Intercom Shopify Apps – Market Share Breakdown
(Updated September 2026) See which intercom Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Intercom Shopify Apps — Full Market Share Table
All tracked intercom Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  CWILL:AI Chatbot &Live Chat | 96.05% | 0.30 | Climbing |
| 2 |  Willdesk: Live Chat&AI Chatbot | 3.40% | 0.28 | Declining |
| 3 |  ChargePay‑Chargeback AI Agent | 0.23% | 0.02 | Climbing |
| 4 |  Vela | AI, optimization & more | 0.19% | 0.03 | Declining |
| 5 |  Imersian ‑ Interior Visualizer | 0.09% | 0.00 | Climbing |
| 6 |  Mailmunch ‑ Email Automations | 0.02% | 0.00 | Climbing |
| 7 |  Live Chat & AI ChatGPT : Orka | 0.01% | 0.01 | Declining |
| 8 |  Quickchat AI: Chatbot & Sales | 0.01% | 0.01 | Climbing |
| 9 |  Fin AI Agent & Intercom | 0.00% | Stable | |
| 10 |  Intercom Chat Box Embed | 0.00% | Stable |
Showing 1-10 out of 26
Key Insights:
- CWILL:AI Chatbot &Live Chat holds 96.0% share of intercom app installs — 92.6pp ahead of Willdesk: Live Chat&AI Chatbot (3.4%).
- Top 3 apps (CWILL:AI Chatbot &Live Chat, Willdesk: Live Chat&AI Chatbot, ChargePay‑Chargeback AI Agent) account for 99.7% of all intercom install share — a fragmented market.
- CWILL:AI Chatbot &Live Chat is gaining share fastest this month (+0.30pp) — the largest single gainer among the top intercom apps by share.
- Willdesk: Live Chat&AI Chatbot is losing share fastest (-0.28pp) — could indicate a churning user base or a stronger challenger gaining ground.
Intercom Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 intercom Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| CWILL:AI Chatbot &Live Chat | 92.4%3.05 | 94.2%1.79 | 95.8%1.68 | 96.3%0.48 | 95.5%0.8 | 96.2%0.69 |
| Willdesk: Live Chat&AI Chatbot | 6.8%3.11 | 5.2%1.62 | 3.6%1.62 | 3.1%0.48 | 4.0%0.84 | 3.3%0.62 |
| Vela | AI, optimization & more | 0.3%0.01 | 0.3%0.05 | 0.2%0.03 | 0.2%0.02 | 0.3%0.05 | 0.2%0.04 |
| ChargePay‑Chargeback AI Agent | 0.3%0.08 | 0.2%0.06 | 0.2%0.04 | 0.2%0.03 | 0.2%0.07 | 0.2%0.03 |
| Mailmunch ‑ Email Automations | 0.0%0.02 | 0.0%0.01 | 0.0% | 0.0% | 0.0%0.01 | 0.0% |
Key Insights:
- CWILL:AI Chatbot &Live Chat's share expanded from 0.5% → 96.2% over the charted period.
- Of the top 5 tracked intercom apps, 2 grew share and 3 lost share — leader is widening the gap.
Top Intercom Shopify Apps by Country
Per-country market share rankings for intercom Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | |  | | |
| 5 | | | | | |
Key Insights:
- CWILL:AI Chatbot &Live Chat leads intercom apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- CWILL:AI Chatbot &Live Chat leads worldwide, but China bucks the trend — Willdesk: Live Chat&AI Chatbot leads there.
⚠️ Data issue or feedback?
Reach out to us at [email protected].
Top 5 Apps in Intercom
- Fin AI Agent & Intercom — Leads intercom apps with 0 install share, rated 3.9★.
- CWILL:AI Chatbot &Live Chat — Holds 96.2% of intercom app install share, rated 4.8★ — gaining share this month.
- Intercom Chat Box Embed — Holds 0 of intercom app install share, rated 3.0★.
- My AskAI: AI Support Chatbot — Holds 0 of intercom app install share.
- Willdesk: Live Chat&AI Chatbot — Holds 3.3% of intercom app install share, rated 4.8★ — losing share this month.
Intercom Shopify Apps — Frequently Asked Questions
1. Which intercom app has the highest market share on Shopify?
CWILL:AI Chatbot &Live Chat ranks #1 by share among intercom apps at 96.0%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for intercom Shopify apps?
For intercom (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which intercom apps are gaining market share on Shopify?
CWILL:AI Chatbot &Live Chat is gaining intercom app market share fastest this month, up +0.30pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which intercom apps are losing market share on Shopify?
Willdesk: Live Chat&AI Chatbot has lost the most market share this month among intercom apps (-0.28pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most intercom Shopify app installs?
United States drives the largest share of intercom app installs at 32.1%, followed by United Kingdom at 9.2% and France at 9.2%. Use the country picker on the third card to compare market leaders by country.
6. How many intercom apps does ShopDigest track on Shopify?
ShopDigest tracks 57 intercom apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share intercom app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under intercom (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For intercom, CWILL:AI Chatbot &Live Chat leads on share; see the rankings tab for who currently holds #1 position.
