Live Chat Shopify Apps – Market Share Breakdown
(Updated September 2026) See which live chat Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Live Chat Shopify Apps — Full Market Share Table
All tracked live chat Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 55.59% | 1.36 | Declining |
| 2 |  Tidio: AI Chatbot & Live Chat | 28.77% | 1.27 | Climbing |
| 3 |  CWILL:AI Chatbot &Live Chat | 6.78% | 0.46 | Climbing |
| 4 |  Moose AI Chatbot & Live Chat | 2.87% | 0.42 | Declining |
| 5 |  Shopify Inbox | 2.06% | 0.92 | Declining |
| 6 |  Chatway Live Chat & AI Chatbot | 1.40% | 0.01 | Climbing |
| 7 |  Zipchat AI Chatbot & Live Chat | 1.30% | 0.17 | Climbing |
| 8 |  Chizy: AI Chatbot & Live Chat | 0.82% | 0.82 | Climbing |
| 9 |  Algoshop AI Chatbot &Live Chat | 0.16% | 0.16 | Climbing |
| 10 |  LiveChat: AI live chat by Text | 0.06% | 0.06 | Climbing |
Showing 1-10 out of 26
Key Insights:
- Chatty AI Chatbot & Live Chat holds 55.6% share of live chat app installs — 26.8pp ahead of Tidio: AI Chatbot & Live Chat (28.8%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat, CWILL:AI Chatbot &Live Chat) account for 91.1% of all live chat install share — a concentrated market.
- Tidio: AI Chatbot & Live Chat is gaining share fastest this month (+1.27pp) — the largest single gainer among the top live chat apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-1.36pp) — could indicate a churning user base or a stronger challenger gaining ground.
Live Chat Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 live chat Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 58.9%2.16 | 32.3%26.59 | 56.9%24.61 | 55.9%1.05 | 57.8%1.94 | 58.7%0.93 |
| Tidio: AI Chatbot & Live Chat | 28.6%0.11 | 52.5%23.83 | 27.4%25.09 | 28.7%1.31 | 18.1%10.55 | 16.8%1.28 |
| Moose AI Chatbot & Live Chat | 3.8%5.68 | 4.1%0.31 | 3.3%0.78 | 2.8%0.45 | 8.1%5.3 | 8.8%0.62 |
| Shopify Inbox | 0.4%0.03 | 2.1%1.66 | 3.0%0.89 | 2.0%0.94 | 8.2%6.13 | 7.9%0.27 |
| CWILL:AI Chatbot &Live Chat | 4.9%3.32 | 6.5%1.62 | 6.5%0.02 | 6.6%0.15 | 3.6%3.01 | 3.4%0.2 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share contracted from 64.7% → 58.7% over the charted period.
- Of the top 5 tracked live chat apps, 3 grew share and 2 lost share — challengers are eating into leader's share.
Top Live Chat Shopify Apps by Country
Per-country market share rankings for live chat Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | |
Key Insights:
- Chatty AI Chatbot & Live Chat leads live chat apps in all 4 tracked markets — United States, India, China, United Kingdom.
⚠️ Data issue or feedback?
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Top 5 Apps in Live Chat
- Chatty AI Chatbot & Live Chat — Leads live chat apps with 58.7% install share, rated 4.9★ — gaining share this month.
- Moose AI Chatbot & Live Chat — Holds 8.8% of live chat app install share, rated 5.0★ — gaining share this month.
- Tidio: AI Chatbot & Live Chat — Holds 16.8% of live chat app install share, rated 4.8★ — losing share this month.
- CWILL:AI Chatbot &Live Chat — Holds 3.4% of live chat app install share, rated 4.8★ — losing share this month.
- Zipchat AI Chatbot & Live Chat — Holds 2.6% of live chat app install share, rated 5.0★ — gaining share this month.
Live Chat Shopify Apps — Frequently Asked Questions
1. Which live chat app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the live chat category on Shopify with 55.6% of installs — 26.8pp ahead of Tidio: AI Chatbot & Live Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for live chat Shopify apps?
For live chat (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which live chat apps are gaining market share on Shopify?
Tidio: AI Chatbot & Live Chat is gaining live chat app market share fastest this month, up +1.27pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which live chat apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among live chat apps (-1.36pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most live chat Shopify app installs?
United States drives the largest share of live chat app installs at 32.0%, followed by United Kingdom at 8.4% and Australia at 6.7%. Use the country picker on the third card to compare market leaders by country.
6. How many live chat apps does ShopDigest track on Shopify?
ShopDigest tracks 96 live chat apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
