Support Ticket Shopify Apps – Rankings & Position History
(Updated September 2026) Track how support ticket Shopify apps rank on the Shopify App Store over time. This keyword page shows the full rankings table for tracked support ticket apps as of today, plus monthly position trends so you can see who's climbing and who's slipping.
Support Ticket Shopify Apps — Full Rankings Table
All tracked support ticket Shopify apps ranked by current App Store position, with rank change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by date range, sortable by rank or rank change.
| App | Rank | Status |
|---|---|---|
 Richpanel: AI Customer Support | 1 | Leader |
 Ticketline: Support Tickets | 2 | Stable |
 StoreFAQ: Product FAQ Chatbot | 3 | Stable |
 Essent Estimated Delivery Date | 4 | Stable |
 Estimated Delivery Date ‑ ETA | 5 | Newly Added |
 Cartsaver COD & OTP | 6 1 | Declining |
 ARCS Support Ticketing System | 7 3 | Climbing |
 BetterDocs FAQ Knowledge Base | 8 | Newly Added |
 OrdKit Order Editing | 9 35 | Climbing |
 AskTimmy AI Chat Bot AI Search | 10 4 | Declining |
Showing 1-10 out of 96
Key Insights:
- Ticketline: Support Tickets ranks #1 for support ticket Shopify apps — 1 position ahead of StoreFAQ: Product FAQ Chatbot at #2.
- Among the top 10 tracked support ticket apps, 4 climbed and 2 declined in rank over the past 30 days — a mixed top tier.
- Trackr: Order Tracking UpSell is the biggest climber, gaining 5 positions this month to reach #7.
- AskTimmy AI Chat Bot AI Search dropped 3 positions this month to #10 — the largest single decliner in the top 10 support ticket apps.
Support Ticket Shopify Apps — Ranking Position Over Time
Monthly ranking trajectory for the top 5 support ticket Shopify apps over the past year — pick any apps, change date range, or switch to Ranking Changes to see per-interval movement.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Ticketline: Support Tickets | #113 | #29 | #2 | #2 | #11 | #1 |
| StoreFAQ: Product FAQ Chatbot | #82 | #44 | #31 | #3 | #21 | #2 |
| Essent Estimated Delivery Date | #1 | #32 | #41 | #4 | #4 | #31 |
 AE: Order Editing & Upsell | #104 | #82 | #91 | #156 | #312 | #41 |
 Tidio: AI Chatbot & Live Chat | — | — | — | — | #6 | #51 |
Key Insights:
- Ticketline: Support Tickets's ranking improved from #8 to #1 over the charted period.
- 4 of 5 top support ticket apps improved their position; 1 declined — a mixed picture.
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Top Support Ticket Shopify Apps by Current Ranking
Ticketline: Support Tickets holds the #1 position for support ticket Shopify apps. StoreFAQ: Product FAQ Chatbot sits at #2 and Essent Estimated Delivery Date at #3, rounding out the top tier. Trackr: Order Tracking UpSell is the standout mover this month, climbing 5 positions to #7 — a momentum signal worth tracking.
4 climbed and 2 declined among the top 10 support ticket apps this month — the top of the table is broadly held while lower positions are contested, so for merchants comparing options, the relevant peer set depends on how close any given app is to today's #1.
Long-Term Ranking Trends Across Support Ticket Shopify Apps
Ticketline: Support Tickets climbed from #8 to #1 over the charted period — a 7-position gain among support ticket apps. Across the top 5 plotted support ticket apps, 4 improved their position while 1 declined — a category in upward motion.
With 5 of 5 plotted apps moving in the charted window, the support ticket category's competitive order is still being decided — recent trajectory is a sharper signal than current position alone.
Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Holds the #1 support ticket ranking on the Shopify App Store, rated 5.0★.
- StoreFAQ: Product FAQ Chatbot — Ranks #2 for support ticket on the Shopify App Store, rated 4.9★.
- Essent Estimated Delivery Date — Ranks #3 for support ticket on the Shopify App Store, rated 5.0★.
- AE: Order Editing & Upsell — Climbed 4 positions this month to #4 for support ticket, rated 5.0★.
- Tidio: AI Chatbot & Live Chat — Ranks #5 for support ticket on the Shopify App Store, rated 4.8★.
Support Ticket Shopify Apps — Frequently Asked Questions
1. Which support ticket app ranks #1 on Shopify?
Ticketline: Support Tickets currently ranks #1 for support ticket apps on the Shopify App Store and holds 0.5% market share (-0.06pp vs 30 days ago). Rankings refresh weekly — see the trend chart above for how this position has changed over time.
2. How are support ticket Shopify apps ranked?
Rankings on this page reflect each app's position in Shopify's keyword search results for "support ticket", which Shopify computes from a mix of merchant install volume, review velocity, and recency. Apps beyond position #22 receive zero traffic in our market share calculation since merchants rarely scroll that far.
3. Which support ticket apps are climbing the rankings on Shopify?
Trackr: Order Tracking UpSell has shown the strongest ranking momentum among support ticket apps, climbing 5 positions to #7 over the past 30 days. Sort the rankings table by Rank Change (Low to High) to surface the full set of recent gainers.
4. How often do support ticket app rankings change on Shopify?
Support Ticket rankings show a mixed pattern — some leaders hold steady while challengers in positions #2–#10 reshuffle. Use the date range filter to compare any two snapshots.
5. Which support ticket apps lost rank positions recently?
AskTimmy AI Chat Bot AI Search dropped the most among the top 10 tracked support ticket apps, slipping 3 positions to #10 over the past 30 days. Switch the table sub-tab to "Ranking Changes" to see all decliners ordered by movement size.
6. How many support ticket apps does ShopDigest track on Shopify?
ShopDigest tracks 96 support ticket apps on the Shopify App Store. The full list is paginated in the table above — adjust the date range and sort order to drill into any window.
7. Why don't apps ranked beyond #22 show market share for support ticket?
For keyword pages, market share is rank-weighted: position #1 carries roughly 40× the weight of position #22, and apps beyond #22 receive zero weight. This reflects Shopify search behaviour — merchants almost never scroll past the top of the results, so positions further down don't translate to installs.
