Feedback Shopify Apps – Analytics & Insights

Amazon Reviews by Reputon ranks #1 for feedback with 18.6% share — the leader position in a fragmented field where many apps are within striking distance, 1.0pp ahead of Zigpoll Customer Surveys (17.6%). Bizrate Customer Feedback sits at #3 with 1.4% share, rounding out the top tier. The top 3 apps together hold only 37.5% — meaning feedback is a fragmented market where lower-ranked apps still capture significant share. Commentify: Customer Comments is the standout mover this month, climbing 19 positions — a momentum signal worth tracking. Worth noting: the top-ranked app and the highest-share app aren't the same here — App Store rank and our market share metric (computed from review counts and other factors) move on independent dynamics, so cross-checking both views matters in this category.

Feedback is a fragmented market — the top 3 apps together hold only 37.5% of installs, leaving Amazon Reviews by Reputon's 18.6% lead modest in absolute terms and Bizrate Customer Feedback at 1.4% still capturing meaningful share. With this many viable apps, pricing model and integration depth differentiate feedback options more than rank does.

Amazon Reviews by Reputon climbed from #5 (Sep 2025) to #1 (Sep 2026) — a 4-position gain among feedback apps over the charted window. Across the top 5 plotted feedback apps, 3 improved their ranking while 1 declined — the category is moving upward overall. Amazon Reviews by Reputon's share held near 18.6% from Sep 2025 to Sep 2026 — a stable install base for feedback apps rather than active gain or loss.

A 4-position move for the leader over the charted feedback window is large enough to reflect real merchant adoption shifts, not just App Store noise — Amazon Reviews by Reputon's climb as of Sep 2026 is the strongest trajectory signal in this chart.

United States dominates demand for feedback apps with 38.6% of all tracked installs — a single market that effectively defines the category's product priorities. United Kingdom follows at 9.6%, with Germany at 6.7%. Together, the top 3 markets account for 54.8% of feedback app installs worldwide. Australia (6.4%) and Canada (5.1%) round out the top 5.

With 38.6% of feedback app installs concentrated in United States, the leading apps in this category typically prioritize United States-based merchants for localization, currency, and support hours — merchants in United Kingdom (9.6%) and other regions sometimes find better fit in apps that over-index outside United States.

Powerful Contact Form Builder is the only app in this set to have crossed 1,000 reviews, reaching the milestone in 63 months since launch. The remaining 4 feedback apps tracked here are still building toward 1,000 — current cumulative review counts give the clearest picture of where each one stands today.

4 apps on this chart haven't yet crossed 1,000 reviews: Zigpoll Customer Surveys at 508, Amazon Reviews by Reputon at 188, Gojiberry Survey & Feedback at 31, Bizrate Customer Feedback at 10 cumulative reviews. Zigpoll Customer Surveys is closest to the milestone — its current count puts it roughly 51% of the way to 1,000.

Powerful Contact Form Builder is the only app in this set to have crossed 1,000 reviews so far — a useful signal for merchants that one app has already proved sustained adoption while the others remain in the "promising but unproven" tier of the feedback category.