AE: Order Editing & Upsell Shopify App
by Account EditorLet customers edit orders & addresses after checkout. Cut support tickets and cancellations. Let shoppers edit orders, edit address, cancel order, & upsell
5.0
(205)
Fat Lab, Australia
Minimises my customer service emails with order editing and address edits. Their customer service is amazing! Super quick replies and always helps with edits and requests I have
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AE: Order Editing & Upsell Charts
Track AE: Order Editing & Upsell's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of AE: Order Editing & Upsell
Pros
Efficient Customer Support: Responsive, knowledgeable, and helpful support team frequently praised for quick issue resolution.
Streamlined Order Management: Enables customers to edit orders post-purchase, reducing support tickets and manual workload.
User-Friendly Interface: Clean, intuitive design makes navigation and setup easy for both merchants and customers.
Integration with Shopify: Seamless compatibility and smooth onboarding process enhance usability.
Cons
Limited Customization for Advanced Needs: A few users noted the app could offer more advanced customization options.
Screenshots
About the App
Let shoppers edit orders, edit address, cancel order, & upsell
- Edit order: Edit address, items, variants, quantity, shipping, swap/add products
- Google address validation, auto tax, shipping & discount recalculation on edits
- Cancel, return or exchange: retention, restocking fees, store credit & refunds
- Post-purchase upsell & cross-sell on order status page, thank-you page & emails
- Editing windows, Shopify Flow, 3PL/ERP/OMS integration, support tickets & alerts
Keywords
Key Features
- Allow customers to edit shipping addresses, quantities, or correct order mistakes instantly.
- Validate addresses automatically to prevent delivery errors.
- Send real-time email notifications for order edits to customers and staff.
Pricing
AE: Order Editing & Upsell Pricing Plans
0-1200 orders
$39/month
Access to every feature
Unlimited order edits
Edit shipping address
Discount recalculation
One Click Upsell
1201-5000 orders
$99/month
Access to every feature
Unlimited order edits
Edit shipping address
Discount recalculation
One Click Upsell
5001-10000 orders
$179/month
Access to every feature
Unlimited order edits
Edit shipping address
Discount recalculation
One Click Upsell
10001-20000 orders
$249/month
Access to every feature
Unlimited order edits
Edit shipping address
Discount recalculation
One Click Upsell
Not sure which plan to pick? Discuss 0-1200 orders or 1201-5000 orders plans with us, learn about custom pricing, or get a demo.
Here's an overview of AE: Order Editing & Upsell costs for each of the plan(s):
The app offers 4 paid plan(s). The paid plan(s) offered by AE: Order Editing & Upsell: (0-1200 orders, 1201-5000 orders, 5001-10000 orders, 10001-20000 orders).
The details of the plan(s) are outlined below:
0-1200 orders: The 0-1200 orders plan costs $39 and comes with a 14-day free trial period. The plan offers a host of features, including Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Email + Chat Support, 14 days trial applicable on first plan.
1201-5000 orders: The 1201-5000 orders plan costs $99 and comes with a 14-day free trial period. The plan offers a host of features, including Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Support Priority (24hr response), 14 days trial applicable on first plan.
5001-10000 orders: The 5001-10000 orders plan costs $179 and comes with a 14-day free trial period. The plan offers a host of features, including Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Support Priority + Slack channel, 14 days trial applicable on first plan.
10001-20000 orders: The 10001-20000 orders plan costs $249 and comes with a 14-day free trial period. The plan offers a host of features, including Access to every feature, Unlimited order edits, Edit shipping address, Discount recalculation, One Click Upsell, Address Validations and Suggestions, Support Priority + Slack channel, 14 days trial applicable on first plan.
AE: Order Editing & Upsell Price Summary
| Pricing summary | From $39/month. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of Paid Plan(s) | $39, $99, $179, $249 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding AE: Order Editing & Upsell app pricing plans, see the official website.
AE: Order Editing & Upsell Shopify App Discounts
If you are looking for discounts on AE: Order Editing & Upsell app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Account Editor to secure better deals on the AE: Order Editing & Upsell app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about AE: Order Editing & Upsell
“Minimises my customer service emails with order editing and address edits. Their customer service is amazing! Super quick replies and always helps with edits and requests I have”
“I was having some problems with setup and Eric from customer service helped me get sorted. A+”
“Tom was great to work with - got work done quickly and it looks better than I ever imagined. ”
Trusted By
Trusted by the best Shopify stores
Fat Lab
Australia
Endurance Edge
Australia
Plum Bottom Gallery
United States
Prairie Wear
Canada
Floratuin
Netherlands
First Source Wireless
United States
SIMPLE RESET
United States
lohause
Portugal
Comparison
Top AE: Order Editing & Upsell Alternatives Detailed Comparison
The table below highlights the crucial differences between AE: Order Editing & Upsell and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 5.0(250 reviews) | 5.0(300 reviews) | |
| Developed by | Account Editor | Order Editing | |
| Launch Date | 1/2/2025 | 5/1/2023 | |
| Pricing | $39/month, $99/month, $179/month, $249/month | $99/month, $199/month, $399/month, $599/month | |
| Objective | Let shoppers edit orders, edit address, cancel order, & upsell | Let shoppers edit address, edit orders, cancel order, & upsell | |
| Categories | Order editing, Upsell and cross-sell | Order editing, Upsell and cross-sell | |
| Key Features & Highlights | |||
| Purpose | Let customers edit orders & addresses after checkout. Cut support tickets and cancellations. | Self-service alterations can reduce expenses, improve customer experience, and raise the average order value. | |
| Features List |
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| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 100.0% | 99.4% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Not available | Not available | |
| Free Trial | Yes, for 14 day(s) | Yes, for 7 day(s) | |
| Technical Information | |||
| Rating | 5.0 | 5.0 | |
| Total Reviews | 205 | 241 | |
| Launch Date | 1/2/2025 | 5/1/2023 | |
| SD Points | 299 | 121 | |
More Details About AE: Order Editing & Upsell
Product Description
Self-serve order editing app for Shopify stores. Customers can edit orders after checkout, edit addresses, swap products, change variants, apply discounts, and cancel orders with smart retention rules. Draft orders for B2B, branded tax invoices, and store credit refunds. Plus returns, exchanges, and support tickets. Address edits auto-recalculate shipping, discounts, and tax. Reduce support tickets, RTO and raise AOV with post-purchase upsell, Shopify Flow automation, and 3PL integration.
AI Summary
The app is a Shopify order management solution designed to streamline post-purchase workflows by enabling customers to edit their own orders, including adjustments to size, color, quantity, or shipping details. Key features include self-service order modifications, smart cancellation settings, and upsell capabilities, all of which reduce manual support tasks and improve customer satisfaction. The app integrates seamlessly with Shopify, offering a clean, intuitive interface that is easy for both merchants and customers to navigate. Setup is straightforward, with responsive support available for onboarding and troubleshooting. Strengths include significant time savings for customer service teams, increased order accuracy, and enhanced flexibility for customers. Some reviews highlight the app’s customizable settings and mobile-friendly design as notable advantages. A potential limitation is the need for initial configuration, though support is noted for being prompt and helpful in resolving setup challenges. The app is particularly effective for stores looking to reduce support ticket volume and empower customers with self-service options.
Support
For any questions, concerns, or assistance with AE: Order Editing & Upsell, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, AE: Order Editing & Upsell offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Language Support
Details of the AE: Order Editing & Upsell app are available in various languages on the Shopify app store, including French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, German, and Japanese.
AE: Order Editing & Upsell Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English, French, Dutch, Spanish, Portuguese (Portugal), Italian, Swedish, German, and Japanese |
Integration
The list of top Shopify apps or features or software tools that AE: Order Editing & Upsell seamlessly integrates are given below:
Developer
Name: Account Editor
Website: /partners/account-editor
Address: 131 Continental Dr, Suite 305, Newark, DE, 19713
Looking to install AE: Order Editing & Upsell app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
AE: Order Editing & Upsell Q&A
Can customers edit orders after purchase?
Yes, customers can self-serve edits like updating addresses, quantities, or correcting mistakes without contacting support, reducing delays and improving satisfaction.
Does the app help avoid shipping errors?
Built-in address validation ensures accurate delivery details, minimizing failed shipments and saving merchants time resolving logistics issues.
How does it reduce customer support workload?
Automated self-service edits and notifications eliminate manual order-update requests, freeing support teams to focus on complex inquiries.
Can I offer post-purchase upsells?
Yes, dynamic rules enable tailored product recommendations or add-ons during edits, boosting average order value effortlessly.
Are order changes tracked automatically?
Real-time email alerts notify customers and staff about edits, ensuring transparency and reducing miscommunication risks.
Is there a fee for unlimited order edits?
No—the free plan includes unlimited edits, smart cancellations, and upsell features without hidden costs or revenue limits.
Does it integrate with Shopify workflows?
Yes, it connects with Shopify Flow to automate actions like inventory updates or tagging after edits.
Can customers cancel orders themselves?
Yes, shoppers can cancel with optional restocking fees, while merchants retain control over eligibility windows.
Customer Reviews
AE: Order Editing & Upsell has an overall rating of 5.0 stars from a total of 205 reviews on the Shopify app store. Of these, 205 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Minimises my customer service emails with order editing and address edits. Their customer service is amazing! Super quick replies and always helps with edits and requests I have
I was having some problems with setup and Eric from customer service helped me get sorted. A+
Tom was great to work with - got work done quickly and it looks better than I ever imagined.
Great customer service, Eric is awesome to work with!
The app has lots of great features, i did ask the support to help me with the multi-language invoices and they made this feature within a week. The support is great and they surely want to help people with their problems.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install AE: Order Editing & Upsell on your Shopify store
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Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
AE: Order Editing & Upsell FAQ's
How do I install the AE: Order Editing & Upsell Shopify app?
To install AE: Order Editing & Upsell app on your Shopify store, click on the AE: Order Editing & Upsell installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install AE: Order Editing & Upsell on your Shopify store, then contact us now.
What are the key features of AE: Order Editing & Upsell?
The key features offered by AE: Order Editing & Upsell to Shopify store owners are:
- ✅Edit order: Edit address, items, variants, quantity, shipping, swap/add products
- ✅Google address validation, auto tax, shipping & discount recalculation on edits
- ✅Cancel, return or exchange: retention, restocking fees, store credit & refunds
- ✅Post-purchase upsell & cross-sell on order status page, thank-you page & emails
- ✅Editing windows, Shopify Flow, 3PL/ERP/OMS integration, support tickets & alerts
Does AE: Order Editing & Upsell integrate with other Shopify apps or tools?
AE: Order Editing & Upsell has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for AE: Order Editing & Upsell?
Yes, AE: Order Editing & Upsell offers 14 days free trial on all its paid plans.
What are the pricing plans for AE: Order Editing & Upsell?
The app offers 4 paid plans, which cost $39/month, $99/month, $179/month, $249/month. The paid plans also come with a 14-day free trial period.
How does billing work for AE: Order Editing & Upsell?
AE: Order Editing & Upsell uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, AE: Order Editing & Upsell allows its subscribers to cancel or upgrade their subscription plan at any time.
Does AE: Order Editing & Upsell offer customer support? How can I get assistance?
Yes, AE: Order Editing & Upsell offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, AE: Order Editing & Upsell offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is AE: Order Editing & Upsell compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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