Zendesk Shopify App
by ZendeskZendesk allows customers to interact via messaging, phone, chat, email, social media and other methods. Platform for customer service and engagement across multiple channels
3.2
(140)
Harvest Hub, United States
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
Install in your Shopify Store
Zendesk Charts
Track Zendesk's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of Zendesk
Pros
Here is the cleaned-up output after resolving overlapping themes and retaining dominant sentiments based on the reviews:
Seamless Shopify Integration: Efficiently pulls customer order history and details into Zendesk, reducing the need to switch between platforms.
Time-Saving Workflow: Streamlines customer support by providing quick access to order information and reducing response times.
Reliable Performance: Consistently works well for many users, with minimal technical issues once set up.
Cons
Poor Customer Support: Frequent complaints about unresponsive, slow, or unhelpful support teams.
Billing Issues: Reports of unexpected charges, auto-renewals without notice, and refusal to issue refunds.
Screenshots
About the App
Platform for customer service and engagement across multiple channels
- Efficient Customer Service: Resolve customer service issues quickly by having necessary customer information at hand.
- Refund and cancellation processing: Handle refunds and cancellations directly from the Zendesk Support sidebar app.
- Instant storefront chat: Easily integrate live chat into any online store with just a click.
Keywords
Key Features
- Resolve customer inquiries faster with all relevant data in one place.
- Process refunds and cancellations directly from the support sidebar.
- Embed live chat instantly into any online storefront.
Pricing
Zendesk Pricing Plans
Suite Team
$55/month
Suite Growth
$89/month
Suite Professional
$115/month
Suite Enterprise
$150/month
Not sure which plan to pick? Discuss Suite Team or Suite Growth plans with us, learn about custom pricing, or get a demo.
Here's an overview of Zendesk costs for each of the plan(s):
The app offers 4 paid plan(s). The paid plan(s) offered by Zendesk: (Suite Team, Suite Growth, Suite Professional, Suite Enterprise).
The plan encompasses all the features provided by the app.
Zendesk Price Summary
| Pricing summary | From $55/month. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 4 |
| Cost of Paid Plan(s) | $55, $89, $115, $150 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding Zendesk app pricing plans, see the official website.
Zendesk Shopify App Discounts
If you are looking for discounts on Zendesk app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with Zendesk to secure better deals on the Zendesk app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about Zendesk
“If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.”
“We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience. ”
“We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away. ”
Trusted By
Trusted by the best Shopify stores
Harvest Hub
United States
iminit
United States
Yes.Fit
United States
Fuse Lenses
United States
MPOWERD Inc.
United States
Etekcity • Cosori • Levoit • VeSync
United States
Alameda.mx
Mexico
Bellezza Republic
Germany
Zendesk allows customers to interact via messaging, phone, chat, email, social media and other methods.
Make customers happy
Provide customers with fast, simple, and personalized solutions via their preferred methods.
Help your workers
Happy agents are productive agents. Combine all customer data in one place, enabling agents to improve customer experiences.
Knowing things gives you strength
Provide customers with the most suitable responses and information automatically and appropriately, for a quicker self-service experience.
Comparison
Top Zendesk Alternatives Detailed Comparison
The table below highlights the crucial differences between Zendesk and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 3.2(93 reviews) | 4.9(284 reviews) | |
| Developed by | Zendesk | Premio | |
| Launch Date | 3/11/2013 | 9/7/2023 | |
| Pricing | $55/month, $89/month, $115/month, $150/month | Free, $29/month, $79/month, $149/month | |
| Objective | Platform for customer service and engagement across multiple channels | - | |
| Categories | Helpdesk | Chat, Helpdesk | |
| Key Features & Highlights | |||
| Purpose | Zendesk allows customers to interact via messaging, phone, chat, email, social media and other methods. | Live chat, AI chatbot, FAQ & live chat for customer support. Live chat customer service & WhatsApp. | |
| Features List |
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| Highlights |
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| User Reviews and Ratings | |||
| Recommended % | 64.5% | 97.9% | |
| Pros |
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| Cons |
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| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Not available | Available | |
| Free Trial | Yes, for 14 day(s) | Yes, for 14 day(s) | |
| Technical Information | |||
| Rating | 3.2 | 4.9 | |
| Total Reviews | 140 | 268 | |
| Launch Date | 3/11/2013 | 9/7/2023 | |
| SD Points | N/A | 51 | |
More Details About Zendesk
Product Description
This Zendesk Support and Chat app provides agents with all necessary information to respond to customer inquiries right within the conversation, eliminating need to switch systems. This single-location solution allows for efficient, personalised communication and quicker resolution of queries, enabling agents to build stronger customer relationships.
AI Summary
The Shopify-Zendesk integration app enables seamless connectivity between Shopify stores and Zendesk’s customer support platform, allowing agents to access order details, customer history, and fulfillment status directly within Zendesk tickets. Key features include real-time order visibility, quick navigation to Shopify orders, and consolidated customer data, improving response efficiency. Strengths include reliable data synchronization, ease of setup for existing Zendesk users, and time-saving workflows for support teams. However, limitations include occasional technical issues during installation, inconsistent customer support responsiveness, and a lack of advanced features such as order placement or timeline note visibility within Zendesk. Some users report challenges with multi-store management, customization constraints, and occasional performance lags. While the integration is praised for streamlining support operations, its effectiveness depends on proper setup and may require troubleshooting due to sporadic compatibility issues.
Support
For any questions, concerns, or assistance with Zendesk, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, Zendesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
Zendesk Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that Zendesk seamlessly integrates are given below:
Developer
Looking to install Zendesk app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
Customer Reviews
Zendesk has an overall rating of 3.3 stars from a total of 140 reviews on the Shopify app store. Of these, 83 (59.3%) are positive, 6 (4.3%) are neutral, and 51 (36.4%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
If you are a Shopify store owner, I would recommend giving Zendesk a try. It is a free app to install and use for 14 days, so you can see for yourself if it is a good fit for your store.
We recently integrated Shopify/Zendesk and it has been a fantastic tool! We can easily locate customer information as well as the interactions we have with our customers. This has elevated our customer service, providing a seamless customer experience.
We use this app so that our customer service team can see orders that were purchased via our shopify shop. Being able to see the transaction and shipping status without opening shopify allows our customer service team to answer questions regarding their order right away.
Shopify has been an amazing tool for us and we are able to access other tools easily to become more efficient. The help we receive is prompt. There are minimal issues using Shopify. Other platforms we have used have been more difficult, not as efficient, or as helpful. This is a great tool for a busy business.
We love the Shopify integration with Zendesk. It helps us serve our customers in a timely and accurate way by having access to any prior orders, all in one place. As someone who has not spent a lot of time in the customer service area before, Zendesk made it very easy to learn the platform, access support, and optimize our customer experience.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install Zendesk on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
Zendesk FAQ's
How do I install the Zendesk Shopify app?
To install Zendesk app on your Shopify store, click on the Zendesk installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Zendesk on your Shopify store, then contact us now.
What are the key features of Zendesk?
The key features offered by Zendesk to Shopify store owners are:
- ✅Solve customer service tickets faster with access to relevant customer data
- ✅Process refunds and cancellations, directly from the Zendesk Support sidebar app
- ✅With the click of a button, embed live chat in any storefront
Does Zendesk integrate with other Shopify apps or tools?
Yes, Zendesk seamlessly integrates with other Shopify apps or tools, such as Resolve customer service issues quickly by having necessary customer information at hand., Handle refunds and cancellations directly from the Zendesk Support sidebar app., Easily integrate live chat into any online store with just a click..
Is there a free trial available for Zendesk?
Yes, Zendesk offers 14 days free trial on all its paid plans.
What are the pricing plans for Zendesk?
The app offers 4 paid plans, which cost $55/month, $89/month, $115/month, $150/month. The paid plans also come with a 14-day free trial period.
How does billing work for Zendesk?
Zendesk uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, Zendesk allows its subscribers to cancel or upgrade their subscription plan at any time.
Does Zendesk offer customer support? How can I get assistance?
Yes, Zendesk offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, Zendesk offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is Zendesk compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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