Chatbot Shopify Apps – Market Share Breakdown
(Updated September 2026) See which chatbot Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Chatbot Shopify Apps — Full Market Share Table
All tracked chatbot Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 54.08% | 2.20 | Declining |
| 2 |  Tidio: AI Chatbot & Live Chat | 28.00% | 0.81 | Climbing |
| 3 |  SmartBot: Leading AI Chatbot | 7.45% | 0.97 | Climbing |
| 4 |  Chizy: AI Chatbot & Live Chat | 4.00% | 1.44 | Declining |
| 5 |  CWILL:AI Chatbot &Live Chat | 3.77% | 1.09 | Climbing |
| 6 |  Moose AI Chatbot & Live Chat | 1.05% | 0.23 | Climbing |
| 7 |  Zipchat AI Chatbot & Live Chat | 0.84% | 0.66 | Climbing |
| 8 |  Flyweight AI Chatbot & AI Chat | 0.21% | 0.22 | Declining |
| 9 |  Chatway Live Chat & AI Chatbot | 0.18% | 0.00 | Declining |
| 10 |  Algoshop AI Chatbot &Live Chat | 0.15% | 0.10 | Climbing |
Showing 1-10 out of 25
Key Insights:
- Chatty AI Chatbot & Live Chat holds 54.1% share of chatbot app installs — 26.1pp ahead of Tidio: AI Chatbot & Live Chat (28.0%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Tidio: AI Chatbot & Live Chat, SmartBot: Leading AI Chatbot) account for 89.5% of all chatbot install share — a concentrated market.
- CWILL:AI Chatbot &Live Chat is gaining share fastest this month (+1.09pp) — the largest single gainer among the top chatbot apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-2.20pp) — could indicate a churning user base or a stronger challenger gaining ground.
Chatbot Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 chatbot Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 56.5%0.5 | 55.7%0.8 | 56.3%0.6 | 54.4%1.92 | 64.8%10.42 | 64.9%0.13 |
| SmartBot: Leading AI Chatbot | 6.3%1.05 | 6.8%0.47 | 6.5%0.26 | 7.4%0.9 | 7.6%0.24 | 11.6%3.93 |
| Tidio: AI Chatbot & Live Chat | 27.5%1.19 | 27.4%0.09 | 27.1%0.3 | 27.9%0.84 | 11.6%16.3 | 11.1%0.5 |
| Moose AI Chatbot & Live Chat | 3.6%1.81 | 1.4%2.16 | 0.8%0.64 | 1.0%0.23 | 9.1%8.08 | 6.2%2.97 |
| CWILL:AI Chatbot &Live Chat | 1.0%0.48 | 2.6%1.64 | 2.8%0.11 | 3.7%0.94 | 3.0%0.65 | 2.9%0.12 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 60.9% → 64.9% over the charted period.
- Of the top 5 tracked chatbot apps, 3 grew share and 2 lost share — leader is widening the gap.
Top Chatbot Shopify Apps by Country
Per-country market share rankings for chatbot Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Chatty AI Chatbot & Live Chat leads chatbot apps in all 4 tracked markets — United States, India, China, United Kingdom.
⚠️ Data issue or feedback?
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Top 5 Apps in Chatbot
- Chatty AI Chatbot & Live Chat — Leads chatbot apps with 64.9% install share, rated 4.9★ — gaining share this month.
- SmartBot: Leading AI Chatbot — Holds 11.6% of chatbot app install share, rated 4.7★ — losing share this month.
- Moose AI Chatbot & Live Chat — Holds 6.1% of chatbot app install share, rated 5.0★ — gaining share this month.
- Tidio: AI Chatbot & Live Chat — Holds 11.1% of chatbot app install share, rated 4.8★ — losing share this month.
- CWILL:AI Chatbot &Live Chat — Holds 2.9% of chatbot app install share, rated 4.8★.
Chatbot Shopify Apps — Frequently Asked Questions
1. Which chatbot app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the chatbot category on Shopify with 54.1% of installs — 26.1pp ahead of Tidio: AI Chatbot & Live Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for chatbot Shopify apps?
For chatbot (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which chatbot apps are gaining market share on Shopify?
CWILL:AI Chatbot &Live Chat is gaining chatbot app market share fastest this month, up +1.09pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which chatbot apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among chatbot apps (-2.20pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most chatbot Shopify app installs?
United States drives the largest share of chatbot app installs at 30.6%, followed by United Kingdom at 8.0% and Australia at 7.0%. Use the country picker on the third card to compare market leaders by country.
6. How many chatbot apps does ShopDigest track on Shopify?
ShopDigest tracks 96 chatbot apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
