Support Shopify Apps – Market Share Breakdown
(Updated October 2026) See which support Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Support Shopify Apps — Full Market Share Table
All tracked support Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Login as Customer: Support | 33.16% | 6.61 | Climbing |
| 2 |  Chatty AI Chatbot & Live Chat | 28.14% | 28.14 | Climbing |
| 3 |  SS: AI Chatbot & Live Chat | 15.63% | 1.03 | Climbing |
| 4 |  Gorgias: AI, Helpdesk & Chat | 6.63% | 9.74 | Declining |
| 5 |  Trusted Help Center & FAQ | 4.26% | 8.13 | Declining |
| 6 |  Tidio: AI Chatbot & Live Chat | 3.96% | 6.55 | Declining |
| 7 |  Rosie: AI Phone Support Agent | 3.79% | 0.25 | Climbing |
| 8 |  Zipchat AI Chatbot & Live Chat | 1.54% | 0.30 | Climbing |
| 9 |  Ringly ‑ AI Phone Support | 0.71% | 0.62 | Declining |
| 10 |  Wizybot AI CRM & Chatbot | 0.71% | 0.71 | Climbing |
Showing 1-10 out of 29
Key Insights:
- Login as Customer: Support holds 33.2% share of support app installs — 5.0pp ahead of Chatty AI Chatbot & Live Chat (28.1%).
- Top 3 apps (Login as Customer: Support, Chatty AI Chatbot & Live Chat, SS: AI Chatbot & Live Chat) account for 76.9% of all support install share — a competitive market.
- Chatty AI Chatbot & Live Chat is gaining share fastest this month (+28.14pp) — the largest single gainer among the top support apps by share.
- Gorgias: AI, Helpdesk & Chat is losing share fastest (-9.74pp) — could indicate a churning user base or a stronger challenger gaining ground.
Support Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 support Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| SS: AI Chatbot & Live Chat | — | — | 6.1% | 31.3%25.13 | 19.0%12.25 | 31.4%12.44 |
| Login as Customer: Support | 3.3%0.72 | 19.8%16.45 | 11.6%8.22 | 6.3%5.31 | 14.1%7.86 | 20.2%6.07 |
| Chatty AI Chatbot & Live Chat | 1.8% | 4.0%2.14 | 1.9%2.03 | 1.9% | 1.9% | 12.9%10.97 |
| Trusted Help Center & FAQ | 4.2%6.42 | 10.4%6.15 | 38.5%28.16 | 14.6%23.95 | 34.6%19.97 | 11.0%23.55 |
| Gorgias: AI, Helpdesk & Chat | 3.4%3.7 | 6.4%3.05 | 11.7%5.31 | 19.3%7.53 | 12.3%7 | 10.5%1.73 |
Key Insights:
- SS: AI Chatbot & Live Chat's share expanded from 6.1% → 31.4% over the charted period.
- Of the top 5 tracked support apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Support Shopify Apps by Country
Per-country market share rankings for support Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | |  | | |
| 3 | | |  |  | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Login as Customer: Support leads support apps in 2 of 4 tracked markets (United States, United Kingdom).
- Login as Customer: Support leads worldwide, but 2 of 4 tracked markets crown a different leader — Chatty AI Chatbot & Live Chat in India, Chatty AI Chatbot & Live Chat in China.
⚠️ Data issue or feedback?
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Top 5 Apps in Support
- SS: AI Chatbot & Live Chat — Leads support apps with 31.5% install share, rated 5.0★ — gaining share this month.
- Login as Customer: Support — Holds 20.2% of support app install share, rated 4.3★ — losing share this month.
- Trusted Help Center & FAQ — Holds 11.0% of support app install share, rated 5.0★ — gaining share this month.
- Rosie: AI Phone Support Agent — Holds 4.2% of support app install share, rated 5.0★ — gaining share this month.
- Wizybot AI CRM & Chatbot — Holds 2.4% of support app install share, rated 4.6★ — gaining share this month.
Support Shopify Apps — Frequently Asked Questions
1. Which support app has the highest market share on Shopify?
Login as Customer: Support currently holds the highest market share for support apps at 33.2%, but the category is competitive — Chatty AI Chatbot & Live Chat is close behind at 28.1%. The right choice depends on your specific store needs.
2. How is market share calculated for support Shopify apps?
For support (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which support apps are gaining market share on Shopify?
Chatty AI Chatbot & Live Chat is gaining support app market share fastest this month, up +28.14pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which support apps are losing market share on Shopify?
Gorgias: AI, Helpdesk & Chat has lost the most market share this month among support apps (-9.74pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most support Shopify app installs?
United States drives the largest share of support app installs at 44.2%, followed by United Kingdom at 13.6% and Pakistan at 10.6%. Use the country picker on the third card to compare market leaders by country.
6. How many support apps does ShopDigest track on Shopify?
ShopDigest tracks 96 support apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
