Sb: Helpdesk, Live Chat & Faqs Shopify App – Benchmarks vs Category Leaders
(Updated October 2026) Compare SB: Helpdesk, Live Chat & FAQs head-to-head with the top apps in Chat on the Shopify App Store — current rank, 30-day average, best position over the period, and a long-term trajectory chart so you can see whether SB: Helpdesk, Live Chat & FAQs is closing the gap with leaders, holding steady, or losing ground. All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support..
Sb: Helpdesk, Live Chat & Faqs vs Top Apps in Chat on Shopify
Side-by-side comparison of SB: Helpdesk, Live Chat & FAQs against the top 4 apps in the Chat category — current rank, 30-day average, and best position over the period. Switch the Group Selector to benchmark in any other group SB: Helpdesk, Live Chat & FAQs ranks in; switch the page-level sub-tab for Market Share or Reviews columns instead.
| App | Rank | Average | Best |
|---|---|---|---|
 SB: Helpdesk, Live Chat & FAQsCURRENT APP | N/A | N/A | N/A |
 Chatty AI Chatbot & Live Chat | 1 | 2.2 | 1 |
 DS Instagram & Facebook Shop | 22 | 6.67 | 2 |
 Shopify Inbox | 31 | 2.9 | 1 |
 Moose WhatsApp Chat Button | 52 | 33.55 | 5 |
Key Insights:
- Direct competitors: Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop, Shopify Inbox.
Sb: Helpdesk, Live Chat & Faqs — Rankings Trend vs Leaders in Chat
Monthly rank trajectory for SB: Helpdesk, Live Chat & FAQs alongside the top 4 apps in the Chat category over the past year — see whether SB: Helpdesk, Live Chat & FAQs is closing the gap with the leaders, holding steady, or losing ground. Y-axis is reversed so rank #1 sits at the top.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| SB: Helpdesk, Live Chat & FAQsCURRENT APP | #83 | #918 | — | — | — | — |
| Chatty AI Chatbot & Live Chat | #2 | #11 | #1 | #1 | #1 | — |
| DS Instagram & Facebook Shop | #3 | #41 | #22 | #2 | #2 | — |
| Shopify Inbox | #1 | #21 | #31 | #3 | #3 | — |
| Moose WhatsApp Chat Button | #9 | #72 | #52 | #41 | #4 | — |
Key Insights:
- SB: Helpdesk, Live Chat & FAQs slipped from #87 to #91 in Chat over the charted period.
- Gap to Chatty AI Chatbot & Live Chat widened by 5 positions — leader is pulling away.
- Across the 5 apps plotted, 3 improved rank and 2 declined.
Sb: Helpdesk, Live Chat & Faqs — Head-to-Head vs Leaders in Chat
SB: Helpdesk, Live Chat & FAQs appears in the Chat category on the Shopify App Store — the comparison table above shows where it sits versus the leaders. Direct competitors on this view include Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop and Shopify Inbox.
Sb: Helpdesk, Live Chat & Faqs — Long-Term Ranking Trajectory vs Leaders in Chat
SB: Helpdesk, Live Chat & FAQs slipped from #87 to #91 in Chat over the charted period — losing ground against the leaders on this view. The gap to Chatty AI Chatbot & Live Chat (#1) has widened by 5 positions — Chatty AI Chatbot & Live Chat is pulling away. Across the 5 apps plotted, 3 improved their rank and 2 declined over the charted window.
SB: Helpdesk, Live Chat & FAQs's 4-position slide while Chatty AI Chatbot & Live Chat held or improved usually reflects competitors shipping faster than SB: Helpdesk, Live Chat & FAQs can respond — rank pressure against named rivals is a sharper signal than absolute rank movement alone.
Top Categories Sb: Helpdesk, Live Chat & Faqs Ranks In on Shopify
- CategorySupport — Currently #5 in this category — slipped 1 position this month.
- Keywordknowledge base — Ranks #6 in this Shopify keyword.
- Keywordcustomer service — Currently #10 in this keyword — slipped 6 positions this month.
- Keywordhelp desk — Currently #11 in this keyword — slipped 1 position this month.
- Keywordfacebook messenger — Currently #17 in this keyword — slipped 3 positions this month.
Sb: Helpdesk, Live Chat & Faqs on Shopify — Benchmarks FAQs
1. Which apps does SB: Helpdesk, Live Chat & FAQs compete with on Shopify?
SB: Helpdesk, Live Chat & FAQs's closest competitors in Chat on the Shopify App Store include Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop, Shopify Inbox and Moose WhatsApp Chat Button. Use the App Selector on the comparison table above to swap competitors in or out, or the Group Selector to benchmark SB: Helpdesk, Live Chat & FAQs in a different category, keyword, or collection.
2. Is SB: Helpdesk, Live Chat & FAQs closing the gap on category leaders?
Not currently — over the charted period, SB: Helpdesk, Live Chat & FAQs's gap to Chatty AI Chatbot & Live Chat (#1) has widened by 5 positions in Chat. Cross-reference with the page-level Market Share sub-tab to see whether share is moving differently.
3. How does SB: Helpdesk, Live Chat & FAQs's benchmark comparison work on ShopDigest?
The comparison table loads SB: Helpdesk, Live Chat & FAQs alongside the top apps in its strongest Shopify category (Chat by default) and shows current rank, 30-day average rank, and best ranking over the period. Switch the Group Selector to compare in any other category, keyword, or collection SB: Helpdesk, Live Chat & FAQs appears in. Switch the page-level sub-tab to swap rank columns for market share % or cumulative review counts of the same comparison set.
4. Can I benchmark SB: Helpdesk, Live Chat & FAQs against apps in a different category?
Yes — use the Group Selector on the comparison table to pick any of the categories, keywords, or collections SB: Helpdesk, Live Chat & FAQs ranks in. Switching the group reloads both cards together with the new comparison set; switching the page-level sub-tab (Rankings / Market Share / Reviews) swaps the metric in lock-step across both cards.
