | Freshdesk | Cavalry | $0/month | Available | 5.0 (7) |
| ChannelReply | Freshdesk | ChannelReply | $0/month | Unavailable | - |
Have a Closer Look at the Best Freshdesk Apps
Now let us jump in and check out these Top 10 Freshdesk Shopify apps.
1. Willdesk: Live Chat&AI Chatbot
4.8
(387)
Reviews
Most Recent Review
5.0
Amazing
Absolutely loving Willdesk so far. The platform itself is clean, modern, and very easy to use. It has a huge amount of flexibility for live chat, automation, AI support, workflows, and customer service management all in one place.One thing that genuinely surprised us was how good the mobile app is. Being able to manage conversations, reply to customers, and monitor support while away from the desk has been incredibly helpful for our operations team.What really stood out though was the support team. Kim in particular has been absolutely amazing throughout our setup and testing process. Every question or issue we raised (not that there was much at all) was properly investigated, followed up, and resolved with genuine care and attention.The team has gone above and beyond helping us customise the platform to better suit our business and customer experience needs.Highly recommend Willdesk to any business store looking for a powerful support platform backed by an incredible support team!!
Recent Review
5.0
Amazing
very good , still getting to know it but it is helping a lot
Why is Willdesk: Live Chat&AI Chatbot a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Willdesk: Live Chat&AI Chatbot with your Shopify store?
- Integrated Self-service Widget: Brand's self-service tool, includes order tracking, FAQ, and contact form.
- Boosting Conversion Rate: Boost sales by using live chat to convert potential customers into buyers.
- Unified Ticket Inbox: Handle messages from various social media and emails all in one place.
- CRM Sales Improvement: Get a full list of customers, offering service to boost sales via customer relationship management.
- Multistore Customization : Integration across multiple stores with options to customize Fonts, FAQs, and Style.
Shopify merchants highlight key advantages, such as Branded Self-service widget, integrate with Order Tracking, FAQ, Contact form., Improve sales through live chat, turn valuable visitors into buyers., and more,
What are some of the top alternatives for Willdesk: Live Chat&AI Chatbot?
Install Now
Our experts are here to help you.
2. YCloud: WA Chat & Marketing
5.0
(1)
Reviews
Most Recent Review
5.0
Amazing
I've tried a bunch of apps that work with WhatsApp, and honestly, this one’s hands down the best. The customer support is super helpful and quick, and they really know what they’re doing when it comes to handling store messages and automations. Big thanks to the team for making things so smooth. Definitely recommending this app, and I hope you keep growing!
Why is YCloud: WA Chat & Marketing a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate YCloud: WA Chat & Marketing with your Shopify store?
- Chat widget & team inbox: Manage website chats in a shared WhatsApp inbox
- Automated workflows: Abandoned cart recovery, COD confirmation, order alerts
- AI chatbot: 24/7 automated FAQs and order/status inquiries
- Personalized marketing: Segment audiences, send targeted offers and view ROI
- Unlimited messaging: Send unlimited WhatsApp chats at any scale
Shopify merchants highlight key advantages, such as Chat widget & team inbox: Manage website chats in a shared WhatsApp inbox, Automated workflows: Abandoned cart recovery, COD confirmation, order alerts, and more,
What are some of the top alternatives for YCloud: WA Chat & Marketing?
Install Now
Our experts are here to help you.
3. Revora ‑ formerly MyAlice
4.3
(9)
Reviews
Most Recent Review
5.0
Amazing
We’ve been using MyAlice for a good time now, and it’s been a solid tool for managing customer relationships. The interface is intuitive. Features like automated flows, easy to integrate multiple channels and reporting save us a lot of time.It’s very reliable and gets the job done without unnecessary complexity.
Recent Review
5.0
Amazing
I’ve been using MyAlice for the past 12 months, and it’s been nothing short of a game-changer for our e-commerce journey. From the moment we onboarded, the experience has been seamless, with the team going above and beyond to ensure every step of the process was handled with precision and care. They’ve not only executed our requirements flawlessly but have also taken on new developmental challenges that pushed the boundaries of their app’s capabilities — and they delivered every time!The global team at MyAlice is a powerhouse of innovation and support, embodying exactly what it takes to elevate an e-commerce fashion brand like ours to the next level. Their dedication, expertise, and relentless commitment to our success make me wish we had partnered with them sooner. If you’re looking for a tech partner who truly understands and prioritizes your brand’s growth, MyAlice is it!
Why is Revora ‑ formerly MyAlice a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Revora ‑ formerly MyAlice with your Shopify store?
- Customer Support Widget: A widget for customer support and improved sales, using live chat and social media channels.
- Consolidated Messaging Feed: Organize WhatsApp, email, chat, and social media messages into one feed.
- Shopify order management: Manage Shopify orders in MyAlice customer view without having to navigate away.
- WhatsApp broadcast campaigns: Send custom WhatsApp messages to your customers.
- WhatsApp Marketing: Use WhatsApp to remind customers about items left in their carts and to automate checkout reminders, among other things.
Shopify merchants highlight key advantages, such as Live chat and social channel widget for customer support and increase sales., Prioritize WhatsApp, email, chat, and social comments/DMs in one feed., and more,
What are some of the top alternatives for Revora ‑ formerly MyAlice?
Install Now
Our experts are here to help you.
4. ChargeDesk
-
Reviews
Most Recent Review
5.0
Amazing
Helps me list my products and I'm starting to use it to create orders inside Zendesk. Really useful having all the functionality inside Zendesk!
Why is ChargeDesk a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate ChargeDesk with your Shopify store?
- Order history integration.: Automatically view customer order history next to support tickets.
- New Order Integration: Make new orders using support tickets. This allows customers to pay at your store.
- Instant Refunds: Instantly issue full or partial refunds.
Shopify merchants highlight key advantages, such as See customer order history automatically next to support tickets., Create new orders in support tickets. Customers can then checkout on your store., and more,
What are some of the top alternatives for ChargeDesk?
Install Now
Our experts are here to help you.
5. Konvo: AI Support & Marketing
5.0
(11)
Reviews
Most Recent Review
5.0
Amazing
Konvo nos está funcionando genial.Desde que lo usamos en WOW, hemos podido simplificar muchísimo nuestra atención al cliente, hasta el punto de quitar Zendesk y centralizar mejor la gestión de las consultas.Lo que más valoramos es que Konvo nos ayuda a resolver automáticamente muchas dudas sencillas, permitiendo que el equipo humano pueda centrarse en las incidencias que realmente importan y donde sí hace falta una atención más personalizada.Además, es un placer trabajar con el equipo de Konvo. Son cercanos, ágiles, escuchan nuestras necesidades y nos acompañan muy bien en la evolución del proyecto.Una herramienta muy recomendable para cualquier e-commerce que quiera mejorar su atención al cliente sin perder calidad humana.
Recent Review
5.0
Amazing
Nos ahorra mucho tiempo dedicado a soporte (+del 60% a.K.) y permite al equipo dedicar más tiempo a tareas valiosas y gratificantes para un ser humano.Gran equipo Konvo
Why is Konvo: AI Support & Marketing a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Konvo: AI Support & Marketing with your Shopify store?
- Order Management: Live tracking, order edits & seamless shipping updates.
- Product Recommendations: AI guides customers to the right product every time
- Broadcasts & Flows: AI-powered campaigns & automations designed to engage.
- Multichannel AI: Connect WhatsApp, LiveChat & CRMs to unify customer interaction
Shopify merchants highlight key advantages, such as Order Management: Live tracking, order edits & seamless shipping updates., Product Recommendations: AI guides customers to the right product every time, and more,
What are some of the top alternatives for Konvo: AI Support & Marketing?
Install Now
Our experts are here to help you.
6. Alhena: AI Shopping Concierge
5.0
(6)
Reviews
Most Recent Review
5.0
Amazing
Fast to implement, and the dashboard for managing guidelines is genuinely easy for a non-technical team to work with (including in Arabic and Thai, which handle noticeably better than we expected going in). But the real differentiator is the people. The founders are involved in onboarding and constant improvements, they actually act on feedback, and support has been consistently strong.Technically super strong, learning from my guidelines, training materials but also constantly learning from my website,helping people to even select a product. Highly recommended!
Recent Review
5.0
Amazing
I love this app! It does what it says, and answers our customers questions with knowledgeable responses that are clear and easy to understand, and asks follow-ups when required to clarify the customers needs and expectations. The app learns all about our site, products and documentation and provides thorough advice and answers without hallucinations. 5 stars!
Why is Alhena: AI Shopping Concierge a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Alhena: AI Shopping Concierge with your Shopify store?
- AI Shopping Concierge: helps brands convert on site, boosts AOV in real time.
- Voice AI: AI-powered voice support across phone channels and chat.
- AI Support Concierge: Help brands reduce service costs post-purchase experience
- AI Visibility: Helps brands get discovered in AI search engines in SKU-level.
- Embedded agents trained for fashion, beauty & more verticals next to products
Shopify merchants highlight key advantages, such as AI Shopping Concierge: helps brands convert on site, boosts AOV in real time., Voice AI: AI-powered voice support across phone channels and chat., and more,
What are some of the top alternatives for Alhena: AI Shopping Concierge?
Install Now
Our experts are here to help you.
7. Cavalry AI Customer Support
5.0
(15)
Reviews
Most Recent Review
5.0
Amazing
While we’ve tried other simpler AI tools previously, we were looking for a partner specialized in retail to help automate the most tickets possible as we have a lot of complex issues. We are happy to have found a true partner with Cavalry.
Recent Review
5.0
Amazing
Cavalry has made my life so much easier. Having a lean team on our company, it's great to know we have Cavalry offering customer support 24/7 in real-time. It has a higher CSAT than our previous outsourced agency while also being much more affordable.
Why is Cavalry AI Customer Support a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate Cavalry AI Customer Support with your Shopify store?
- Package Assurance: Boost income by ensuring your packages and guard your earnings against delivery problems.
- Customer self-service portals: Provide customers with self-service portals for quicker support solutions.
- Seamless Widget Integration: Assured smooth widget connection for quick page loading.
Shopify merchants highlight key advantages, such as Increase revenue with package assurance and protect profit from delivery issues, Empower customers with self-service portals for faster support resolution, and more,
What are some of the top alternatives for Cavalry AI Customer Support?
Install Now
Our experts are here to help you.
8. ChannelReply
-
Reviews
Most Recent Review
5.0
Amazing
Very easy installation and straightforward setup. Great app!
Recent Review
5.0
Amazing
I initially downloaded Channel Reply to synchronize interactions with my customers across multiple channels after quickly realizing the myriad of communication channels we had open. Channel Reply allowed me to easily manage, track, and engage with my customers in a seamless and concise manner. The integration was a breeze and only took a matter of minutes. I'm already realizing the benefits after only a short period of use and now I can focus more on growing the business.
Why is ChannelReply a top Freshdesk Shopify app?
ShopDigest selects the top Shopify apps in the Freshdesk category based on various parameters, including the number of installations across Shopify stores, the app's ranking in the Shopify App Store, the number of merchants' reviews, and its overall customer rating, among other factors.
Why integrate ChannelReply with your Shopify store?
- View order info from unlimited Shopify stores in a single app.
- Reply directly to customer messages and even to order notifications.
- Personalize canned replies and autoreplies with order info (N/A in Help Scout).
- Issue refunds, cancel orders, update order info and more (N/A in Help Scout).
- Identify messages by store, contact form used, order value and other details.
Shopify merchants highlight key advantages, such as View order info from unlimited Shopify stores in a single app., Reply directly to customer messages and even to order notifications., and more,
What are some of the top alternatives for ChannelReply?
Install Now
Our experts are here to help you.
How We Selected the Top Shopify Apps in freshdesk
Our team employs a comprehensive evaluation process that takes into account various factors to ensure you are presented with only the best options. Here's how we do it:
By Reviews: We understand the value of peer recommendations, and that's why we've sorted these top Shopify apps in freshdesk based on the highest praise received from users, ensuring you get tried-and-tested solutions. The top listed apps here have earned the trust of fellow Shopify merchants. Jump to Highest Reviewed freshdesk Shopify Apps.
By Price: Budget consideration is important while choosing a Shopify app for your store. That's why we have also categorized these top Shopify apps in freshdesk by price, enabling you to find the perfect solutions that align with your financial goals without compromising on quality. Jump to Top Paid freshdesk Shopify Apps.
By Launch Date: To keep you updated about the latest innovations, we've organized these Shopify apps based on their launch date. You can check the list of recently launched top apps in freshdesk that could bring innovative solutions to your Shopify store. Jump to Newly Launched freshdesk Shopify Apps.
By Popularity: We feature the freshdesk apps that are making waves among Shopify store owners, helping you stay ahead of the curve. These apps have captured the attention of ecommerce owners and are listed as the top in the popularity section of the Shopify app store. Jump to Most Popular freshdesk Shopify Apps.
By Ratings: We prioritize apps that have consistently earned high ratings, reflecting their impact and user satisfaction. These freshdesk apps with excellent ratings stand out from their competitors, making them a solid choice for your business needs. Jump to Top Rated freshdesk Shopify Apps.
By Best Match: We harness the power of Shopify's own recommendations! Our selection considers apps that Shopify suggests as a strong fit for freshdesk, ensuring you access the platform's expert insights. Jump to Best Match freshdesk Shopify Apps.
With these criteria in mind, we strive to present you with a diverse and well-rounded selection of the top freshdesk Shopify apps in 2026. Rest assured, our selection process is designed to assist you in finding the most suitable solutions for your Shopify store needs.
How to Choose the Best freshdesk Shopify App For Your Store
Choosing the right freshdesk Shopify App for your store depends on various factors specific to your business goals. To make an informed decision, follow these steps:
Identify Your Requirements: Begin by understanding the specific goals and challenges your store faces. List the key features and functionalities you need in a freshdesk app to address these requirements effectively.
Read User Reviews: Explore user reviews and ratings for the freshdesk apps you are considering. Real-hand experiences from other Shopify merchants can provide valuable insights into how each app performs.
Compare Features: Use our app comparison page, where you can add the freshdesk apps of your choice and perform a side-by-side comparison. This page allows you to evaluate each app's features, pricing, support, and other essential factors to help you find the best fit for your store.
Consider Budget: While some apps offer free plans with basic functionalities, others may require a paid subscription for access to advanced features. You can check out our complete list of Top Paid freshdesk Shopify apps, and choose an app that aligns with your budget and can grow with your store as it expands.
Support and Documentation: Check the documentation and customer support resources of the app. A well-supported freshdesk app that offers comprehensive documentation can help you implement and use it more effectively.
Integration Compatibity: Ensure that the freshdesk app you choose can seamlessly integrate with your existing apps and theme to avoid compatibility issues.
Trial Periods: Some freshdesk apps offer a free trial period that enables you to test the app's capabilities before purchasing a subscription.
Each Shopify store is different, and the best freshdesk app for your store will be one that aligns closely with your specific business requirements.
More Information on freshdesk Shopify Apps
Now let us jump in and check out these Top 10 freshdesk Shopify apps.
In this comprehensive guide, we've provided you with a complete collection of freshdesk Shopify apps that can help streamline your ecommerce journey. These freshdesk Shopify apps cover a wide spectrum of needs to take your store forward. From 21 outstanding apps, we've covered every facet of freshdesk, ensuring you have access to a vast range of tools to enhance your Shopify store.
However, choosing the perfect freshdesk app for your specific requirements is key. Consider your specific goals, read user reviews, and compare features to find the ideal match for your Shopify store. Our Shopify app comparison page simplifies this process by allowing you to create side-by-side comparisons for any freshdesk apps of your choice. ShopDigest guides you through the selection process, making it easier to find and install the perfect freshdesk app that aligns with your goals.
Shopify freshdesk App Installation
There are thousands of freshdesk Shopify apps with different installation instructions, integration complexities, and customization levels. Our team at ShopDigest is here to assist you every step of the way. Installing your chosen app is a breeze with our service, ensuring a seamless integration into your store's ecosystem.
What's included
- Safely install/uninstall Shopify app of your choice
- App integration with any theme as per specification
- Configurations & setup
- Assured support and guidance
- Get discount offers (not guaranteed)
What's not included
- Shopify app subscription cost
Frequently Asked Questions for freshdesk Shopify Apps
1. What are some of the top Shopify apps under the freshdesk category?
Here are some of the top Shopify apps under the freshdesk category:
- Willdesk: Live Chat&AI Chatbot
- YCloud: WA Chat & Marketing
- Revora ‑ formerly MyAlice
- ChargeDesk
- Konvo: AI Support & Marketing
- Alhena: AI Shopping Concierge
- Cavalry AI Customer Support
- ChannelReply
Each of these apps offers unique features and functionalities tailored to boost your freshdesk efforts and optimize your store's performance. Explore these top choices and find the perfect fit for your business needs.
2. How do I install a freshdesk Shopify app?
3. Are there free apps available in the freshdesk category?
Yes, the freshdesk category offers a variety of free apps that can be integrated into your Shopify store at no cost. These free apps come with a range of basic features and functionalities to assist you in managing various aspects of your ecommerce business.
4. Are there any trial options available for paid apps in the freshdesk category?
5. How can I determine which freshdesk Shopify app is best for my store?
Determining the best freshdesk Shopify app for your store requires careful consideration of your business requirements and goals. To make an informed decision, we recommend visiting our App Comparison Page. There, you can easily add the apps of your choice and conduct a side-by-side comparison of their features, functionalities, pricing, and user reviews.
Some popular freshdesk Shopify apps are:
- Willdesk: Live Chat&AI Chatbot
- YCloud: WA Chat & Marketing
- Revora ‑ formerly MyAlice
- ChargeDesk
- Konvo: AI Support & Marketing
- Alhena: AI Shopping Concierge
- Cavalry AI Customer Support
- ChannelReply
6. Can I use multiple freshdesk Shopify apps simultaneously?
7. How can I find the latest and trending Shopify apps in the freshdesk category?
To discover the latest and trending Shopify apps in the freshdesk category, visit:
Newly launched freshdesk Shopify appsMost popular freshdesk Shopify appsThese lists showcase recently added Shopify apps and those gaining popularity among users.
8. Are there any discounts or promotions available for freshdesk Shopify apps?
At times, app developers may offer special promotions or discounts. Keep an eye on the app details and the Shopify app store for any ongoing deals or exclusive offers.
Alternatively, contact our team if you're looking for discounts on freshdesk app pricing plans, we can help secure better deals on the freshdesk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on the apps as any changes to the pricing plans are ultimately up to the discretion of the developer.Most Popular freshdesk Shopify Apps
In the most popular freshdesk Shopify apps section, we highlight apps that have captured the attention and trust of numerous entrepreneurs. With their impressive features and functionalities, they have become favorites in the freshdesk category. Explore the power of these highly sought-after apps and elevate your Shopify store to new heights.
Browse Shopify Apps
Discover, compare, and find the best Shopify apps for your store.
