Chatway Live Chat & AI Chatbot Shopify App
by PremioLive chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
4.9
(268)
Abysm Internal, Canada
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Install in your Shopify Store
Chatway Live Chat & AI Chatbot Charts
Track Chatway Live Chat & AI Chatbot's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Chatway Live Chat & AI Chatbot
Pros
Excellent Customer Service: Responsive and helpful support team frequently praised for quick issue resolution.
User-Friendly Interface: Clean, intuitive design with easy navigation and setup.
Effective Live Chat: Real-time communication with customers enhances engagement and sales.
Mobile App Functionality: Seamless notifications and chat management on iOS and Android devices.
Cons
Limited Advanced Features: Some users noted the app could benefit from more in-depth functionalities.
Occasional Setup Issues: A few reviews mentioned initial technical difficulties during installation.
Screenshots
About the App
Provide Live chat support, FAQ, WhatsApp inbox & chat buttons
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- Canned responses saved replies & FAQ for better live chat customer support
Keywords
Key Features
- Access Shopify cart, orders, and coupons directly through live chat.
- Use canned responses and FAQs to speed up customer support.
- Provide live chat support via mobile apps on iOS and Android.
Pricing
Chatway Live Chat & AI Chatbot Pricing Plans
Free
$0/month
1 seat included
30 days chat history
FAQs & canned responses
iOS and Android mobile apps
Unlimited conversations
Solo
$29/month
1 seat included
Everything in Free, and
Unlimited chat history
Real-time visitors insights
Email, Whatsapp, Messenger & Instagram
Team
$79/month
4 seats included
Everything in Solo, and
Automations & workflows
Optional AI chatbot credits & agents
Plus
$149/month
10 seats included
Everything in Team, and
Multi-widget support
Multiple inboxes
Priority support
Not sure which plan to pick? Discuss Free or Solo plans with us, learn about custom pricing, or get a demo.
Here's an overview of Chatway Live Chat & AI Chatbot costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by Chatway Live Chat & AI Chatbot: (Free). The paid plan(s) offered by Chatway Live Chat & AI Chatbot: (Solo, Team, Plus).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like 1 seat included, 30 days chat history, FAQs & canned responses, iOS and Android mobile apps, Unlimited conversations, Widget customization, Buttons for social chat channels, AI chatbot agent credits can be added.
Solo: The Solo plan costs $29 and comes with a 14-day free trial period. The plan offers a host of features, including 1 seat included, Everything in Free, and, Unlimited chat history, Real-time visitors insights, Email, Whatsapp, Messenger & Instagram, Live translation & multilingual widget, Custom widget & agent visibility, Optional AI chatbot credits & agents.
Team: The Team plan costs $79 and comes with a 14-day free trial period. The plan offers a host of features, including 4 seats included, Everything in Solo, and, Automations & workflows, Optional AI chatbot credits & agents.
Plus: The Plus plan costs $149 and comes with a 14-day free trial period. The plan offers a host of features, including 10 seats included, Everything in Team, and, Multi-widget support, Multiple inboxes, Priority support, Optional AI chatbot credits & agents.
Chatway Live Chat & AI Chatbot Price Summary
| Pricing summary | Free plan available. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $29, $79, $149 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Chatway Live Chat & AI Chatbot app pricing plans, see the official website.
Chatway Live Chat & AI Chatbot Shopify App Discounts
If you are looking for discounts on Chatway Live Chat & AI Chatbot app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Premio to secure better deals on the Chatway Live Chat & AI Chatbot app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Chatway Live Chat & AI Chatbot
“After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.”
“Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider. ”
“"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"”
Trusted By
Trusted by the best Shopify stores
Abysm Internal
Canada
Open Golfer
United Kingdom
Niconico Swimwear
Indonesia
halfpricedmacs
United States
Campervinn
United Kingdom
The Nguni Shop
South Africa
Powercore 360
United States
Forever Love Bouquets Co.
United States
Comparison
Top Chatway Live Chat & AI Chatbot Alternatives Detailed Comparison
The table below highlights the crucial differences between Chatway Live Chat & AI Chatbot and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.9(265 reviews) | 4.9(54 reviews) | |
| Developed by | Premio | QuickCEP | |
| Launch Date | 9/7/2023 | 1/5/2022 | |
| Pricing | Free, $29/month, $79/month, $149/month | Free, $99/month, $199/month, $899/month | |
| Objective | Provide Live chat support, FAQ, WhatsApp inbox & chat buttons | Expand your business using Chatbots and Marketing Automation. | |
| Categories | Chat, Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. | QuickCEP offers various solutions like smart shopping guide BOT, and marketing automation. | |
| Features List |
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| |
| Highlights |
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| |
| User Reviews and Ratings | |||
| Recommended % | 98.2% | 98.2% | |
| Pros |
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| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 14 day(s) | No | |
| Technical Information | |||
| Rating | 4.9 | 4.9 | |
| Total Reviews | 268 | 81 | |
| Launch Date | 9/7/2023 | 1/5/2022 | |
| SD Points | 51 | N/A | |
More Details About Chatway Live Chat & AI Chatbot
Product Description
Chatway helps merchants provide customer service through a live chat widget, shared helpdesk inbox, WhatsApp, and AI chatbot. Teams can manage customer support conversations, use canned responses, create FAQs, and let AI agents answer common questions before handing chats to human agents when needed. Merchants can view past live chat conversations, follow up with visitors, and send relevant offers directly from the inbox, while managing support across web, Android, and iOS apps from one place
AI Summary
The app is a live chat and customer support tool designed for Shopify stores, offering real-time communication with customers through a user-friendly interface. It features seamless integration with Shopify, customizable chat widgets, and mobile apps for iOS and Android, enabling store owners to respond to inquiries from anywhere. Key functionalities include instant notifications, FAQ automation, canned responses, file sharing, and conversation history tracking. The app is lightweight, easy to set up, and praised for its intuitive design, which avoids cluttering the storefront. Strengths include reliable performance, robust customer support, and tools that enhance customer engagement and sales conversions. However, some reviews suggest room for improvement in feature depth and FAQ comprehensiveness. Overall, the app is well-regarded for its efficiency, customization options, and ability to streamline customer interactions.
Support
For any questions, concerns, or assistance with Chatway Live Chat & AI Chatbot, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Chatway Live Chat & AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Chatway Live Chat & AI Chatbot Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Chatway Live Chat & AI Chatbot seamlessly integrates are given below:
Developer
Looking to install Chatway Live Chat & AI Chatbot app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Chatway Live Chat & AI Chatbot Q&A
How does this app improve customer support?
It centralizes live chat, WhatsApp, and FAQs into one inbox, enabling faster responses with canned replies and automated workflows, improving efficiency and customer satisfaction.
Can I customize the chat widget?
Yes, you can adjust colors, fonts, chat buttons, and business hours to match your brand, ensuring a seamless and professional customer experience.
Does it support multilingual conversations?
Yes, the Pro plan offers real-time translation and a multilingual widget, allowing you to assist customers in their preferred language effortlessly.
Is there a mobile app for agents?
Yes, agents can manage chats on the go via iOS and Android apps, ensuring uninterrupted support from anywhere.
Can I track customer interactions?
Yes, the app provides chat history, behavior tracking, and analytics, helping you understand customer needs and optimize support strategies.
Does it integrate with social media?
Yes, it connects WhatsApp, Facebook Messenger, Instagram, and Telegram, letting customers reach you via their preferred platform.
How does it handle repetitive queries?
Pre-saved canned responses and FAQs automate answers to common questions, reducing response time and agent workload.
Can I assign chats to specific agents?
Yes, you can assign conversations based on expertise or workload, ensuring efficient resolution and balanced team productivity.
Are there automated discounts or offers?
Yes, the app can send targeted promotions based on past chat interactions, helping boost sales and engagement.
What’s the difference between Free and Pro plans?
The Pro plan adds multilingual support, email integration, advanced targeting, and unlimited chat history, ideal for growing teams needing deeper functionality.
Customer Reviews
Chatway Live Chat & AI Chatbot has an overall rating of 5.0 stars from a total of 268 reviews on the Shopify app store. Of these, 266 (99.3%) are positive, 0 (0.0%) are neutral, and 2 (0.7%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
After Shopify's Inbox sudden fall from grace, this simple and elegant app is being a life saver!The colors are customizable, as well as the texts when first opening the chat, it allows for a small FAQs with quick answers, and you can also customize how much info you need from the customer in order to get back to them later, in my case an email is enough.They also have a Chatbot you can train, though my own shop is strictly non-AI, it can be a great tool for other type of shops.If anything I just wish they had a "Dark mode" instead of a white background, but, it does the job. I'm thankful for this app.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
Highly valuable and intuitive tool which is crucial to my business - a big upgrade on an alternative chat bod provider.
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
"Really happy with Chatway on my Shopify store. The live chat works smoothly, and having the FAQ section built right in makes it so much easier for customers to find quick answers. Simple to set up and very useful. Thanks!"
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
support for this app is great, and we used it to replace shopify inbox once they messed up the customer view. This is a great addition to our support team.
We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot.We totally recommend it.
We've recently started to use Chatway for our business and we are enjoying it so far and it has been really helpful. It's easy to use and our customers find it as the quickest way to get in touch with us on the spot.We totally recommend it.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install Chatway Live Chat & AI Chatbot on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Chatway Live Chat & AI Chatbot FAQ's
How do I install the Chatway Live Chat & AI Chatbot Shopify app?
To install Chatway Live Chat & AI Chatbot app on your Shopify store, click on the Chatway Live Chat & AI Chatbot installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Chatway Live Chat & AI Chatbot on your Shopify store, then contact us now.
What are the key features of Chatway Live Chat & AI Chatbot?
The key features offered by Chatway Live Chat & AI Chatbot to Shopify store owners are:
- ✅Access Shopify cart, orders, coupons data & more through live chat support inbox
- ✅AI chatbot, AI agent, chatbot agent for support, sales & customer service 24/7
- ✅Mobile apps for iOS & Android to live chat and provide customer support anywhere
- ✅Manage live chat, WhatsApp Business, Facebook Messenger, Instagram DMs & email
- ✅Canned responses saved replies & FAQ for better live chat customer support
Does Chatway Live Chat & AI Chatbot integrate with other Shopify apps or tools?
Chatway Live Chat & AI Chatbot has not made any official mention of integrating with other Shopify apps or tools. To obtain further information, kindly reach out to their support team or consult your Shopify developer.
Is there a free trial available for Chatway Live Chat & AI Chatbot?
Yes, Chatway Live Chat & AI Chatbot offers 14 days free trial on all its paid plans.
What are the pricing plans for Chatway Live Chat & AI Chatbot?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $29/month, $79/month, $149/month, and come with a 14-day free trial period.
How does billing work for Chatway Live Chat & AI Chatbot?
Chatway Live Chat & AI Chatbot uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Chatway Live Chat & AI Chatbot allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Chatway Live Chat & AI Chatbot offer customer support? How can I get assistance?
Yes, Chatway Live Chat & AI Chatbot offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Chatway Live Chat & AI Chatbot offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Chatway Live Chat & AI Chatbot compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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