Shopify Inbox Shopify App – Market Share & Install Footprint
(Updated September 2026) Track Shopify Inbox's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. An AI sales associate for your online store.
Shopify Inbox — Market Share Across Shopify App Store Groups
Shopify Inbox's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
KeywordChat assignment | 58.75%3.22 | Growing |
KeywordCustomer insights | 58.74%14.69 | Growing |
KeywordAgent avatar | 57.38%2.68 | Growing |
Keywordchat | 55.28%18.92 | Growing |
KeywordProfiles | 44.48%3.51 | Growing |
CollectionGetting Started | 42.65%3.51 | Declining |
KeywordBusiness hours | 39.18%37.44 | Declining |
KeywordQuick replies | 38.50%14.55 | Declining |
KeywordGreetings | 37.18%8.66 | Growing |
Keywordshopify inbox | 34.77%4.97 | Declining |
Showing 1-10 out of 34
Key Insights:
- Shopify Inbox captures 58.8% of installs in Chat assignment — its strongest position among the 10 Shopify groups shown (34 groups in total).
- Over the past 30 days, 6 gained share and 4 lost share — a mixed share picture.
Shopify Inbox — Market Share Trend Across Top Groups
Monthly market share trajectory for Shopify Inbox across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chat Assignment | — | 78.40% | 55.40%23 | 58.27%2.87 | 58.01%0.26 | 57.02%0.99 |
| Customer Insights | — | 82.55% | 43.93%38.62 | 58.28%14.35 | 58.20%0.08 | 56.42%1.78 |
| Agent Avatar | — | 77.39% | 54.57%22.82 | 56.90%2.33 | 56.74%0.16 | 55.74%1 |
| Chat | 74.70% | 74.72%0.02 | 36.26%38.46 | 54.82%18.56 | 42.14%12.68 | 40.81%1.33 |
| Quick Replies | — | 73.33% | 52.95%20.38 | 38.11%14.84 | 36.76%1.35 | 35.16%1.6 |
Key Insights:
- Across the 5 plotted groups, Shopify Inbox expanded share in 0 and contracted in 5.
Top Categories Shopify Inbox Ranks In on Shopify
- KeywordChat assignment — Holds 58.8% market share in this keyword (+3.22pp this month) — Shopify Inbox's growing footprint here.
- KeywordCustomer insights — Holds 58.7% market share in this keyword (+14.69pp this month) — Shopify Inbox's growing footprint here.
- KeywordAgent avatar — Holds 57.4% market share in this keyword (+2.68pp this month) — Shopify Inbox's growing footprint here.
- Keywordchat — Holds 55.3% market share in this keyword (+18.92pp this month) — Shopify Inbox's growing footprint here.
- KeywordProfiles — Holds 44.5% market share in this keyword (+3.51pp this month) — Shopify Inbox's growing footprint here.
Shopify Inbox on Shopify — Market Share FAQs
1. Where does Shopify Inbox have the most market share on Shopify?
Shopify Inbox captures the largest share of installs in Chat assignment — 58.8% of the group's tracked install base, followed by 58.7% in Customer insights and 57.4% in Agent avatar. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Shopify Inbox gaining or losing share in?
Shopify Inbox's share movement is mixed this month — gaining in some groups, holding or slipping in others. Use the "Market Share Changes" sub-tab to find both the climbers and the decliners ordered by movement size.
3. How is Shopify Inbox's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Shopify Inbox hold market share?
Shopify Inbox appears in 34 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Shopify Inbox's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Significant share changes typically take 2–4 weeks to manifest because the underlying review base moves slowly; switch the chart's granularity to Weekly to spot inflection points within the noise.
