Chatway Live Chat & Ai Chatbot Shopify App – Market Share & Install Footprint
(Updated October 2026) Track Chatway Live Chat & AI Chatbot's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp..
Chatway Live Chat & Ai Chatbot — Market Share Across Shopify App Store Groups
Chatway Live Chat & AI Chatbot's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Keywordchat support | 7.96%0.25 | Growing |
CategoryHelpdesk Store management > Support > Helpdesk | 4.10%0.02 | Growing |
KeywordSend transcript | 1.60%7.42 | Declining |
Keywordfacebook messenger | 1.54%0.72 | Growing |
CategoryChat Store management > Support > Chat | 1.00%0.03 | Declining |
KeywordFeedback surveys | 0.91%3.90 | Declining |
Keywordlive view | 0.87%0.76 | Declining |
Keywordtidio live chat | 0.82%0.73 | Declining |
Keywordlive chat | 0.74%0.81 | Declining |
CategorySupport Store management > Support | 0.72%0.03 | Declining |
Showing 1-10 out of 36
Key Insights:
- Chatway Live Chat & AI Chatbot captures 8.0% of installs in chat support — its strongest position among the 10 Shopify groups shown (36 groups in total).
- Over the past 30 days, 3 gained share and 7 lost share — net downward pressure.
- Send transcript saw the sharpest contraction (-7.42pp) — worth checking whether the dip is short-term or sustained.
Chatway Live Chat & Ai Chatbot — Market Share Trend Across Top Groups
Monthly market share trajectory for Chatway Live Chat & AI Chatbot across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Chat Support | 21.27% | 24.17%2.9 | 10.07%14.1 | 8.69%1.38 | 7.95%0.74 | 7.73%0.22 |
| Helpdesk | 3.99% | 4.19%0.2 | 3.96%0.23 | 3.98%0.02 | 4.06%0.08 | 4.06% |
| Send Transcript | 1.74% | 2.11%0.37 | 2.87%0.76 | 8.36%5.49 | 5.16%3.2 | 1.15%4.01 |
| Chat | 1.13% | 1.17%0.04 | 1.05%0.12 | 1.03%0.02 | 1.00%0.03 | 0.99%0.01 |
| Facebook Messenger | 0.54% | 0.86%0.32 | 0.96%0.1 | 1.10%0.14 | 1.06%0.04 | 0.95%0.11 |
Key Insights:
- Across the 5 plotted groups, Chatway Live Chat & AI Chatbot expanded share in 0 and contracted in 5.
Top Categories Chatway Live Chat & Ai Chatbot Ranks In on Shopify
- Keywordchat support — Holds 8.0% market share in this keyword (+0.25pp this month) — Chatway Live Chat & AI Chatbot's growing footprint here.
- CategoryHelpdesk — Holds 4.1% market share in this category (+0.02pp this month) — Chatway Live Chat & AI Chatbot's growing footprint here.
- KeywordSend transcript — Holds 1.6% market share in this keyword (-7.42pp this month) — slipping in this keyword.
- Keywordfacebook messenger — Holds 1.5% market share in this keyword (+0.72pp this month) — Chatway Live Chat & AI Chatbot's growing footprint here.
- CategoryChat — Holds 1.0% market share in this category (-0.03pp this month) — slipping in this category.
Chatway Live Chat & Ai Chatbot on Shopify — Market Share FAQs
1. Where does Chatway Live Chat & AI Chatbot have the most market share on Shopify?
Chatway Live Chat & AI Chatbot captures the largest share of installs in chat support — 8.0% of the group's tracked install base, followed by 4.1% in Helpdesk and 1.6% in Send transcript. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Chatway Live Chat & AI Chatbot gaining or losing share in?
Chatway Live Chat & AI Chatbot is contracting in more groups than it's expanding. Send transcript saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Chatway Live Chat & AI Chatbot's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Chatway Live Chat & AI Chatbot hold market share?
Chatway Live Chat & AI Chatbot appears in 36 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Chatway Live Chat & AI Chatbot's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Chatway Live Chat & AI Chatbot is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
