Freshdesk Shopify Apps – Analytics & Insights
(Updated October 2026) Track the top freshdesk Shopify apps with live rankings, market share, geography, and review data — updated weekly from the Shopify App Store. This keyword page shows where each app stands today and how its position has shifted over time.
Top Freshdesk Shopify Apps Ranked Today
Top 10 freshdesk Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market Share | Reviews |
|---|---|---|---|
 Willdesk: Live Chat&AI Chatbot | 1 | 66.99% 30.97 | 385 0 |
 Revora ‑ formerly MyAlice | 2 | 31.58% 31.58 | 15 6 |
 ChannelReply | 3 1 | 0.00% | 1 0 |
 ChargeDesk | 4 1 | 0.00% | 1 0 |
 Reviewgenie AI | 5 | 0.00% | 0 0 |
 Konvo: AI Support & Marketing | 6 | 0.72% 0.10 | 11 0 |
 Cavalry AI Customer Support | 7 1 | 0.00% | 15 0 |
 Alhena: AI Shopping Concierge | 8 1 | 0.57% 0.51 | 6 0 |
 YCloud: WA Chat & Marketing | 9 | 0.00% | 0 0 |
 MicroCommerce AI ShopAssistant | 10 2 | 0.00% | 7 0 |
Key Insights:
- Willdesk: Live Chat&AI Chatbot commands 67.0% market share, 35.4pp ahead of Revora ‑ formerly MyAlice — a concentrated freshdesk category.
- In the last 30 days, 3 apps climbed and 2 dropped in ranking among the top 10 tracked freshdesk apps.
- Revora ‑ formerly MyAlice added the most new reviews this month (+6) — strong adoption momentum.
Live Ranking and Market Share Trends for Freshdesk Shopify Apps
Monthly ranking and market share trends for the top 5 freshdesk Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | #1 | #1 | #1 | #1 | #1 | #1 |
| Revora ‑ formerly MyAlice | #41 | #22 | #2 | #2 | #2 | #2 |
| ChannelReply | #2 | #42 | #31 | #3 | #3 | #3 |
| ChargeDesk | #31 | #3 | #41 | #4 | #4 | #4 |
| Reviewgenie AI | — | — | — | #5 | #5 | #5 |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's ranking held steady from #1 to #1 over the charted period.
- 1 of 5 top freshdesk apps improved their position; 1 declined — a stable market.
- Willdesk: Live Chat&AI Chatbot's market share is 67.0% — losing -27.1pp since the start of the chart.
Freshdesk Shopify Apps — Market Share by Country
Top 5 countries driving installs for freshdesk Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market Share | Change |
|---|---|---|
 Pakistan | 31.6% | 31.58 |
 United States | 19.4% | 13.77 |
 China | 19.1% | 2.63 |
 Saudi Arabia | 9.6% | 1.31 |
 Ireland | 9.6% | 1.31 |
Key Insights:
- Pakistan accounts for 31.6% of freshdesk app installs — the single largest market.
- Top 3 markets (Pakistan, United States, China) collectively cover 70.2% of all tracked freshdesk installs — moderately concentrated demand.
Fastest to 1,000 Reviews — Freshdesk Shopify Apps
Race-style view of how the top 4 freshdesk Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Willdesk: Live Chat&AI Chatbot | Not yet reached | 384 |
| Revora ‑ formerly MyAlice | Not yet reached | 9 |
| ChannelReply | Not yet reached | 1 |
| ChargeDesk | Not yet reached | 0 |
Key Insights:
- 4 of the top 4 freshdesk apps haven't yet crossed 1,000 reviews — Willdesk: Live Chat&AI Chatbot is closest at 384 cumulative.
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Top Freshdesk Shopify Apps Ranked by Position
Willdesk: Live Chat&AI Chatbot dominates freshdesk with 67.0% market share — a clear category leader Shopify merchants gravitate to first, 35.4pp ahead of Revora ‑ formerly MyAlice (31.6%). ChannelReply sits at #3 with 0 share, rounding out the top tier. Together, the top 3 apps absorb 98.6% of all freshdesk installs — a highly concentrated landscape with limited room for new entrants. MicroCommerce AI ShopAssistant is the standout mover this month, climbing 2 positions — a momentum signal worth tracking.
Willdesk: Live Chat&AI Chatbot's 67.0% lead has held stably this month, with the top 3 apps capturing 98.6% of all freshdesk installs. Revora ‑ formerly MyAlice (31.6%) is the natural alternative when store fit or pricing rules out Willdesk: Live Chat&AI Chatbot.
Live Ranking and Market Share Trends Across Freshdesk Shopify Apps
Willdesk: Live Chat&AI Chatbot held #1 steadily from Oct 2025 to Oct 2026 — an entrenched leader in freshdesk that challengers haven't displaced. Among the top 5 plotted freshdesk apps, 1 improved and 1 declined — rankings reshuffled without a single category-wide direction. Willdesk: Live Chat&AI Chatbot's share contracted -27.1pp from 94.1% (Oct 2025) to 67.0% (Oct 2026) — a meaningful narrowing of the leader's gap against other freshdesk apps over this window.
Stable rankings across the top 5 plotted freshdesk apps mean merchants have largely settled on their preferences — challengers below the top 5 face an uphill path to break in.
Review Growth Velocity in Freshdesk — Which Apps Grew Fastest
None of the top 4 freshdesk apps tracked here have yet crossed 1,000 reviews. Willdesk: Live Chat&AI Chatbot leads the set on current cumulative reviews with 384 — closest to the milestone, at roughly 38% of the way there.
With no app in this freshdesk set having crossed 1,000 reviews, the category is still in early adoption. Willdesk: Live Chat&AI Chatbot is the closest to breaking out at 384 cumulative reviews — worth tracking its per-month review velocity to see whether it's on pace to cross the milestone first.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Category leader for freshdesk with 67.0% market share and 4.8★.
- Revora ‑ formerly MyAlice — Ranks #2 for freshdesk with 31.6% market share and 4.4★.
- ChannelReply — Climbed 1 position this month to rank #3 — 0 share, 5.0★.
- ChargeDesk — Currently ranked #4 with 0 market share and 1 reviews.
- Reviewgenie AI — Ranks #5 for freshdesk with 0 market share and 0 reviews.
Freshdesk Shopify Apps — Frequently Asked Questions
1. What is the best freshdesk app on Shopify?
Willdesk: Live Chat&AI Chatbot is the leading freshdesk app on Shopify, holding 67.0% of category market share with 385 reviews — a clear default for most merchants.
2. Which freshdesk app has the highest market share on Shopify?
Willdesk: Live Chat&AI Chatbot holds the highest market share among freshdesk apps at 67.0% (-30.97pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
3. How many freshdesk apps are tracked on Shopify?
ShopDigest tracks 20 freshdesk apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
4. Which freshdesk app is growing the fastest on Shopify?
MicroCommerce AI ShopAssistant has shown the strongest ranking momentum, climbing 2 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
5. Where are freshdesk apps most popular on Shopify?
Pakistan has the highest concentration of freshdesk app installs at 31.6%, followed by United States at 19.4%. The Geography tab shows the full country-by-country breakdown.
6. How is market share calculated for freshdesk on Shopify keyword pages?
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
