Sb: Helpdesk, Live Chat & Faqs Shopify App – Market Share & Install Footprint
(Updated October 2026) Track SB: Helpdesk, Live Chat & FAQs's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. All-in-one Helpdesk with Live Chat, AI FAQ Builder & Product Tabs for faster customer support..
Sb: Helpdesk, Live Chat & Faqs — Market Share Across Shopify App Store Groups
SB: Helpdesk, Live Chat & FAQs's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Keywordknowledge base | 0.86%0.00 | Growing |
CategoryHelpdesk Store management > Support > Helpdesk | 0.31%0.00 | Declining |
CategoryChat Store management > Support > Chat | 0.08%0.00 | Declining |
CategorySupport Store management > Support | 0.06%0.00 | Declining |
Keywordcustomer service | 0.04%0.85 | Declining |
Keywordproduct tabs | 0.02%0.02 | Declining |
CollectionUseful apps for Mexico | 0.01%0.00 | Declining |
CategoryStore management | 0.01%0.00 | Declining |
Keywordhelp desk | 0.01%0.01 | Declining |
Keywordfacebook messenger | 0.01%0.01 | Declining |
Showing 1-10 out of 11
Key Insights:
- SB: Helpdesk, Live Chat & FAQs captures 0.9% of installs in knowledge base — its strongest position among the 10 Shopify groups shown (11 groups in total).
- Over the past 30 days, 1 gained share and 9 lost share — net downward pressure.
- customer service saw the sharpest contraction (-0.85pp) — worth checking whether the dip is short-term or sustained.
Sb: Helpdesk, Live Chat & Faqs — Market Share Trend Across Top Groups
Monthly market share trajectory for SB: Helpdesk, Live Chat & FAQs across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Helpdesk | 0.33% | 0.31%0.02 | 0.31% | 0.33%0.02 | 0.11%0.22 | 0.12%0.01 |
| Knowledge Base | 1.09% | 0.86%0.23 | 0.83%0.03 | 1.95%1.12 | 0.11%1.84 | 0.11% |
| Chat | 0.09% | 0.09% | 0.08%0.01 | 0.09%0.01 | 0.03%0.06 | 0.03% |
| Support | 0.07% | 0.06%0.01 | 0.06% | 0.06% | 0.02%0.04 | 0.02% |
| Customer Service | 1.08% | 0.89%0.19 | 0.04%0.85 | 0.13%0.09 | 0.01%0.12 | 0.01% |
Key Insights:
- Across the 5 plotted groups, SB: Helpdesk, Live Chat & FAQs expanded share in 0 and contracted in 4.
Top Categories Sb: Helpdesk, Live Chat & Faqs Ranks In on Shopify
- Keywordknowledge base — Holds 0.9% market share in this keyword (+0.00pp this month) — SB: Helpdesk, Live Chat & FAQs's growing footprint here.
- CategoryHelpdesk — Holds 0.3% market share in this category (-0.00pp this month) — slipping in this category.
- CategoryChat — Holds 0.1% market share in this category (-0.00pp this month) — slipping in this category.
- CategorySupport — Holds 0.1% market share in this category (-0.00pp this month) — slipping in this category.
- Keywordcustomer service — Holds 0.0% market share in this keyword (-0.85pp this month) — slipping in this keyword.
Sb: Helpdesk, Live Chat & Faqs on Shopify — Market Share FAQs
1. Where does SB: Helpdesk, Live Chat & FAQs have the most market share on Shopify?
SB: Helpdesk, Live Chat & FAQs captures the largest share of installs in knowledge base — 0.9% of the group's tracked install base, followed by 0.3% in Helpdesk and 0.1% in Chat. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is SB: Helpdesk, Live Chat & FAQs gaining or losing share in?
SB: Helpdesk, Live Chat & FAQs is contracting in more groups than it's expanding. customer service saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is SB: Helpdesk, Live Chat & FAQs's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does SB: Helpdesk, Live Chat & FAQs hold market share?
SB: Helpdesk, Live Chat & FAQs appears in 11 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does SB: Helpdesk, Live Chat & FAQs's Shopify market share update?
Share figures are recomputed weekly from the latest review data. SB: Helpdesk, Live Chat & FAQs is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
