Tawk.To Live Chat Shopify App – Benchmarks vs Category Leaders
(Updated October 2026) Compare tawk.to Live Chat head-to-head with the top apps in Chat on the Shopify App Store — current rank, 30-day average, best position over the period, and a long-term trajectory chart so you can see whether tawk.to Live Chat is closing the gap with leaders, holding steady, or losing ground. Monitor and chat with site visitors in real time..
Tawk.To Live Chat vs Top Apps in Chat on Shopify
Side-by-side comparison of tawk.to Live Chat against the top 4 apps in the Chat category — current rank, 30-day average, and best position over the period. Switch the Group Selector to benchmark in any other group tawk.to Live Chat ranks in; switch the page-level sub-tab for Market Share or Reviews columns instead.
| App | Rank | Average | Best |
|---|---|---|---|
 tawk.to Live ChatCURRENT APP | N/A | N/A | N/A |
 Chatty AI Chatbot & Live Chat | 1 | 2.2 | 1 |
 DS Instagram & Facebook Shop | 22 | 6.67 | 2 |
 Shopify Inbox | 31 | 2.9 | 1 |
 Moose WhatsApp Chat Button | 52 | 33.55 | 5 |
Key Insights:
- Direct competitors: Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop, Shopify Inbox.
Tawk.To Live Chat — Rankings Trend vs Leaders in Chat
Monthly rank trajectory for tawk.to Live Chat alongside the top 4 apps in the Chat category over the past year — see whether tawk.to Live Chat is closing the gap with the leaders, holding steady, or losing ground. Y-axis is reversed so rank #1 sits at the top.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | #2 | #11 | #1 | #1 | #1 | #21 |
| DS Instagram & Facebook Shop | #3 | #41 | #22 | #2 | #2 | #31 |
| Shopify Inbox | #1 | #21 | #31 | #3 | #3 | #41 |
| Moose WhatsApp Chat Button | #9 | #72 | #52 | #41 | #4 | #51 |
| tawk.to Live ChatCURRENT APP | #87 | — | — | — | — | — |
Key Insights:
- tawk.to Live Chat slipped from #67 to #87 in Chat over the charted period.
- Gap to Chatty AI Chatbot & Live Chat widened by 20 positions — leader is pulling away.
- Across the 5 apps plotted, 2 improved rank and 2 declined.
Tawk.To Live Chat — Head-to-Head vs Leaders in Chat
tawk.to Live Chat appears in the Chat category on the Shopify App Store — the comparison table above shows where it sits versus the leaders. Direct competitors on this view include Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop and Shopify Inbox.
Tawk.To Live Chat — Long-Term Ranking Trajectory vs Leaders in Chat
tawk.to Live Chat slipped from #67 to #87 in Chat over the charted period — losing ground against the leaders on this view. The gap to Chatty AI Chatbot & Live Chat (#2) has widened by 20 positions — Chatty AI Chatbot & Live Chat is pulling away. Across the 5 apps plotted, 2 improved their rank and 2 declined over the charted window.
tawk.to Live Chat's 20-position slide while Chatty AI Chatbot & Live Chat held or improved usually reflects competitors shipping faster than tawk.to Live Chat can respond — rank pressure against named rivals is a sharper signal than absolute rank movement alone.
Top Categories Tawk.To Live Chat Ranks In on Shopify
- CategorySupport — Ranks #9 in this Shopify category.
- Keywordlive chat — Currently #29 in this keyword — slipped 8 positions this month.
- Keywordshortcuts — Currently #30 in this keyword — slipped 4 positions this month.
- Keywordknowledge base — Currently #32 in this keyword — slipped 2 positions this month.
- Keywordtidio live chat — Currently #54 in this keyword — slipped 12 positions this month.
Tawk.To Live Chat on Shopify — Benchmarks FAQs
1. Which apps does tawk.to Live Chat compete with on Shopify?
tawk.to Live Chat's closest competitors in Chat on the Shopify App Store include Chatty AI Chatbot & Live Chat, DS Instagram & Facebook Shop, Shopify Inbox and Moose WhatsApp Chat Button. Use the App Selector on the comparison table above to swap competitors in or out, or the Group Selector to benchmark tawk.to Live Chat in a different category, keyword, or collection.
2. Is tawk.to Live Chat closing the gap on category leaders?
Not currently — over the charted period, tawk.to Live Chat's gap to Chatty AI Chatbot & Live Chat (#2) has widened by 20 positions in Chat. Cross-reference with the page-level Market Share sub-tab to see whether share is moving differently.
3. How does tawk.to Live Chat's benchmark comparison work on ShopDigest?
The comparison table loads tawk.to Live Chat alongside the top apps in its strongest Shopify category (Chat by default) and shows current rank, 30-day average rank, and best ranking over the period. Switch the Group Selector to compare in any other category, keyword, or collection tawk.to Live Chat appears in. Switch the page-level sub-tab to swap rank columns for market share % or cumulative review counts of the same comparison set.
4. Can I benchmark tawk.to Live Chat against apps in a different category?
Yes — use the Group Selector on the comparison table to pick any of the categories, keywords, or collections tawk.to Live Chat ranks in. Switching the group reloads both cards together with the new comparison set; switching the page-level sub-tab (Rankings / Market Share / Reviews) swaps the metric in lock-step across both cards.
