Quick Replies Shopify Apps – Market Share Breakdown
(Updated September 2026) See which quick replies Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Quick Replies Shopify Apps — Full Market Share Table
All tracked quick replies Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Shopify Inbox | 38.50% | 14.55 | Declining |
| 2 |  Chatty AI Chatbot & Live Chat | 37.05% | 0.21 | Climbing |
| 3 |  ∞ Facebook & Instagram Shop AI | 19.09% | 13.52 | Climbing |
| 4 |  Commslayer: AI Helpdesk & Chat | 3.07% | 0.40 | Climbing |
| 5 |  KwikEngage: Whatsapp Marketing | 0.64% | 0.49 | Climbing |
| 6 |  Zipchat AI Chatbot & Live Chat | 0.58% | 0.52 | Climbing |
| 7 |  Tidio: AI Chatbot & Live Chat | 0.26% | 0.39 | Declining |
| 8 |  Gorgias: AI, Helpdesk & Chat | 0.22% | 0.10 | Climbing |
| 9 |  Algoshop AI Chatbot &Live Chat | 0.17% | 0.14 | Climbing |
| 10 |  Zoko: WhatsApp for D2C Brands | 0.10% | 0.03 | Climbing |
Showing 1-10 out of 24
Key Insights:
- Shopify Inbox holds 38.5% share of quick replies app installs — 1.4pp ahead of Chatty AI Chatbot & Live Chat (37.1%).
- Top 3 apps (Shopify Inbox, Chatty AI Chatbot & Live Chat, ∞ Facebook & Instagram Shop AI) account for 94.6% of all quick replies install share — a competitive market.
- ∞ Facebook & Instagram Shop AI is gaining share fastest this month (+13.52pp) — the largest single gainer among the top quick replies apps by share.
- Shopify Inbox is losing share fastest (-14.55pp) — could indicate a churning user base or a stronger challenger gaining ground.
Quick Replies Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 quick replies Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | 14.2% | 36.9%22.71 | 37.5%0.53 | 37.2%0.29 | 37.5%0.34 |
| Shopify Inbox | — | 73.3% | 53.0%20.38 | 38.1%14.84 | 36.8%1.35 | 35.5%1.23 |
| ∞ Facebook & Instagram Shop AI | — | 6.6% | 5.5%1.09 | 19.0%13.51 | 21.4%2.38 | 22.5%1.11 |
 Moose AI Chatbot & Live Chat | — | 0.1% | 0.1%0.01 | 0.1% | 1.4%1.38 | 1.5%0.09 |
| Commslayer: AI Helpdesk & Chat | — | 0.6% | 2.7%2.08 | 3.1%0.39 | 1.4%1.72 | 0.9%0.5 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 14.2% → 37.5% over the charted period.
- Of the top 5 tracked quick replies apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Quick Replies Shopify Apps by Country
Per-country market share rankings for quick replies Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | |||||
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Shopify Inbox leads quick replies apps in all 4 tracked markets — United States, India, China, United Kingdom.
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Top 5 Apps in Quick Replies
- Chatty AI Chatbot & Live Chat — Leads quick replies apps with 37.5% install share, rated 4.9★ — losing share this month.
- ∞ Facebook & Instagram Shop AI — Holds 22.5% of quick replies app install share, rated 4.9★ — gaining share this month.
- Shopify Inbox — Holds 35.5% of quick replies app install share, rated 4.6★ — losing share this month.
- Dondy: WhatsApp Marketing+Chat — Holds 0 of quick replies app install share, rated 4.8★.
- Moose AI Chatbot & Live Chat — Holds 1.5% of quick replies app install share, rated 5.0★ — gaining share this month.
Quick Replies Shopify Apps — Frequently Asked Questions
1. Which quick replies app has the highest market share on Shopify?
Shopify Inbox currently holds the highest market share for quick replies apps at 38.5%, but the category is competitive — Chatty AI Chatbot & Live Chat is close behind at 37.1%. The right choice depends on your specific store needs.
2. How is market share calculated for quick replies Shopify apps?
For quick replies (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which quick replies apps are gaining market share on Shopify?
∞ Facebook & Instagram Shop AI is gaining quick replies app market share fastest this month, up +13.52pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which quick replies apps are losing market share on Shopify?
Shopify Inbox has lost the most market share this month among quick replies apps (-14.55pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most quick replies Shopify app installs?
United States drives the largest share of quick replies app installs at 37.9%, followed by United Kingdom at 8.2% and Australia at 5.0%. Use the country picker on the third card to compare market leaders by country.
6. How many quick replies apps does ShopDigest track on Shopify?
ShopDigest tracks 96 quick replies apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
