(Updated October 2026) Track every Shopify App Store group where Chatway Live Chat & AI Chatbot ranks — categories, keywords, and collections combined — with current position, status, and 30-day change. Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp..
All categories, keywords, and collections where Chatway Live Chat & AI Chatbot ranks on the Shopify App Store, with current position, status (Leader / Climbing / Declining / Stable), and 30-day change — filterable by date range and sortable by rank or rank change.
| Category/Keyword | Position | Status | Avg Position | Best Position |
|---|---|---|---|---|
Keywordchat support | 1 | Leader | 1.0 | 1 |
Keywordlive chat | 6 1 | Declining | 6.0 | 6 |
Keywordtidio live chat | 6 1 | Declining | 6.0 | 6 |
KeywordFeedback surveys | 6 2 | Declining | 4.5 | 4 |
KeywordSend transcript | 6 3 | Declining | 4.5 | 4 |
Keywordfacebook messenger | 7 1 | Climbing | 7.0 | 7 |
KeywordEscalation | 7 3 | Declining | 5.0 | 4 |
KeywordResponse templates | 7 2 | Declining | 5.5 | 5 |
CategoryHelpdesk Store management > Support > Helpdesk | 8 3 | Declining | 6.0 | 5 |
KeywordUnified inbox | 8 3 | Declining | 6.0 | 5 |
Key Insights:
Monthly ranking trajectory for Chatway Live Chat & AI Chatbot across its top 5 Shopify App Store groups over the past year — pick any categories or keywords, change the date range, or switch to Ranking Changes for per-interval movement.
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chat Support | #1 | #1 | #1 | #1 | #1 | #1 |
| Live Chat | #5 | #5 | #5 | #61 | #6 | #6 |
| Tidio Live Chat | #9 | #9 | #81 | #71 | #61 | #6 |
| Feedback Surveys | #4 | #51 | #5 | #41 | #4 | #73 |
| Send Transcript | #5 | #5 | #41 | #31 | #41 | #73 |
Key Insights:
Chatway Live Chat & AI Chatbot appears across many Shopify App Store categories, keywords, and collections — a broad cross-category footprint that signals the app addresses problems shared by merchants across multiple verticals. Its strongest current position is #1 for chat support, followed by #6 for live chat. Over the past 30 days, Chatway Live Chat & AI Chatbot climbed 1 position in facebook messenger — its strongest mover this month, while Send transcript saw the sharpest dip (3 positions).
Chatway Live Chat & AI Chatbot's 3-position slide in Send transcript alongside declines in 7 additional groups is broad enough that it usually reflects category-leader competitors gaining ground rather than Chatway Live Chat & AI Chatbot itself getting worse.
Across the top 5 groups plotted on this chart, Chatway Live Chat & AI Chatbot declined in 4 and improved in 0 — net downward pressure that often shows up before broader category-level moves. Its sharpest decline is in Feedback Surveys — slipping from #4 to #7 over the charted window.
Chatway Live Chat & AI Chatbot's 3-position slide in Feedback Surveys alongside declines in 3 additional groups is the kind of multi-category drop that usually reflects competitors gaining ground rather than the app itself getting worse — worth comparing against the rising alternatives in the merchant's target category.
Chatway Live Chat & AI Chatbot's strongest position on the Shopify App Store is #1 in chat support, followed by #6 in live chat and #6 in tidio live chat. The Rankings table above shows every group Chatway Live Chat & AI Chatbot appears in, sorted by best position.
Chatway Live Chat & AI Chatbot appears in 76 Shopify App Store groups in total — categories, keywords, and collections combined. The table above shows the top 10 where it currently ranks best; paginate or sort by Rank Change to see the rest.
Chatway Live Chat & AI Chatbot has shown the strongest ranking momentum in facebook messenger, climbing 1 position over the past 30 days. Sort the Rankings table by Rank Change to see the full set of climbers.
Chatway Live Chat & AI Chatbot has slipped the most in Send transcript, dropping 3 positions over the past 30 days. Switch the table sub-tab to "Ranking Changes" to see all decliners ordered by movement size.
Chatway Live Chat & AI Chatbot's rankings are crawled weekly. The current trajectory shows downward pressure across multiple Shopify groups — use the date range filter on the table to compare any two snapshots and the chart to see the long-term shape.
Rankings and trends across every Shopify app, category, and keyword.