tawk.to Live Chat Shopify App
by tawk.totawk.to's messaging and CRM tool lets you track and chat with your customers instantly. Chat with website visitors as they browse live.
3.6
(139)
Baby Bloom, United States
The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
Install in your Shopify Store
tawk.to Live Chat Charts
Track tawk.to Live Chat's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of tawk.to Live Chat
Pros
Free and Feature-Rich: The app offers extensive functionality at no cost, including live chat, analytics, and customization options.
Seamless Integration: Users report easy installation and smooth compatibility with Shopify and other platforms.
Mobile Accessibility: The accompanying mobile app allows users to manage chats on the go.
Customization: Highly customizable widget with options for colors, avatars, and branding.
Cons
Persistent Widget Issues: Uninstalling the app often leaves residual code, causing widgets to remain visible.
Aggressive Branding: The app heavily promotes its own branding, distracting from user businesses.
Screenshots
About the App
Chat with website visitors as they browse live.
- Shopify order management.: Manage and oversee your Shopify orders right from your chats and tickets.
- Customized Greetings: Create custom greetings using triggers such as location and past visits.
- Efficient Communication: Give quick, correct replies using saved "shortcut" message templates.
- CRM Management: Handle endless clients and businesses in your CRM.
- 24x7 Support: Need help? Contact our support team at any time for immediate help.
Keywords
Key Features
- Monitor and chat with website visitors in real time.
- Manage Shopify orders directly from chat and ticket interfaces.
- Personalize greetings based on visitor location and past behavior.
Pricing
tawk.to Live Chat Pricing Plans
$0/month
Here's an overview of tawk.to Live Chat costs for each of the plan(s):
The app offers 1 free plan(s). The free plan(s) offered by tawk.to Live Chat: ().
The plan encompasses all the features provided by the app.
tawk.to Live Chat Price Summary
| Pricing summary | Free |
| Total Pricing Plan(s) | 1 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 0 |
| Free trial available | No |
tawk.to Live Chat Shopify App Discounts
If you are looking for discounts on tawk.to Live Chat app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with tawk.to to secure better deals on the tawk.to Live Chat app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about tawk.to Live Chat
“The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.”
“very good for what it does, you can use it to communicate with customers and can have other log ins for staff”
“Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++”
Trusted By
Trusted by the best Shopify stores
Baby Bloom
United States
hiierliving
Canada
Effortless Bridal
United States
Shop On In
United States
PremiumGaming
Sweden
Front Porch Candles
United States
Tiarawears
Nigeria
etzart
United States
tawk.to's messaging and CRM tool lets you track and chat with your customers instantly.
Understand better
Get important information by watching and chatting with your website visitors as it happens.
Boost sales
Welcome new and old visitors, assist them with difficulties, and communicate before they leave their carts.
Keep in touch
Stay in touch wherever you are and reply to your customers using your computer or phone.
Comparison
Top tawk.to Live Chat Alternatives Detailed Comparison
The table below highlights the crucial differences between tawk.to Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 3.6(55 reviews) | 4.8(783 reviews) | |
| Developed by | tawk.to | Dondy | |
| Launch Date | 11/16/2015 | 3/15/2023 | |
| Pricing | Free | Free, $6.99/month, $79.99/month, $159.99/month | |
| Objective | Chat with website visitors as they browse live. | Abandoned cart recovery, AI agent & automations on WhatsApp | |
| Categories | Chat | Abandoned cart, Chat | |
| Key Features & Highlights | |||
| Purpose | tawk.to's messaging and CRM tool lets you track and chat with your customers instantly. | Add a WhatsApp button to your shop and retrieve forgotten carts through WhatsApp to increase sales and enhance customer service. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 75.0% | 0.0% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 0 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | No | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 3.6 | 4.8 | |
| Total Reviews | 139 | 625 | |
| Launch Date | 11/16/2015 | 3/15/2023 | |
| SD Points | 110 | 356 | |
More Details About tawk.to Live Chat
Product Description
The tawk.to Live Chat app allows you to interact with visitors on your Shopify store and provide immediate customer support. The app encompass unlimited messaging, ticketing, agent seats, and is compatible with iOS, Android, Windows and Mac OSX. It also integrates with your Shopify store as a live chat app, CRM, and ticketing system.
AI Summary
The app is a live chat solution for Shopify stores, offering real-time customer communication, customizable widgets, and visitor behavior tracking. Its primary strengths include a robust free version with extensive features such as multi-agent support, mobile app integration, scheduling, and detailed analytics. The chat interface is highly customizable, allowing branding adjustments and automated messages. However, the app has notable limitations, including persistent technical issues such as residual code remaining after uninstallation, inconsistent notification alerts, and occasional glitches in widget functionality. Support responsiveness is mixed, with some users reporting delays or unaddressed bugs, while others praise quick assistance. The free plan includes prominent third-party branding, which some find intrusive, though paid options exist to remove it. Integration challenges arise with certain themes, and the interface can be clunky or unintuitive for some users. Despite these drawbacks, the app is widely regarded as a cost-effective and feature-rich solution for live chat needs.
Support
For any questions, concerns, or assistance with tawk.to Live Chat, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, tawk.to Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
tawk.to Live Chat Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that tawk.to Live Chat seamlessly integrates are given below:
Developer
Name: tawk.to
Website: /partners/tawk-to
Address: 187 E WARM SPRINGS RD STE B298, LAS VEGAS, NV, 89119-4112
Looking to install tawk.to Live Chat app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
tawk.to Live Chat Q&A
How does this app help improve customer support?
It enables real-time chat with website visitors, offering instant assistance, reducing response times, and resolving queries before they abandon their carts.
Can I manage Shopify orders within chats?
Yes, you can view and process Shopify orders directly from chat conversations, streamlining order management and improving customer service efficiency.
Is there a mobile app for this service?
Yes, it’s available on iOS, Android, Windows, and Mac, allowing you to respond to customers anytime, anywhere.
Does it support automated greeting messages?
Yes, you can set personalized greetings triggered by visitor location, past visits, or behavior to enhance engagement.
Can I save pre-written responses for faster replies?
Absolutely, canned message templates let you provide quick, consistent answers to common customer inquiries.
Is there a limit to how many agents can use it?
No, it offers unlimited agent seats, so your entire team can manage customer interactions seamlessly.
Does it integrate with other Shopify tools?
Yes, it works seamlessly with Shopify, combining live chat, CRM, and ticketing for a unified support system.
Is customer support available 24/7?
Yes, the app provides round-the-clock live assistance to help resolve any issues you encounter.
Customer Reviews
tawk.to Live Chat has an overall rating of 4.0 stars from a total of 139 reviews on the Shopify app store. Of these, 102 (73.4%) are positive, 3 (2.2%) are neutral, and 34 (24.5%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
The customer support provided by awk is top-notch, with our team appreciating the quick and helpful responses to their inquiries.
very good for what it does, you can use it to communicate with customers and can have other log ins for staff
Really appreciate of this awesame app being free +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
I have used this app so many times in the past and I have always liked it. Awesome app and I love all the cute chat box characters and icons.
Really good! Best live-chat app by far. Accurate information, you can track all the progress and information from visitors. +++++
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install tawk.to Live Chat on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
tawk.to Live Chat FAQ's
How do I install the tawk.to Live Chat Shopify app?
To install tawk.to Live Chat app on your Shopify store, click on the tawk.to Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install tawk.to Live Chat on your Shopify store, then contact us now.
What are the key features of tawk.to Live Chat?
The key features offered by tawk.to Live Chat to Shopify store owners are:
- ✅View and manage Shopify orders directly from chats and tickets.
- ✅Personalize greetings with triggers based on location, past visits, and more.
- ✅Provide fast, accurate responses with canned “shortcut” message templates.
- ✅Manage unlimited customers and organizations in your CRM.
- ✅Need help? Reach out to our support team 24x7 for live assistance.
Does tawk.to Live Chat integrate with other Shopify apps or tools?
Yes, tawk.to Live Chat seamlessly integrates with other Shopify apps or tools, such as Manage and oversee your Shopify orders right from your chats and tickets., Create custom greetings using triggers such as location and past visits., Give quick, correct replies using saved "shortcut" message templates..
Is there a free trial available for tawk.to Live Chat?
No, tawk.to Live Chat does not offer any free trial.
What are the pricing plans for tawk.to Live Chat?
The app offers 0 plans that are forever-free.
How does billing work for tawk.to Live Chat?
tawk.to Live Chat is completely free to install and use. Additional charges may or may not apply.
Can I cancel or upgrade my subscription plan at any time?
Yes, tawk.to Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does tawk.to Live Chat offer customer support? How can I get assistance?
Yes, tawk.to Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, tawk.to Live Chat offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is tawk.to Live Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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