Intercom Shopify Apps – Market Share Breakdown
(Updated October 2026) See which intercom Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Intercom Shopify Apps — Full Market Share Table
All tracked intercom Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  CWILL:AI Chatbot &Live Chat | 94.06% | 1.52 | Declining |
| 2 |  Willdesk: Live Chat&AI Chatbot | 5.23% | 1.33 | Climbing |
| 3 |  Vela | AI, optimization & more | 0.34% | 0.16 | Climbing |
| 4 |  ChargePay‑Chargeback AI Agent | 0.30% | 0.09 | Climbing |
| 5 |  Live Chat & AI ChatGPT : Orka | 0.02% | 0.01 | Climbing |
| 6 |  Mailmunch ‑ Email Automations | 0.02% | 0.00 | Declining |
| 7 |  Quickchat AI: Chatbot & Sales | 0.02% | 0.01 | Climbing |
| 8 |  Fin AI Agent & Intercom | 0.00% | Stable | |
| 9 |  Intercom Chat Box Embed | 0.00% | Stable | |
| 10 |  My AskAI: AI Support Chatbot | 0.00% | Stable |
Showing 1-10 out of 22
Key Insights:
- CWILL:AI Chatbot &Live Chat holds 94.1% share of intercom app installs — 88.8pp ahead of Willdesk: Live Chat&AI Chatbot (5.2%).
- Top 3 apps (CWILL:AI Chatbot &Live Chat, Willdesk: Live Chat&AI Chatbot, Vela | AI, optimization & more) account for 99.6% of all intercom install share — a fragmented market.
- Willdesk: Live Chat&AI Chatbot is gaining share fastest this month (+1.33pp) — the largest single gainer among the top intercom apps by share.
- CWILL:AI Chatbot &Live Chat is losing share fastest (-1.52pp) — could indicate a churning user base or a stronger challenger gaining ground.
Intercom Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 intercom Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| CWILL:AI Chatbot &Live Chat | 93.8%1.64 | 95.7%1.92 | 96.3%0.63 | 95.5%0.8 | 95.8%0.3 | 94.1%1.74 |
| Willdesk: Live Chat&AI Chatbot | 5.6%1.49 | 3.7%1.83 | 3.1%0.62 | 4.0%0.84 | 3.7%0.28 | 5.2%1.56 |
| Vela | AI, optimization & more | 0.3%0.05 | 0.2%0.03 | 0.2%0.03 | 0.3%0.05 | 0.2%0.06 | 0.3%0.12 |
| ChargePay‑Chargeback AI Agent | 0.3%0.05 | 0.2%0.05 | 0.2%0.02 | 0.2%0.07 | 0.3%0.09 | 0.3%0.05 |
| Live Chat & AI ChatGPT : Orka | 0.0%0.02 | 0.0%0.01 | 0.0%0.01 | 0.0% | 0.0%0.01 | 0.0% |
Key Insights:
- CWILL:AI Chatbot &Live Chat's share expanded from 0.5% → 94.1% over the charted period.
- Of the top 5 tracked intercom apps, 2 grew share and 3 lost share — leader is widening the gap.
Top Intercom Shopify Apps by Country
Per-country market share rankings for intercom Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- CWILL:AI Chatbot &Live Chat leads intercom apps in all 4 tracked markets — United States, India, China, United Kingdom.
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Top 5 Apps in Intercom
- Fin AI Agent & Intercom — Leads intercom apps with 0 install share, rated 3.7★.
- Intercom Chat Box Embed — Holds 0 of intercom app install share, rated 3.0★.
- CWILL:AI Chatbot &Live Chat — Holds 94.1% of intercom app install share, rated 4.8★ — losing share this month.
- My AskAI: AI Support Chatbot — Holds 0 of intercom app install share.
- Willdesk: Live Chat&AI Chatbot — Holds 5.2% of intercom app install share, rated 4.8★ — gaining share this month.
Intercom Shopify Apps — Frequently Asked Questions
1. Which intercom app has the highest market share on Shopify?
CWILL:AI Chatbot &Live Chat ranks #1 by share among intercom apps at 94.1%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for intercom Shopify apps?
For intercom (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which intercom apps are gaining market share on Shopify?
Willdesk: Live Chat&AI Chatbot is gaining intercom app market share fastest this month, up +1.33pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which intercom apps are losing market share on Shopify?
CWILL:AI Chatbot &Live Chat has lost the most market share this month among intercom apps (-1.52pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most intercom Shopify app installs?
United States drives the largest share of intercom app installs at 31.6%, followed by France at 10.5% and United Kingdom at 7.0%. Use the country picker on the third card to compare market leaders by country.
6. How many intercom apps does ShopDigest track on Shopify?
ShopDigest tracks 52 intercom apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share intercom app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under intercom (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For intercom, CWILL:AI Chatbot &Live Chat leads on share; see the rankings tab for who currently holds #1 position.
