Chat Flows Shopify Apps – Market Share Breakdown
(Updated September 2026) See which chat flows Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Chat Flows Shopify Apps — Full Market Share Table
All tracked chat flows Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 74.95% | 3.22 | Declining |
| 2 |  Commslayer: AI Helpdesk & Chat | 14.48% | 1.25 | Climbing |
| 3 |  Zipchat AI Chatbot & Live Chat | 3.51% | 3.36 | Climbing |
| 4 |  KwikEngage: Whatsapp Marketing | 3.23% | 2.71 | Climbing |
| 5 |  CWILL:AI Chatbot &Live Chat | 1.31% | 0.56 | Climbing |
| 6 |  Gorgias: AI, Helpdesk & Chat | 0.68% | 0.26 | Climbing |
| 7 |  Algoshop AI Chatbot &Live Chat | 0.56% | 0.48 | Climbing |
| 8 |  Tidio: AI Chatbot & Live Chat | 0.53% | 2.90 | Declining |
| 9 |  Zoko: WhatsApp for D2C Brands | 0.20% | 0.00 | Climbing |
| 10 |  Flyweight AI Chatbot & AI Chat | 0.12% | 0.48 | Declining |
Showing 1-10 out of 23
Key Insights:
- Chatty AI Chatbot & Live Chat holds 74.9% share of chat flows app installs — 60.5pp ahead of Commslayer: AI Helpdesk & Chat (14.5%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat, Zipchat AI Chatbot & Live Chat) account for 92.9% of all chat flows install share — a concentrated market.
- Zipchat AI Chatbot & Live Chat is gaining share fastest this month (+3.36pp) — the largest single gainer among the top chat flows apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-3.22pp) — could indicate a churning user base or a stronger challenger gaining ground.
Chat Flows Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 chat flows Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | 64.8% | 78.1%13.22 | 75.2%2.92 | 75.2%0.02 | 78.9%3.76 |
| Zipchat AI Chatbot & Live Chat | — | 0.7% | 0.1%0.53 | 3.5%3.32 | 2.8%0.64 | 8.2%5.4 |
| Commslayer: AI Helpdesk & Chat | — | 4.7% | 13.3%8.67 | 14.4%1.11 | 13.0%1.47 | 7.7%5.32 |
| Gorgias: AI, Helpdesk & Chat | — | 0.4% | 0.4%0.04 | 0.7%0.26 | 0.8%0.12 | 2.1%1.32 |
| CWILL:AI Chatbot &Live Chat | — | 0.6% | 0.8%0.14 | 1.3%0.51 | 1.8%0.49 | 1.2%0.6 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 64.8% → 78.9% over the charted period.
- Of the top 5 tracked chat flows apps, 5 grew share and 0 lost share — leader is widening the gap.
Top Chat Flows Shopify Apps by Country
Per-country market share rankings for chat flows Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | |  |  | |
| 5 | | | |  | |
Key Insights:
- Chatty AI Chatbot & Live Chat leads chat flows apps in 3 of 4 tracked markets (United States, China, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but India bucks the trend — KwikEngage: Whatsapp Marketing leads there.
⚠️ Data issue or feedback?
Reach out to us at [email protected].
Top 5 Apps in Chat Flows
- Chatty AI Chatbot & Live Chat — Leads chat flows apps with 78.9% install share, rated 4.9★ — gaining share this month.
- Dondy: WhatsApp Marketing+Chat — Holds 0 of chat flows app install share, rated 4.8★.
- Zipchat AI Chatbot & Live Chat — Holds 8.2% of chat flows app install share, rated 5.0★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 7.7% of chat flows app install share, rated 4.9★ — losing share this month.
- WhatsApp Chat & Abandoned Cart — Holds 0 of chat flows app install share, rated 4.8★.
Chat Flows Shopify Apps — Frequently Asked Questions
1. Which chat flows app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the chat flows category on Shopify with 74.9% of installs — 60.5pp ahead of Commslayer: AI Helpdesk & Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for chat flows Shopify apps?
For chat flows (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which chat flows apps are gaining market share on Shopify?
Zipchat AI Chatbot & Live Chat is gaining chat flows app market share fastest this month, up +3.36pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which chat flows apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among chat flows apps (-3.22pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most chat flows Shopify app installs?
United States drives the largest share of chat flows app installs at 31.0%, followed by United Kingdom at 8.5% and Germany at 6.5%. Use the country picker on the third card to compare market leaders by country.
6. How many chat flows apps does ShopDigest track on Shopify?
ShopDigest tracks 96 chat flows apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
