Support Ticket Shopify Apps – Market Share Breakdown
(Updated September 2026) See which support ticket Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Support Ticket Shopify Apps — Full Market Share Table
All tracked support ticket Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Essent Estimated Delivery Date | 69.47% | 11.59 | Declining |
| 2 |  Estimated Delivery Date ‑ ETA | 15.62% | 15.62 | Climbing |
| 3 |  StoreFAQ: Product FAQ Chatbot | 7.65% | 1.52 | Declining |
| 4 |  Richpanel: AI Customer Support | 5.83% | 0.52 | Declining |
| 5 |  Ticketline: Support Tickets | 0.40% | 0.04 | Declining |
| 6 |  AE: Order Editing & Upsell | 0.23% | 0.66 | Declining |
| 7 |  AfterShip Order Tracking | 0.20% | 0.20 | Climbing |
| 8 |  BetterDocs FAQ Knowledge Base | 0.17% | 0.17 | Climbing |
| 9 |  CP: Order Editing & Upsells | 0.13% | 0.02 | Declining |
| 10 |  Skio, a Recharge Company | 0.10% | 0.69 | Declining |
Showing 1-10 out of 29
Key Insights:
- Essent Estimated Delivery Date holds 69.5% share of support ticket app installs — 53.8pp ahead of Estimated Delivery Date ‑ ETA (15.6%).
- Top 3 apps (Essent Estimated Delivery Date, Estimated Delivery Date ‑ ETA, StoreFAQ: Product FAQ Chatbot) account for 92.7% of all support ticket install share — a fragmented market.
- Estimated Delivery Date ‑ ETA is gaining share fastest this month (+15.62pp) — the largest single gainer among the top support ticket apps by share.
- Essent Estimated Delivery Date is losing share fastest (-11.59pp) — could indicate a churning user base or a stronger challenger gaining ground.
Support Ticket Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 support ticket Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Essent Estimated Delivery Date | 93.4%0.77 | 90.7%2.65 | 81.2%9.57 | 69.5%11.67 | 58.3%11.24 | 70.5%12.28 |
 Tidio: AI Chatbot & Live Chat | — | — | — | — | 10.3% | 13.4%3.01 |
| StoreFAQ: Product FAQ Chatbot | 0.1%0.23 | 3.1%2.97 | 9.0%5.85 | 7.7%1.26 | 12.0%4.34 | 8.7%3.36 |
| AE: Order Editing & Upsell | 0.1%0.47 | 0.7%0.6 | 0.9%0.25 | 0.2%0.68 | 16.6%16.38 | 6.3%10.3 |
| Ticketline: Support Tickets | — | 0.3% | 0.4%0.19 | 0.4%0.04 | 0.7%0.33 | 0.5%0.22 |
Key Insights:
- Essent Estimated Delivery Date's share expanded from 0.8% → 70.5% over the charted period.
- Of the top 5 tracked support ticket apps, 3 grew share and 2 lost share — leader is widening the gap.
Top Support Ticket Shopify Apps by Country
Per-country market share rankings for support ticket Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Essent Estimated Delivery Date leads support ticket apps in all 4 tracked markets — United States, India, China, United Kingdom.
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Top 5 Apps in Support Ticket
- Ticketline: Support Tickets — Leads support ticket apps with 0.5% install share, rated 5.0★ — losing share this month.
- StoreFAQ: Product FAQ Chatbot — Holds 8.7% of support ticket app install share, rated 4.9★ — losing share this month.
- Essent Estimated Delivery Date — Holds 70.5% of support ticket app install share, rated 5.0★ — losing share this month.
- AE: Order Editing & Upsell — Holds 6.3% of support ticket app install share, rated 5.0★ — gaining share this month.
- Tidio: AI Chatbot & Live Chat — Holds 13.4% of support ticket app install share, rated 4.8★ — gaining share this month.
Support Ticket Shopify Apps — Frequently Asked Questions
1. Which support ticket app has the highest market share on Shopify?
Essent Estimated Delivery Date ranks #1 by share among support ticket apps at 69.5%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for support ticket Shopify apps?
For support ticket (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which support ticket apps are gaining market share on Shopify?
Estimated Delivery Date ‑ ETA is gaining support ticket app market share fastest this month, up +15.62pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which support ticket apps are losing market share on Shopify?
Essent Estimated Delivery Date has lost the most market share this month among support ticket apps (-11.59pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most support ticket Shopify app installs?
United States drives the largest share of support ticket app installs at 26.4%, followed by India at 10.1% and United Kingdom at 7.3%. Use the country picker on the third card to compare market leaders by country.
6. How many support ticket apps does ShopDigest track on Shopify?
ShopDigest tracks 96 support ticket apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share support ticket app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under support ticket (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For support ticket, Essent Estimated Delivery Date leads on share; see the rankings tab for who currently holds #1 position.
