Email Chat Shopify Apps – Reviews & Rating Trends
(Updated October 2026) Compare reviews and ratings for email chat Shopify apps and see which apps are gaining the most install momentum. Review counts are the closest proxy to actual installs — Shopify doesn't publish install numbers — so review velocity is one of the strongest signals of merchant adoption for email chat apps.
Email Chat Shopify Apps — Full Reviews Table
All tracked email chat Shopify apps ranked by total review count, with new reviews gained vs 30 days ago and average rating. Filter by country and date range; sort by reviews or review velocity.
| App | Reviews | Rating |
|---|---|---|
5,674134 | 4.7 | |
 Privy ‑ Email, SMS & Pop Ups | 4,2072 | 4.5 |
 Preorder Now Presale Timesact | 1,98935 | 5.0 |
 Chatty AI Chatbot & Live Chat | 1,81937 | 4.9 |
 Tidio: AI Chatbot & Live Chat | 1,31632 | 4.7 |
 Gorgias: AI, Helpdesk & Chat | 6727 | 4.5 |
 ShineOn: Print On Demand | 5184 | 4.7 |
 Moose AI Chatbot & Live Chat | 4687 | 5.0 |
 Willdesk: Live Chat&AI Chatbot | 3841 | 4.9 |
 B: WhatsApp, Voice, SMS & Chat | 3372 | 4.8 |
Showing 1-10 out of 78
Key Insights:
- Shopify Inbox leads email chat apps with 5,674 total reviews — 1,467 more than Privy ‑ Email, SMS & Pop Ups (4,207).
- Top 3 apps (Shopify Inbox, Privy ‑ Email, SMS & Pop Ups, Preorder Now Presale Timesact) hold 68.3% of all reviews across the top 10 tracked email chat apps.
- Shopify Inbox is gaining reviews fastest this month (+134) — strong recent install momentum.
- 10 of 10 top-reviewed email chat apps gained new reviews this period; 0 saw no net additions.
Email Chat Shopify Apps — Cumulative Review Trend
Monthly cumulative review count for the top 5 email chat Shopify apps over the past year — a longitudinal view of which apps keep accumulating reviews and which have flattened.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
 Shopify Inbox | 5,44190 | 5,542101 | 5,681139 | 5,74564 | 5,79348 | 5,80310 |
| Privy ‑ Email, SMS & Pop Ups | 4,205 | 4,205 | 4,2072 | 4,207 | 4,207 | 4,207 |
| Preorder Now Presale Timesact | 1,91740 | 1,95639 | 1,99236 | 2,03341 | 2,08956 | 2,0934 |
| Chatty AI Chatbot & Live Chat | 1,73944 | 1,78445 | 1,82339 | 1,85734 | 1,86811 | 1,8691 |
| Tidio: AI Chatbot & Live Chat | 1,25341 | 1,28532 | 1,31833 | 1,33517 | 1,34914 | 1,3501 |
Key Insights:
- Shopify Inbox's cumulative reviews grew from 3,779 to 5,803 over the charted period — 2,024 new reviews accumulated.
- Shopify Inbox's 5,803 cumulative reviews sit 4.3× above Tidio: AI Chatbot & Live Chat's 1,350 at the bottom of the plotted email chat set — a wide spread between long-running leaders and newer entrants.
Fastest to 1,000 Reviews — Email Chat Shopify Apps
Race-style view of how the top 5 email chat Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis. Adjust the milestone or app set with the filters above.
Charts Data
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
| Privy ‑ Email, SMS & Pop Ups | 23 | 4,213 |
| Chatty AI Chatbot & Live Chat | 33 | 1,870 |
| Preorder Now Presale Timesact | 41 | 2,092 |
| Shopify Inbox | 47 | 5,790 |
| Tidio: AI Chatbot & Live Chat | 129 | 1,347 |
Key Insights:
- Privy ‑ Email, SMS & Pop Ups reached 1,000 reviews fastest — in 23 months since launch.
- Chatty AI Chatbot & Live Chat crossed 1,000 reviews in 33 months — 10 months behind Privy ‑ Email, SMS & Pop Ups.
- All 5 apps in this set have crossed 1,000 reviews — months-to-1k ranges from 23 to 129, a 106-month spread.
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Most-Reviewed Email Chat Shopify Apps
Shopify Inbox leads email chat Shopify apps with 5,674 cumulative reviews and a 4.7★ average rating. Privy ‑ Email, SMS & Pop Ups (4,207 reviews) and Preorder Now Presale Timesact (1,989 reviews) round out the top 3. Combined, the top 3 apps hold 68.3% of all reviews across the top tier — a fragmented review landscape with reviews spread broadly. Notable mover: Shopify Inbox added the most new reviews this month (+134) — a strong recent install signal.
Email Chat reviews are spread broadly — Shopify Inbox (5,674), Privy ‑ Email, SMS & Pop Ups (4,207), and Preorder Now Presale Timesact (1,989) all carry meaningful review bases. With this distribution, review velocity and rating differentiate email chat apps better than total reviews alone.
Email Chat Shopify Apps — Long-Term Review Trends
Shopify Inbox accumulated 2,024 new reviews from Jan 2025 to Oct 2026, growing from 3,779 to 5,803 cumulative reviews — a steep addition rate for email chat apps. Across the top 5 plotted email chat apps, the steepest ongoing slopes mark the ones still actively winning new merchants — absolute review counts matter less than recent acceleration when picking apps in a category that's still growing.
Comparing email chat apps on review trend slope rather than absolute count is the sharper signal — an app gaining reviews fast is winning current merchants, while Shopify Inbox's 5,803 cumulative base reflects long-running adoption that may or may not still be translating to new installs.
Review Growth Velocity in Email Chat — Which Apps Grew Fastest
Privy ‑ Email, SMS & Pop Ups reached 1,000 reviews in 23 months since launch — the fastest ramp among the top 5 email chat apps tracked here. Chatty AI Chatbot & Live Chat in 33 months, Preorder Now Presale Timesact in 41 months, Shopify Inbox in 47 months, and Tidio: AI Chatbot & Live Chat took 129 months to cross the same milestone, a 106-month spread between the fastest and slowest in the set.
All 5 apps in this set have crossed 1,000 reviews, with current cumulative counts now ranging from 1,347 (Tidio: AI Chatbot & Live Chat) to 5,790 (Shopify Inbox) — a 4.3× difference, showing how far ahead the leader has continued to build past the milestone.
The 106-month gap between Privy ‑ Email, SMS & Pop Ups's and Tidio: AI Chatbot & Live Chat's time-to-1,000 highlights how unevenly product-market fit landed across this email chat set — the leader found its merchant audience early, while late-rampers took multiple years to reach the same review depth. For merchants comparing these apps today, slower-ramping apps may have closed the functionality gap but still operate on smaller review bases.
Top 5 Apps in Email Chat
- B: WhatsApp, Voice, SMS & Chat — Has accumulated 404 reviews for email chat at a 4.6★ average.
- Preorder Now Presale Timesact — Has accumulated 2,093 reviews for email chat at a 5.0★ average.
- Chatty AI Chatbot & Live Chat — Has accumulated 1,869 reviews for email chat at a 4.9★ average.
- Shopify Inbox — Has accumulated 5,803 reviews for email chat at a 4.5★ average.
- Zipchat AI Chatbot & Live Chat — Has accumulated 202 reviews for email chat at a 4.9★ average.
Email Chat Shopify Apps — Frequently Asked Questions
1. Which email chat app has the most reviews on Shopify?
Shopify Inbox has the most reviews among email chat Shopify apps with 5,674 total reviews, ahead of Privy ‑ Email, SMS & Pop Ups at 4,207. Sort the table by Reviews (High to Low) to see the full ranked list.
2. How are reviews used to measure email chat app popularity on Shopify?
Reviews are the closest publicly available proxy for install volume on Shopify — Shopify doesn't publish install counts, so cumulative reviews and review velocity are the standard way to measure adoption. For email chat apps, this page shows total reviews, new reviews per month, and time-to-1,000 reviews so you can compare both established scale and current momentum.
3. Which email chat app is gaining reviews fastest on Shopify?
Shopify Inbox is gaining the most new reviews this month among email chat apps, adding 134 reviews in the past 30 days. Switch the table sub-tab to "Review Changes" to see all apps ordered by review velocity.
4. Which email chat app reached 1,000 reviews fastest on Shopify?
Privy ‑ Email, SMS & Pop Ups hit 1,000 reviews in 23 months since launch — the fastest review ramp among tracked email chat Shopify apps. Use the "Fastest to 1,000 Reviews" chart above to compare against other apps or change the milestone (5,000, 10,000, etc.).
5. What is the average rating for top email chat Shopify apps?
The top 5 email chat apps average 4.7★ across 15,312 combined reviews — a strong overall quality benchmark. Individual ratings appear in the table above; sort by Reviews to see how rating varies across the most-installed apps.
6. Why does the most-reviewed email chat app differ from the highest-share app on Shopify?
Shopify Inbox has accumulated the most reviews over time (5,674), but Preorder Now Presale Timesact currently holds higher market share. Cumulative reviews reflect long-running merchant adoption, while market share is computed from recent review velocity — so a faster-ramping newer app can lead share before its cumulative reviews catch up.
7. How often are review counts for email chat apps updated on Shopify?
Review counts and rating data refresh weekly on this page. The Reviews Trend chart aggregates monthly intervals by default — switch to weekly granularity for shorter-term signals or yearly for macro trends.
