(Updated October 2026) Track the top send transcript Shopify apps with live rankings, market share, geography, and review data — updated weekly from the Shopify App Store. This keyword page shows where each app stands today and how its position has shifted over time.
Top 10 send transcript Shopify apps ranked by current App Store position, with market share and review counts. Updated weekly.
| App | Rank | Market Share | Reviews |
|---|---|---|---|
1 1 | 56.38% 19.44 | 234 13 | |
2 1 | 17.81% 20.57 | 481 3 | |
3 1 | 0.00% | 0 0 | |
4 1 | 7.80% 1.73 | 143 13 | |
5 2 | 14.57% 8.10 | 1,351 12 | |
6 3 | 1.62% 7.50 | 285 4 | |
7 3 | 0.27% 0.21 | 25 2 | |
8 1 | 0.40% 0.06 | 119 2 | |
9 1 | 0.78% 0.87 | 92 2 | |
10 4 | 0.08% 0.48 | 139 0 |
Key Insights:
Monthly ranking and market share trends for the top 5 send transcript Shopify apps over the past year — see how each app's App Store position and market share have shifted month by month.
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
#2 | #11 | #1 | #21 | #2 | #11 | |
#4 | #31 | #63 | #15 | #1 | #21 | |
#7 | #7 | #81 | #44 | #31 | #3 | |
#6 | #6 | #51 | #5 | #5 | #41 | |
#1 | #21 | #31 | #63 | #6 | #51 |
Key Insights:
Top 5 countries driving installs for send transcript Shopify apps, with current market share and 30-day change versus the previous month.
| Country | Market Share | Change |
|---|---|---|
35.9% | 0.26 | |
10.6% | 0.88 | |
10.6% | 0.47 | |
6.0% | 0.07 | |
4.3% | 0.05 |
Key Insights:
Race-style view of how the top 4 send transcript Shopify apps reached 1,000 reviews — months since launch on the X-axis, cumulative review count on the Y-axis.
| App | Months to Reach 1,000 Reviews | Current Review Count |
|---|---|---|
130 | 1,347 | |
Not yet reached | 484 | |
Not yet reached | 233 | |
Not yet reached | 141 |
Key Insights:
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Commslayer: AI Helpdesk & Chat dominates send transcript with 56.4% market share — a clear category leader Shopify merchants gravitate to first, 38.6pp ahead of Moose AI Chatbot & Live Chat (17.8%). CA: WhatsApp Chat Order Button sits at #3 with 0 share, rounding out the top tier. Together, the top 3 apps absorb 74.2% of all send transcript installs — a highly concentrated landscape with limited room for new entrants. Shoply AI Search & AI Chatbot is the standout mover this month, climbing 3 positions — a momentum signal worth tracking.
Commslayer: AI Helpdesk & Chat still holds 56.4% share of send transcript apps, but rankings have moved this month — Shoply AI Search & AI Chatbot climbed 3 positions to #7, the strongest mover in the category. Sustained rank gains of this size usually indicate active product development, so the climbers are worth comparing on feature roadmap and support quality.
Commslayer: AI Helpdesk & Chat climbed from #2 (May 2026) to #1 (Oct 2026) — a 1-position gain among send transcript apps over the charted window. Across the top 5 plotted send transcript apps, 4 improved their ranking while 1 declined — the category is moving upward overall. Commslayer: AI Helpdesk & Chat's share expanded +36.5pp from 19.9% (May 2026) to 56.4% (Oct 2026) — a sustained widening of the gap against other send transcript apps over this window.
5 of 5 plotted send transcript apps moved positions in this window — recent trajectory beats current rank as a signal when a category is reshuffling this actively.
Tidio: AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews, reaching the milestone in 130 months since launch. The remaining 3 send transcript apps tracked here are still building toward 1,000 — current cumulative review counts give the clearest picture of where each one stands today.
3 apps on this chart haven't yet crossed 1,000 reviews: Moose AI Chatbot & Live Chat at 484, Commslayer: AI Helpdesk & Chat at 233, Verifast AI Chatbot + AI Chat at 141 cumulative reviews. Moose AI Chatbot & Live Chat is closest to the milestone — its current count puts it roughly 48% of the way to 1,000.
Tidio: AI Chatbot & Live Chat is the only app in this set to have crossed 1,000 reviews so far — a useful signal for merchants that one app has already proved sustained adoption while the others remain in the "promising but unproven" tier of the send transcript category.
Commslayer: AI Helpdesk & Chat is the leading send transcript app on Shopify, holding 56.4% of category market share with 234 reviews — a clear default for most merchants.
Commslayer: AI Helpdesk & Chat holds the highest market share among send transcript apps at 56.4% (+19.44pp vs 30 days ago). Market share here is estimated from each app's recent review velocity, with rank-weighted adjustment because positions in keyword search drive most installs.
ShopDigest tracks 96 send transcript apps on the Shopify App Store. Rankings, market share, geography, and review data refresh weekly.
Shoply AI Search & AI Chatbot has shown the strongest ranking momentum, climbing 3 positions over the past 30 days. Use the Rankings tab to see full month-over-month trajectories.
United States has the highest concentration of send transcript app installs at 35.9%, followed by United Kingdom at 10.6%. The Geography tab shows the full country-by-country breakdown.
For keyword pages, market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. This reflects the reality that Shopify keyword search traffic concentrates heavily at the top of results.
Tidio: AI Chatbot & Live Chat hit 1,000 reviews in 130 months since launch — the fastest review ramp among tracked send transcript Shopify apps. See the Review Champions chart above for the full race.
Rankings and trends across every Shopify app, category, and keyword.