Redo Shopify App
by Redo Tech, IncCut down on returns and save on return costs by using the world's first Return Coverage service. Join the rapidly expanding ecommerce companies and reduce refunds by 81%.
5.0
(2)
Cozy Earth, United States
We have only been using Redo for maybe 5 months and so far so good!They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!
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Redo Charts
Track Redo's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Redo
Pros
Efficient Customer Support: Quick, responsive, and helpful support team frequently praised for resolving issues promptly.
Streamlined Returns Process: Simplifies and automates returns, reducing manual work and improving efficiency for businesses.
User-Friendly Interface: Intuitive design and easy navigation make the app accessible for both businesses and customers.
Cost Savings: Reduces return shipping costs and eliminates fees, often turning returns into revenue opportunities.
Cons
Limited Non-US Features: Certain premium functionalities are restricted to American businesses, disadvantaging international users.
Occasional Technical Glitches: Some users report bugs or issues with automation and integration, though support resolves them quickly.
Screenshots
About the App
Join the rapidly expanding ecommerce companies and reduce refunds by 81%.
- Ecommerce Growth: Join rapidly expanding e-commerce companies in reducing their returns.
- unique reward system: Earn more profit on every return with our unique reward system.
- Competitive Return Policy: Offer free return coverage to compete with Amazon's return policy.
Keywords
Key Features
- Consolidate all customer support channels into a single unified inbox.
- Automate return approvals and manage custom policies effortlessly.
- Offer free return coverage to compete with Amazon’s policies.
Pricing
Redo Pricing Plans
Returns
$0/month
Returns and claims portal
AI exchange agent for +17% exchange rate
Variant-level returns analytics
Monthly AI returns analysis report
Full customizable return flow
Checkout Optimizer
$10/month
A/B test checkout experiences
Show tailored offers based on web intent
Increase conversion rate 14%
Email and SMS
$10/month
Cross-sell from order tracking emails
Shoppable emails
Fulfillment
$99/month
Fulfillment software
Auto Batch to optimize fulfillment speed
Auto Merge orders to save on costs
Bulk ship identical orders automatically
Not sure which plan to pick? Discuss Returns or Checkout Optimizer plans with us, learn about custom pricing, or get a demo.
Here's an overview of Redo costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Redo: (Returns). The paid plan(s) offered by Redo: (Checkout Optimizer, Email and SMS, Fulfillment).
The details of the plan(s) are outlined below:
Returns: This plan is free forever, incurring no subscription costs. It offers a wide range of features like Returns and claims portal, AI exchange agent for +17% exchange rate, Variant-level returns analytics, Monthly AI returns analysis report, Full customizable return flow.
Checkout Optimizer: The Checkout Optimizer plan costs $10 and has no free trial period. The plan offers a host of features, including A/B test checkout experiences, Show tailored offers based on web intent, Increase conversion rate 14%.
Email and SMS: The Email and SMS plan costs $10 and has no free trial period. The plan offers a host of features, including Cross-sell from order tracking emails, Shoppable emails.
Fulfillment: The Fulfillment plan costs $99 and has no free trial period. The plan offers a host of features, including Fulfillment software, Auto Batch to optimize fulfillment speed, Auto Merge orders to save on costs, Bulk ship identical orders automatically.
Redo Price Summary
| Pricing summary | Free plan available |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $10, $10, $99 |
| Free trial available | No |
For further information regarding Redo app pricing plans, see the official website.
Redo Shopify App Discounts
If you are looking for discounts on Redo app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Redo Tech, Inc to secure better deals on the Redo app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Redo
“We have only been using Redo for maybe 5 months and so far so good!They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!”
“Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!”
Trusted By
Trusted by the best Shopify stores
Cozy Earth
United States
Pillows.com
United States
Cut down on returns and save on return costs by using the world's first Return Coverage service.
Lifetime Free Access
Join the fastest expanding ecommerce companies by using our free platform. It helps in reducing refunds, automating returns and providing free shipping labels.
Refunds decreased by 81%
Earn more profit with our unique reward system. It encourages exchanges and store credit, ensuring customer satisfaction.
Provide free return service like Amazon.
Offer free return coverage through re:do as an optional feature to compete with Amazon's return policy.
Comparison
Top Redo Alternatives Detailed Comparison
The table below highlights the crucial differences between Redo and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 5.0(693 reviews) | 4.7(26 reviews) | |
| Developed by | Redo Tech, Inc | Outvio | |
| Launch Date | 5/25/2020 | 10/1/2021 | |
| Pricing | Free, $10/month, $10/month, $99/month | $375/month | |
| Objective | Join the rapidly expanding ecommerce companies and reduce refunds by 81%. | Automations after checkout for a better shopping experience | |
| Categories | Returns and exchanges, Helpdesk | Returns and exchanges, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Cut down on returns and save on return costs by using the world's first Return Coverage service. | Ensure excellent shopping experience with shipping, tracking, returns or exchanges, and notifications. | |
| Features List |
|
| |
| Highlights | - | - | |
| User Reviews and Ratings | |||
| Recommended % | 0.0% | 85.2% | |
| Pros |
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| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 1 | |
| Free Plan | Available | Not available | |
| Free Trial | No | No | |
| Technical Information | |||
| Rating | 5.0 | 4.7 | |
| Total Reviews | 2 | 33 | |
| Launch Date | 5/25/2020 | 10/1/2021 | |
| SD Points | N/A | N/A | |
More Details About Redo
Product Description
Redo provides a revolutionary return policy option to help businesses rival Amazon's return policy. This ensures they no longer need to bear any return costs.
AI Summary
The app is a comprehensive Shopify solution designed to streamline returns, exchanges, and post-purchase customer service. Its key features include an automated return portal, integrated shipping labels, store credit functionality, and AI-powered chat support, all aimed at reducing manual workload and improving efficiency. The platform excels in user-friendliness, with seamless Shopify integration and customizable workflows, making it accessible for businesses of varying sizes. A notable strength is its customer support team, which is frequently highlighted for responsiveness and proactive problem-solving. The app also offers cost-saving benefits, such as covering return shipping labels and reducing refund rates by incentivizing exchanges or store credits. However, limitations include uneven feature availability outside the U.S. and occasional technical glitches, particularly with automation and third-party app compatibility. While the app generally enhances customer experience and operational efficiency, some businesses may encounter challenges with non-standard exchange scenarios or specific regional requirements. The absence of subscription fees and contracts is a significant advantage, though the model relies on optional customer-paid features. Overall, the app is positioned as a robust alternative to more expensive solutions, particularly for U.S.-based businesses seeking to automate and optimize post-purchase processes.
Support
For any questions, concerns, or assistance with Redo, the dedicated support team is readily available to help.Please contact the developer through their partner page for support.
Redo Support Information In A Nutshell:
| Support Email: | Not available |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Redo seamlessly integrates are given below:
Developer
Looking to install Redo app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Redo Q&A
How does this app help reduce refunds?
It incentivizes exchanges and store credit over refunds using a reward system, reducing refunds by 81% while keeping customers satisfied with flexible return options.
Can I offer free returns like Amazon?
Yes, you can provide optional free return coverage, helping you compete with Amazon’s policy while avoiding return costs through automated label funding.
Does it integrate with customer support channels?
Yes, it consolidates email, live chat, and social media into a unified inbox with AI-powered responses, templates, and automated workflows for efficiency.
How does it improve post-purchase upselling?
Branded order tracking emails and landing pages include interactive upsell opportunities, turning routine notifications into revenue-driving touchpoints.
Is there a free plan available?
Yes, the free plan includes a return portal with prepaid shipping labels, automated returns, and basic analytics to minimize refunds at no cost.
Can I customize return policies?
Absolutely—set custom return windows, non-returnable items, approval rules, and branded return portals to align with your business needs.
Does it automate customer service?
Yes, AI handles FAQs, summarizes tickets, and auto-assigns queries, reducing response time while maintaining personalized support.
How does it protect against lost packages?
It includes optional package protection, managing claims seamlessly to reduce revenue loss from shipping issues without extra effort.
Customer Reviews
Redo has an overall rating of 5.0 stars from a total of 2 reviews on the Shopify app store. Of these, 2 (100.0%) are positive, 0 (0.0%) are neutral, and 0 (0.0%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
We have only been using Redo for maybe 5 months and so far so good!They are very communitive and don't ghost you like other platforms which is a huge plus. Also, Bryson on their team is awesome!
Redo is fantastic! We use their platform across both our customer service and marketing teams, and it’s been a game-changer. I love having all our marketing tools in one place—it feels cohesive, streamlined, and incredibly easy to use. We recently set up one of their post-purchase tools, and it’s already delivering a great ROI. On top of that, their support team is wonderful—quick to respond and always ready to fix any issues right away. Highly recommend!
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Redo on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Redo FAQ's
How do I install the Redo Shopify app?
To install Redo app on your Shopify store, click on the Redo installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Redo on your Shopify store, then contact us now.
What are the key features of Redo?
The key features offered by Redo to Shopify store owners are:
- ✅Increase profit at each touchpoint of the buyer journey.
- ✅Increase exchange rates and decrease return rates with AI personalization
- ✅AI-first customer service in one unified inbox. Both for desktop and mobile app.
- ✅A full email and sms platform with shoppable email and AI persona targeting
- ✅Increase conversion rates in your checkout flow with AI-driven A/B testing
Does Redo integrate with other Shopify apps or tools?
Yes, Redo seamlessly integrates with other Shopify apps or tools, such as Join rapidly expanding e-commerce companies in reducing their returns., Earn more profit on every return with our unique reward system., Offer free return coverage to compete with Amazon's return policy..
Is there a free trial available for Redo?
No, Redo does not offer any free trial.
What are the pricing plans for Redo?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $10/month, $10/month, $99/month and have no free trial period.
How does billing work for Redo?
Redo uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Redo allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Redo offer customer support? How can I get assistance?
Yes, Redo offers a dedicated support team for any kind of app-related assistance. Please reach out to us for any additional support needs.
Is Redo compatible with my Shopify theme?
Please reach out to us for any additional support needs to confirm its compatibility with your specific Shopify theme.
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