Chatway Live Chat & Ai Chatbot Shopify App – Market Share & Install Footprint
(Updated September 2026) Track Chatway Live Chat & AI Chatbot's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. Provide Live chat support, FAQ, WhatsApp inbox & chat buttons.
Chatway Live Chat & Ai Chatbot — Market Share Across Shopify App Store Groups
Chatway Live Chat & AI Chatbot's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Keywordchat box | 59.77%18.59 | Growing |
Keywordchat support | 9.94%14.34 | Declining |
CategoryHelpdesk Store management > Support > Helpdesk | 5.22%0.61 | Declining |
KeywordFeedback surveys | 3.96%1.18 | Growing |
KeywordEscalation | 3.94%1.17 | Growing |
KeywordSend transcript | 2.81%0.69 | Growing |
Keywordcustomer service | 2.03%1.29 | Growing |
KeywordRule-based triggers | 1.99%0.63 | Growing |
KeywordResponse templates | 1.98%0.63 | Growing |
KeywordAI responses | 1.98%0.63 | Growing |
Showing 1-10 out of 43
Key Insights:
- Chatway Live Chat & AI Chatbot captures 59.8% of installs in chat box — its strongest position among the 10 Shopify groups shown (43 groups in total).
- Over the past 30 days, 8 gained share and 2 lost share — net positive share momentum.
- chat box is the biggest gainer (+18.59pp) — strongest share momentum this month.
Chatway Live Chat & Ai Chatbot — Market Share Trend Across Top Groups
Monthly market share trajectory for Chatway Live Chat & AI Chatbot across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Chat Support | 16.74% | 21.39%4.65 | 24.33%2.94 | 10.17%14.16 | 8.85%1.32 | 7.14%1.71 |
| Helpdesk | 6.03% | 5.67%0.36 | 5.93%0.26 | 5.45%0.48 | 5.51%0.06 | 5.35%0.16 |
| Escalation | — | 2.63% | 2.83%0.2 | 4.12%1.29 | 6.47%2.35 | 5.11%1.36 |
| Send Transcript | — | 1.80% | 2.16%0.36 | 2.95%0.79 | 8.47%5.52 | 5.01%3.46 |
| Feedback Surveys | — | 2.62% | 2.84%0.22 | 4.14%1.3 | 6.51%2.37 | 4.80%1.71 |
Key Insights:
- Chatway Live Chat & AI Chatbot's biggest share gain is in Send Transcript — expanded from 1.8% to 5.0% over the charted period.
- Across the 5 plotted groups, Chatway Live Chat & AI Chatbot expanded share in 3 and contracted in 2.
Top Categories Chatway Live Chat & Ai Chatbot Ranks In on Shopify
- Keywordchat box — Holds 59.8% market share in this keyword (+18.59pp this month) — Chatway Live Chat & AI Chatbot's growing footprint here.
- Keywordchat support — Holds 9.9% market share in this keyword (-14.34pp this month) — slipping in this keyword.
- CategoryHelpdesk — Holds 5.2% market share in this category (-0.61pp this month) — slipping in this category.
- KeywordFeedback surveys — Holds 4.0% market share in this keyword (+1.18pp this month) — Chatway Live Chat & AI Chatbot's growing footprint here.
- KeywordEscalation — Holds 3.9% market share in this keyword (+1.17pp this month) — Chatway Live Chat & AI Chatbot's growing footprint here.
Chatway Live Chat & Ai Chatbot on Shopify — Market Share FAQs
1. Where does Chatway Live Chat & AI Chatbot have the most market share on Shopify?
Chatway Live Chat & AI Chatbot captures the largest share of installs in chat box — 59.8% of the group's tracked install base, followed by 9.9% in chat support and 5.2% in Helpdesk. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Chatway Live Chat & AI Chatbot gaining or losing share in?
Chatway Live Chat & AI Chatbot is gaining share in more groups than it's losing. chat box is the biggest gainer this month — switch the table sub-tab to "Market Share Changes" to see the full set of gainers and losers ordered by movement size.
3. How is Chatway Live Chat & AI Chatbot's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Chatway Live Chat & AI Chatbot hold market share?
Chatway Live Chat & AI Chatbot appears in 43 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Chatway Live Chat & AI Chatbot's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Chatway Live Chat & AI Chatbot's current trajectory shows expanding share across multiple Shopify groups — the chart's Monthly granularity smooths weekly noise; switch to Weekly to see the inflection points.
