Hosted Email Shopify App – Benchmarks vs Category Leaders
(Updated October 2026) Compare Hosted Email head-to-head with the top apps in Helpdesk on the Shopify App Store — current rank, 30-day average, best position over the period, and a long-term trajectory chart so you can see whether Hosted Email is closing the gap with leaders, holding steady, or losing ground. Create Email Accounts @yourstore.com - Email Hosting App.
Hosted Email vs Top Apps in Helpdesk on Shopify
Side-by-side comparison of Hosted Email against the top 4 apps in the Helpdesk category — current rank, 30-day average, and best position over the period. Switch the Group Selector to benchmark in any other group Hosted Email ranks in; switch the page-level sub-tab for Market Share or Reviews columns instead.
| App | Rank | Average | Best |
|---|---|---|---|
| Hosted EmailCURRENT APP | 665 | 33.45 | 15 |
 Chatty AI Chatbot & Live Chat | 1 | 1 | 1 |
 Commslayer: AI Helpdesk & Chat | 2 | 1.84 | 1 |
 Redo | 3 | 2.52 | 1 |
 Gorgias: AI, Helpdesk & Chat | 4 | 4.1 | 3 |
Key Insights:
- Hosted Email ranks #66 in Helpdesk — 65 positions behind Chatty AI Chatbot & Live Chat (#1).
- 30-day average position: 33.45; best ranking achieved: #15 — the spread reflects positional volatility over the window.
- Hosted Email slipped 5 positions over the past 30 days against this comparison set.
- Direct competitors: Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat, Redo.
Hosted Email — Rankings Trend vs Leaders in Helpdesk
Monthly rank trajectory for Hosted Email alongside the top 4 apps in the Helpdesk category over the past year — see whether Hosted Email is closing the gap with the leaders, holding steady, or losing ground. Y-axis is reversed so rank #1 sits at the top.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chatty AI Chatbot & Live Chat | — | — | — | — | — | #1 |
| Commslayer: AI Helpdesk & Chat | #2 | #11 | #21 | #2 | #2 | #2 |
| Redo | #3 | #21 | #11 | #1 | #32 | #3 |
| Gorgias: AI, Helpdesk & Chat | #4 | #4 | #4 | #51 | #41 | #4 |
| Hosted EmailCURRENT APP | #15 | #2712 | #314 | #5726 | #636 | #663 |
Key Insights:
- Hosted Email slipped from #14 to #66 in Helpdesk over the charted period.
- Gap to Chatty AI Chatbot & Live Chat widened by 52 positions — leader is pulling away.
- Across the 5 apps plotted, 2 improved rank and 1 declined.
Hosted Email — Head-to-Head vs Leaders in Helpdesk
Hosted Email ranks #66 in Helpdesk — 65 positions behind Chatty AI Chatbot & Live Chat at #1. Over the last 30 days, Hosted Email's average position in Helpdesk was 33.45 and its best ranking reached #15 — the spread between average and best is a quick read on positional volatility. Hosted Email slipped 5 positions in Helpdesk over the past 30 days — the largest single 30-day move on this view. Direct competitors on this view include Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat and Redo.
Hosted Email's 65-position gap to Chatty AI Chatbot & Live Chat in Helpdesk usually reflects either a different feature focus (specialised vs broad-appeal) or genuine mid-tier positioning — for category merchants, the feature mix matters more here than the leaderboard slot.
Hosted Email — Long-Term Ranking Trajectory vs Leaders in Helpdesk
Hosted Email slipped from #14 to #66 in Helpdesk over the charted period — losing ground against the leaders on this view. The gap to Chatty AI Chatbot & Live Chat (#1) has widened by 52 positions — Chatty AI Chatbot & Live Chat is pulling away. Across the 5 apps plotted, 2 improved their rank and 1 declined over the charted window.
Hosted Email's 52-position slide while Chatty AI Chatbot & Live Chat held or improved usually reflects competitors shipping faster than Hosted Email can respond — rank pressure against named rivals is a sharper signal than absolute rank movement alone.
Top Categories Hosted Email Ranks In on Shopify
- Keywordgmail — Currently #19 in this keyword — slipped 2 positions this month.
- KeywordSpam detection — Currently #22 in this keyword — slipped 3 positions this month.
- KeywordPost-entry emails — Ranks #38 in this Shopify keyword.
- Keywordhot jar — Currently #53 in this keyword — slipped 8 positions this month.
- KeywordAuto-reply — Currently #57 in this keyword — slipped 4 positions this month.
Hosted Email on Shopify — Benchmarks FAQs
1. How does Hosted Email compare to leaders in Helpdesk?
Hosted Email ranks #66 in Helpdesk, 65 positions behind Chatty AI Chatbot & Live Chat at #1. The trend chart shows whether the gap is closing or widening over the past year.
2. Which apps does Hosted Email compete with on Shopify?
Hosted Email's closest competitors in Helpdesk on the Shopify App Store include Chatty AI Chatbot & Live Chat, Commslayer: AI Helpdesk & Chat, Redo and Gorgias: AI, Helpdesk & Chat. Use the App Selector on the comparison table above to swap competitors in or out, or the Group Selector to benchmark Hosted Email in a different category, keyword, or collection.
3. Is Hosted Email closing the gap on category leaders?
Not currently — over the charted period, Hosted Email's gap to Chatty AI Chatbot & Live Chat (#1) has widened by 52 positions in Helpdesk. Cross-reference with the page-level Market Share sub-tab to see whether share is moving differently.
4. How does Hosted Email's benchmark comparison work on ShopDigest?
The comparison table loads Hosted Email alongside the top apps in its strongest Shopify category (Helpdesk by default) and shows current rank, 30-day average rank, and best ranking over the period. Switch the Group Selector to compare in any other category, keyword, or collection Hosted Email appears in. Switch the page-level sub-tab to swap rank columns for market share % or cumulative review counts of the same comparison set.
5. Can I benchmark Hosted Email against apps in a different category?
Yes — use the Group Selector on the comparison table to pick any of the categories, keywords, or collections Hosted Email ranks in. Switching the group reloads both cards together with the new comparison set; switching the page-level sub-tab (Rankings / Market Share / Reviews) swaps the metric in lock-step across both cards.
