Agent Analytics Shopify Apps – Market Share Breakdown
(Updated September 2026) See which agent analytics Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Agent Analytics Shopify Apps — Full Market Share Table
All tracked agent analytics Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Chatty AI Chatbot & Live Chat | 64.32% | 3.94 | Declining |
| 2 |  Commslayer: AI Helpdesk & Chat | 19.53% | 1.37 | Climbing |
| 3 |  KwikEngage: Whatsapp Marketing | 5.54% | 4.81 | Climbing |
| 4 |  Zipchat AI Chatbot & Live Chat | 4.02% | 3.79 | Climbing |
| 5 |  Microsoft Clarity: AI Insights | 1.74% | 0.16 | Climbing |
| 6 |  Gorgias: AI, Helpdesk & Chat | 1.46% | 0.55 | Climbing |
| 7 |  Tidio: AI Chatbot & Live Chat | 1.21% | 3.28 | Declining |
| 8 |  Algoshop AI Chatbot &Live Chat | 1.21% | 1.12 | Climbing |
| 9 |  Flyweight AI Chatbot & AI Chat | 0.24% | 0.80 | Declining |
| 10 |  Chizy: AI Chatbot & Live Chat | 0.24% | 0.75 | Declining |
Showing 1-10 out of 23
Key Insights:
- Chatty AI Chatbot & Live Chat holds 64.3% share of agent analytics app installs — 44.8pp ahead of Commslayer: AI Helpdesk & Chat (19.5%).
- Top 3 apps (Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat, KwikEngage: Whatsapp Marketing) account for 89.4% of all agent analytics install share — a concentrated market.
- KwikEngage: Whatsapp Marketing is gaining share fastest this month (+4.81pp) — the largest single gainer among the top agent analytics apps by share.
- Chatty AI Chatbot & Live Chat is losing share fastest (-3.94pp) — could indicate a churning user base or a stronger challenger gaining ground.
Agent Analytics Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 agent analytics Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | 53.1% | 68.2%15.05 | 64.5%3.61 | 65.3%0.76 | 68.5%3.23 |
| Commslayer: AI Helpdesk & Chat | — | 5.1% | 18.3%13.21 | 19.5%1.21 | 17.7%1.8 | 11.4%6.25 |
| Zipchat AI Chatbot & Live Chat | — | 0.8% | 0.2%0.6 | 4.0%3.75 | 3.3%0.7 | 11.2%7.9 |
| Gorgias: AI, Helpdesk & Chat | — | 0.8% | 0.9%0.14 | 1.5%0.56 | 3.5%2.01 | 3.7%0.19 |
| Microsoft Clarity: AI Insights | — | 1.5% | 1.6%0.12 | 1.7%0.15 | 2.0%0.22 | 2.2%0.28 |
Key Insights:
- Chatty AI Chatbot & Live Chat's share expanded from 53.1% → 68.5% over the charted period.
- Of the top 5 tracked agent analytics apps, 5 grew share and 0 lost share — leader is widening the gap.
Top Agent Analytics Shopify Apps by Country
Per-country market share rankings for agent analytics Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | |  |  | |
Key Insights:
- Chatty AI Chatbot & Live Chat leads agent analytics apps in 3 of 4 tracked markets (United States, China, United Kingdom).
- Chatty AI Chatbot & Live Chat leads worldwide, but India bucks the trend — KwikEngage: Whatsapp Marketing leads there.
⚠️ Data issue or feedback?
Reach out to us at [email protected].
Top 5 Apps in Agent Analytics
- Chatty AI Chatbot & Live Chat — Leads agent analytics apps with 68.5% install share, rated 4.9★ — gaining share this month.
- Zipchat AI Chatbot & Live Chat — Holds 11.2% of agent analytics app install share, rated 5.0★ — gaining share this month.
- Commslayer: AI Helpdesk & Chat — Holds 11.5% of agent analytics app install share, rated 4.9★ — losing share this month.
- WhatsApp Chat & Abandoned Cart — Holds 0 of agent analytics app install share, rated 4.8★.
- Gorgias: AI, Helpdesk & Chat — Holds 3.7% of agent analytics app install share, rated 4.3★ — losing share this month.
Agent Analytics Shopify Apps — Frequently Asked Questions
1. Which agent analytics app has the highest market share on Shopify?
Chatty AI Chatbot & Live Chat dominates the agent analytics category on Shopify with 64.3% of installs — 44.8pp ahead of Commslayer: AI Helpdesk & Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for agent analytics Shopify apps?
For agent analytics (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which agent analytics apps are gaining market share on Shopify?
KwikEngage: Whatsapp Marketing is gaining agent analytics app market share fastest this month, up +4.81pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which agent analytics apps are losing market share on Shopify?
Chatty AI Chatbot & Live Chat has lost the most market share this month among agent analytics apps (-3.94pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most agent analytics Shopify app installs?
United States drives the largest share of agent analytics app installs at 31.4%, followed by United Kingdom at 8.5% and Germany at 5.9%. Use the country picker on the third card to compare market leaders by country.
6. How many agent analytics apps does ShopDigest track on Shopify?
ShopDigest tracks 96 agent analytics apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
