Freshdesk Shopify Apps – Market Share Breakdown
(Updated October 2026) See which freshdesk Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Freshdesk Shopify Apps — Full Market Share Table
All tracked freshdesk Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Willdesk: Live Chat&AI Chatbot | 66.99% | 31.17 | Declining |
| 2 |  Revora ‑ formerly MyAlice | 31.58% | 31.58 | Climbing |
| 3 |  Konvo: AI Support & Marketing | 0.72% | 0.02 | Declining |
| 4 |  Alhena: AI Shopping Concierge | 0.57% | 0.41 | Declining |
| 5 |  Shipway Order Tracking | 0.07% | 0.01 | Climbing |
| 6 |  CHATTERgo Agentic AI Chatbot | 0.06% | 0.00 | Declining |
| 7 |  ChannelReply | 0.00% | Stable | |
| 8 |  ChargeDesk | 0.00% | Stable | |
| 9 |  Reviewgenie AI | 0.00% | Stable | |
| 10 |  Cavalry AI Customer Support | 0.00% | Stable |
Showing 1-10 out of 20
Key Insights:
- Willdesk: Live Chat&AI Chatbot holds 67.0% share of freshdesk app installs — 35.4pp ahead of Revora ‑ formerly MyAlice (31.6%).
- Top 3 apps (Willdesk: Live Chat&AI Chatbot, Revora ‑ formerly MyAlice, Konvo: AI Support & Marketing) account for 99.3% of all freshdesk install share — a concentrated market.
- Revora ‑ formerly MyAlice is gaining share fastest this month (+31.58pp) — the largest single gainer among the top freshdesk apps by share.
- Willdesk: Live Chat&AI Chatbot is losing share fastest (-31.17pp) — could indicate a churning user base or a stronger challenger gaining ground.
Freshdesk Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 freshdesk Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | 99.5%2.67 | 98.0%1.41 | 97.2%0.85 | 98.6%1.37 | 98.5%0.08 | 67.0%31.49 |
| Revora ‑ formerly MyAlice | — | — | — | — | — | 31.6% |
| Konvo: AI Support & Marketing | 0.9% | 1.3%0.43 | 0.8%0.53 | 0.7%0.07 | 0.6%0.12 | 0.7%0.1 |
| Alhena: AI Shopping Concierge | 0.0% | 0.0% | 1.6%1.58 | 0.6%1.03 | 0.7%0.15 | 0.6%0.17 |
| Shipway Order Tracking | 0.1% | 0.1%0.01 | 0.1%0.02 | 0.1%0.05 | 0.1%0.03 | 0.1%0.02 |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's share contracted from 94.1% → 67.0% over the charted period.
- Of the top 5 tracked freshdesk apps, 3 grew share and 1 lost share — challengers are eating into leader's share.
Top Freshdesk Shopify Apps by Country
Per-country market share rankings for freshdesk Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Willdesk: Live Chat&AI Chatbot leads freshdesk apps in 3 of 4 tracked markets (United States, China, United Kingdom).
- Willdesk: Live Chat&AI Chatbot leads worldwide, but India bucks the trend — Shipway Order Tracking leads there.
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Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Leads freshdesk apps with 67.0% install share, rated 4.8★ — losing share this month.
- Revora ‑ formerly MyAlice — Holds 31.6% of freshdesk app install share, rated 4.4★ — gaining share this month.
- ChannelReply — Holds 0 of freshdesk app install share, rated 5.0★.
- ChargeDesk — Holds 0 of freshdesk app install share.
- Reviewgenie AI — Holds 0 of freshdesk app install share.
Freshdesk Shopify Apps — Frequently Asked Questions
1. Which freshdesk app has the highest market share on Shopify?
Willdesk: Live Chat&AI Chatbot dominates the freshdesk category on Shopify with 67.0% of installs — 35.4pp ahead of Revora ‑ formerly MyAlice. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for freshdesk Shopify apps?
For freshdesk (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which freshdesk apps are gaining market share on Shopify?
Revora ‑ formerly MyAlice is gaining freshdesk app market share fastest this month, up +31.58pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which freshdesk apps are losing market share on Shopify?
Willdesk: Live Chat&AI Chatbot has lost the most market share this month among freshdesk apps (-31.17pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most freshdesk Shopify app installs?
Pakistan drives the largest share of freshdesk app installs at 31.6%, followed by United States at 19.4% and China at 19.1%. Use the country picker on the third card to compare market leaders by country.
6. How many freshdesk apps does ShopDigest track on Shopify?
ShopDigest tracks 20 freshdesk apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
