Freshdesk Shopify Apps – Rankings & Position History
(Updated September 2026) Track how freshdesk Shopify apps rank on the Shopify App Store over time. This keyword page shows the full rankings table for tracked freshdesk apps as of today, plus monthly position trends so you can see who's climbing and who's slipping.
Freshdesk Shopify Apps — Full Rankings Table
All tracked freshdesk Shopify apps ranked by current App Store position, with rank change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by date range, sortable by rank or rank change.
| App | Rank | Status |
|---|---|---|
 Willdesk: Live Chat&AI Chatbot | 1 | Leader |
 Revora ‑ formerly MyAlice | 2 | Stable |
 ChannelReply | 3 1 | Climbing |
 ChargeDesk | 4 1 | Declining |
 Alhena: AI Shopping Concierge | 5 1 | Climbing |
 Konvo: AI Support & Marketing | 6 1 | Declining |
 Cavalry AI Customer Support | 7 3 | Climbing |
 Oct8ne ‑ AI Assistant | 8 1 | Declining |
 YCloud: WA Chat & Marketing | 9 7 | Climbing |
 CHATTERgo Agentic AI Chatbot | 10 1 | Climbing |
Showing 1-10 out of 21
Key Insights:
- Willdesk: Live Chat&AI Chatbot ranks #1 for freshdesk Shopify apps — 1 position ahead of Revora ‑ formerly MyAlice at #2.
- Among the top 10 tracked freshdesk apps, 5 climbed and 2 declined in rank over the past 30 days — a settled top tier.
- My AskAI: AI Support Chatbot is the biggest climber, gaining 3 positions this month to reach #10.
- Alhena: AI Shopping Concierge dropped 2 positions this month to #8 — the largest single decliner in the top 10 freshdesk apps.
Freshdesk Shopify Apps — Ranking Position Over Time
Monthly ranking trajectory for the top 5 freshdesk Shopify apps over the past year — pick any apps, change date range, or switch to Ranking Changes to see per-interval movement.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Willdesk: Live Chat&AI Chatbot | #11 | #1 | #1 | #1 | #1 | #1 |
| Revora ‑ formerly MyAlice | #3 | #41 | #22 | #2 | #2 | #2 |
| ChannelReply | #21 | #2 | #42 | #31 | #3 | #3 |
| ChargeDesk | #4 | #31 | #3 | #41 | #4 | #4 |
 Reviewgenie AI | — | — | — | — | #5 | #5 |
Key Insights:
- Willdesk: Live Chat&AI Chatbot's ranking held steady from #1 to #1 over the charted period.
- 1 of 5 top freshdesk apps improved their position; 1 declined — a stable market.
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Top Freshdesk Shopify Apps by Current Ranking
Willdesk: Live Chat&AI Chatbot holds the #1 position for freshdesk Shopify apps. Revora ‑ formerly MyAlice sits at #2 and ChannelReply at #3, rounding out the top tier. My AskAI: AI Support Chatbot is the standout mover this month, climbing 3 positions to #10 — a momentum signal worth tracking.
Stable rankings in freshdesk mean Shopify merchants have largely settled on their preferences for this category — challengers ranked below the top 10 face an uphill path to break in without a meaningfully differentiated feature set, integration depth, or pricing model.
Long-Term Ranking Trends Across Freshdesk Shopify Apps
Willdesk: Live Chat&AI Chatbot held #1 steadily across the charted period — an entrenched leader in freshdesk that competitors haven't displaced. Among the top 5 plotted freshdesk apps, 1 improved and 1 declined — rankings reshuffled without a single category-wide direction.
Stable rankings across the top 5 apps mean freshdesk merchants have largely settled on their preferred apps — challengers below the top 5 face an uphill path to break in.
Top 5 Apps in Freshdesk
- Willdesk: Live Chat&AI Chatbot — Holds the #1 freshdesk ranking on the Shopify App Store, rated 4.8★.
- Revora ‑ formerly MyAlice — Ranks #2 for freshdesk on the Shopify App Store, rated 4.3★.
- ChannelReply — Climbed 1 position this month to #3 for freshdesk.
- ChargeDesk — Slipped 1 position this month to #4 for freshdesk.
- Reviewgenie AI — Ranks #5 for freshdesk on the Shopify App Store.
Freshdesk Shopify Apps — Frequently Asked Questions
1. Which freshdesk app ranks #1 on Shopify?
Willdesk: Live Chat&AI Chatbot currently ranks #1 for freshdesk apps on the Shopify App Store and holds 98.2% market share (+0.24pp vs 30 days ago). Rankings refresh weekly — see the trend chart above for how this position has changed over time.
2. How are freshdesk Shopify apps ranked?
Rankings on this page reflect each app's position in Shopify's keyword search results for "freshdesk", which Shopify computes from a mix of merchant install volume, review velocity, and recency. Apps beyond position #22 receive zero traffic in our market share calculation since merchants rarely scroll that far.
3. Which freshdesk apps are climbing the rankings on Shopify?
My AskAI: AI Support Chatbot has shown the strongest ranking momentum among freshdesk apps, climbing 3 positions to #10 over the past 30 days. Sort the rankings table by Rank Change (Low to High) to surface the full set of recent gainers.
4. How often do freshdesk app rankings change on Shopify?
Freshdesk rankings have been notably stable over the past 30 days — most of the top 5 held their positions, suggesting an established competitive order. Rankings are crawled weekly, so significant moves usually take 2–4 weeks to show up.
5. Which freshdesk apps lost rank positions recently?
Alhena: AI Shopping Concierge dropped the most among the top 10 tracked freshdesk apps, slipping 2 positions to #8 over the past 30 days. Switch the table sub-tab to "Ranking Changes" to see all decliners ordered by movement size.
6. How many freshdesk apps does ShopDigest track on Shopify?
ShopDigest tracks 21 freshdesk apps on the Shopify App Store. The full list is paginated in the table above — adjust the date range and sort order to drill into any window.
7. Why don't apps ranked beyond #22 show market share for freshdesk?
For keyword pages, market share is rank-weighted: position #1 carries roughly 40× the weight of position #22, and apps beyond #22 receive zero weight. This reflects Shopify search behaviour — merchants almost never scroll past the top of the results, so positions further down don't translate to installs.
