Quick Replies Shopify Apps – Market Share Breakdown
(Updated October 2026) See which quick replies Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Quick Replies Shopify Apps — Full Market Share Table
All tracked quick replies Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 33.90% | 3.32 | Declining |
| 2 |  Shopify Inbox | 33.25% | 2.56 | Declining |
| 3 |  DS Instagram & Facebook Shop | 25.39% | 2.82 | Climbing |
| 4 |  Zipchat AI Chatbot & Live Chat | 3.04% | 2.91 | Climbing |
| 5 |  Commslayer: AI Helpdesk & Chat | 2.22% | 0.97 | Climbing |
| 6 |  Moose AI Chatbot & Live Chat | 0.51% | 0.91 | Declining |
| 7 |  Gorgias: AI, Helpdesk & Chat | 0.44% | 0.34 | Climbing |
| 8 |  Tidio: AI Chatbot & Live Chat | 0.26% | 0.10 | Climbing |
| 9 |  Zoko WhatsApp Marketing & Chat | 0.20% | 0.09 | Climbing |
| 10 |  Buddy AI: Agentic Commerce | 0.19% | 0.06 | Declining |
Showing 1-10 out of 25
Key Insights:
- Chatty AI Chatbot & Live Chat holds 33.9% share of quick replies app installs — 0.7pp ahead of Shopify Inbox (33.2%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Shopify Inbox, DS Instagram & Facebook Shop) account for 92.5% of all quick replies install share — a fragmented market.
- Zipchat AI Chatbot & Live Chat is gaining share fastest this month (+2.91pp) — the largest single gainer among the top quick replies apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-3.32pp) — could indicate a churning user base or a stronger challenger gaining ground.
Quick Replies Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 quick replies Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | 14.3% | 37.0%22.71 | 37.2%0.2 | 37.1%0.1 | 37.0%0.09 | 34.2%2.81 |
| Shopify Inbox | 73.3% | 52.9%20.44 | 38.1%14.82 | 36.3%1.79 | 34.5%1.73 | 33.1%1.42 |
| DS Instagram & Facebook Shop | 6.5% | 5.5%0.95 | 19.4%13.9 | 22.1%2.69 | 24.2%2.13 | 25.4%1.12 |
| Zipchat AI Chatbot & Live Chat | 0.1% | 0.1%0.05 | 0.6%0.52 | 0.3%0.3 | 1.7%1.39 | 3.1%1.48 |
| Commslayer: AI Helpdesk & Chat | 0.6% | 2.7%2.09 | 3.0%0.34 | 1.3%1.71 | 0.9%0.47 | 2.0%1.13 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 14.3% → 34.2% over the charted period.
- Of the top 5 tracked quick replies apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Quick Replies Shopify Apps by Country
Per-country market share rankings for quick replies Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | ||||
| 3 | | | | | |
| 4 | | |  | | |
| 5 | | | | | |
Key Insights:
- Chatty AI Chatbot & Live Chat leads quick replies apps in 2 of 4 tracked markets (China, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but 2 of 4 tracked markets crown a different leader — DS Instagram & Facebook Shop in United States, Shopify Inbox in India.
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Top 5 Apps in Quick Replies
- Dondy: WhatsApp Marketing+Chat — Leads quick replies apps with 0 install share, rated 4.9★.
- Chatty AI Chatbot & Live Chat — Holds 34.2% of quick replies app install share, rated 4.9★ — losing share this month.
- DS Instagram & Facebook Shop — Holds 25.4% of quick replies app install share, rated 4.9★ — gaining share this month.
- Shopify Inbox — Holds 33.1% of quick replies app install share, rated 4.5★ — losing share this month.
- Zipchat AI Chatbot & Live Chat — Holds 3.2% of quick replies app install share, rated 4.9★ — gaining share this month.
Quick Replies Shopify Apps — Frequently Asked Questions
1. Which quick replies app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat ranks #1 by share among quick replies apps at 33.9%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for quick replies Shopify apps?
For quick replies (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which quick replies apps are gaining market share on Shopify?
Zipchat AI Chatbot & Live Chat is gaining quick replies app market share fastest this month, up +2.91pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which quick replies apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among quick replies apps (-3.32pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most quick replies Shopify app installs?
United States drives the largest share of quick replies app installs at 39.4%, followed by United Kingdom at 8.2% and Australia at 5.4%. Use the country picker on the third card to compare market leaders by country.
6. How many quick replies apps does ShopDigest track on Shopify?
ShopDigest tracks 96 quick replies apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share quick replies app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under quick replies (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For quick replies, Chatty AI Chatbot & Live Chat leads on share; see the rankings tab for who currently holds #1 position.
