Zendesk Shopify App – Market Share & Install Footprint
(Updated October 2026) Track Zendesk's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. Zendesk enables customer interactions across messaging, phone, chat, email, social media, and more..
Zendesk — Market Share Across Shopify App Store Groups
Zendesk's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
CategoryHelpdesk Store management > Support > Helpdesk | 0.00%0.00 | Stable |
CategorySupport Store management > Support | 0.00%0.00 | Stable |
CategoryStore management | 0.00%0.00 | Stable |
Showing 1-3 out of 3
Key Insights:
- Zendesk captures 0 of installs in Helpdesk — its strongest position among the 3 Shopify groups shown.
- All 3 top-share groups held steady this month — a settled install footprint for Zendesk.
Zendesk — Market Share Trend Across Top Groups
Monthly market share trajectory for Zendesk across its top 3 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Helpdesk | 0.15% | 0.15% | 0.15% | 0.15% | 0.11%0.04 | 0.12%0.01 |
| Support | 0.03% | 0.03% | 0.03% | 0.03% | 0.02%0.01 | 0.02% |
| Store Management | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% | 0.01% |
Key Insights:
- Across the 3 plotted groups, Zendesk expanded share in 0 and contracted in 3.
Top Categories Zendesk Ranks In on Shopify
- CategoryHelpdesk — Holds 0 market share in this Shopify category — a steady footprint for Zendesk.
- CategorySupport — Holds 0 market share in this Shopify category — a steady footprint for Zendesk.
- CategoryStore management — Holds 0 market share in this Shopify category — a steady footprint for Zendesk.
Zendesk on Shopify — Market Share FAQs
1. Where does Zendesk have the most market share on Shopify?
Zendesk captures the largest share of installs in Helpdesk — 0 of the group's tracked install base, followed by 0 in Support and 0 in Store management. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Zendesk gaining or losing share in?
Zendesk's share movement is mixed this month — gaining in some groups, holding or slipping in others. Use the "Market Share Changes" sub-tab to find both the climbers and the decliners ordered by movement size.
3. How is Zendesk's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. How often does Zendesk's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Significant share changes typically take 2–4 weeks to manifest because the underlying review base moves slowly; switch the chart's granularity to Weekly to spot inflection points within the noise.
