Ai Responses Shopify Apps – Market Share Breakdown
(Updated September 2026) See which ai responses Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Ai Responses Shopify Apps — Full Market Share Table
All tracked ai responses Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Commslayer: AI Helpdesk & Chat | 47.90% | 5.79 | Declining |
| 2 |  Tidio: AI Chatbot & Live Chat | 22.27% | 11.84 | Declining |
| 3 |  Zipchat AI Chatbot & Live Chat | 17.24% | 12.84 | Climbing |
| 4 |  Gorgias: AI, Helpdesk & Chat | 9.57% | 3.61 | Climbing |
| 5 |  Chatway Live Chat & AI Chatbot | 1.98% | 0.63 | Climbing |
| 6 |  DC: WhatsApp Marketing + API | 0.51% | 0.30 | Climbing |
| 7 |  Chatbase | 0.29% | 0.17 | Climbing |
| 8 |  ChargePay‑Chargeback AI Agent | 0.07% | 0.04 | Climbing |
| 9 |  Convi: AI Helpdesk & AI Agent | 0.04% | 0.01 | Climbing |
| 10 |  Willdesk: Live Chat&AI Chatbot | 0.04% | 0.04 | Climbing |
Showing 1-10 out of 24
Key Insights:
- Commslayer: AI Helpdesk & Chat holds 47.9% share of ai responses app installs — 25.6pp ahead of Tidio: AI Chatbot & Live Chat (22.3%).
- Top 3 apps (Commslayer: AI Helpdesk & Chat, Tidio: AI Chatbot & Live Chat, Zipchat AI Chatbot & Live Chat) account for 87.4% of all ai responses install share — a concentrated market.
- Zipchat AI Chatbot & Live Chat is gaining share fastest this month (+12.84pp) — the largest single gainer among the top ai responses apps by share.
- Tidio: AI Chatbot & Live Chat is losing share fastest (-11.84pp) — could indicate a churning user base or a stronger challenger gaining ground.
Ai Responses Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 ai responses Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Zipchat AI Chatbot & Live Chat | — | — | 4.4% | 17.1%12.73 | 17.3%0.21 | 40.5%23.14 |
| Commslayer: AI Helpdesk & Chat | — | 21.1% | 54.0%32.82 | 47.9%6.03 | 53.4%5.46 | 37.0%16.44 |
| Gorgias: AI, Helpdesk & Chat | — | 4.7% | 5.9%1.27 | 9.6%3.7 | 14.0%4.36 | 9.7%4.26 |
 Foxify AI Store Builder | — | — | — | — | 3.8% | 5.5%1.77 |
| Tidio: AI Chatbot & Live Chat | — | 71.8% | 33.8%37.91 | 22.2%11.62 | 5.3%16.93 | 3.6%1.67 |
Key Insights:
- Zipchat AI Chatbot & Live Chat's share expanded from 4.4% → 40.5% over the charted period.
- Of the top 5 tracked ai responses apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Ai Responses Shopify Apps by Country
Per-country market share rankings for ai responses Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | |  | |
| 5 | | |  | | |
Key Insights:
- Commslayer: AI Helpdesk & Chat leads ai responses apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- Commslayer: AI Helpdesk & Chat leads worldwide, but China bucks the trend — Tidio: AI Chatbot & Live Chat leads there.
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Top 5 Apps in Ai Responses
- Zipchat AI Chatbot & Live Chat — Leads ai responses apps with 40.5% install share, rated 5.0★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 37.0% of ai responses app install share, rated 4.9★ — losing share this month.
- Redo — Holds 0 of ai responses app install share, rated 5.0★.
- Gorgias: AI, Helpdesk & Chat — Holds 9.7% of ai responses app install share, rated 4.3★ — losing share this month.
- Foxify AI Store Builder — Holds 5.6% of ai responses app install share, rated 4.9★ — gaining share this month.
Ai Responses Shopify Apps — Frequently Asked Questions
1. Which ai responses app has the highest market share on Shopify?
Commslayer: AI Helpdesk & Chat dominates the ai responses category on Shopify with 47.9% of installs — 25.6pp ahead of Tidio: AI Chatbot & Live Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for ai responses Shopify apps?
For ai responses (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which ai responses apps are gaining market share on Shopify?
Zipchat AI Chatbot & Live Chat is gaining ai responses app market share fastest this month, up +12.84pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which ai responses apps are losing market share on Shopify?
Tidio: AI Chatbot & Live Chat has lost the most market share this month among ai responses apps (-11.84pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most ai responses Shopify app installs?
United States drives the largest share of ai responses app installs at 33.8%, followed by Italy at 12.0% and United Kingdom at 7.6%. Use the country picker on the third card to compare market leaders by country.
6. How many ai responses apps does ShopDigest track on Shopify?
ShopDigest tracks 96 ai responses apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
