Gorgias: Ai, Helpdesk & Chat Shopify App – Market Share & Install Footprint
(Updated September 2026) Track Gorgias: AI, Helpdesk & Chat's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. Instantly resolve support inquiries and grow your business..
Gorgias: Ai, Helpdesk & Chat — Market Share Across Shopify App Store Groups
Gorgias: AI, Helpdesk & Chat's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Collectionthank-you-order-status-chat | 91.78%1.18 | Declining |
Keywordhelp desk | 29.47%1.78 | Growing |
KeywordVoice support | 20.34%2.35 | Declining |
Keywordsupport | 11.28%4.54 | Growing |
KeywordAuto-reply | 9.92%3.84 | Growing |
KeywordSpam detection | 9.83%3.78 | Growing |
KeywordRule-based triggers | 9.59%3.64 | Growing |
KeywordResponse templates | 9.58%3.64 | Growing |
KeywordAI responses | 9.57%3.61 | Growing |
CategoryHelpdesk Store management > Support > Helpdesk | 9.45%0.17 | Declining |
Showing 1-10 out of 47
Key Insights:
- Gorgias: AI, Helpdesk & Chat captures 91.8% of installs in thank-you-order-status-chat — its strongest position among the 10 Shopify groups shown (47 groups in total).
- Over the past 30 days, 7 gained share and 3 lost share — net positive share momentum.
- support is the biggest gainer (+4.54pp) — strongest share momentum this month.
Gorgias: Ai, Helpdesk & Chat — Market Share Trend Across Top Groups
Monthly market share trajectory for Gorgias: AI, Helpdesk & Chat across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Thank-You-Order-Status-Chat | 97.94% | 94.44%3.5 | 92.96%1.48 | 91.89%1.07 | 92.59%0.7 | 92.21%0.38 |
| Help Desk | 23.86% | 29.12%5.26 | 27.59%1.53 | 29.58%1.99 | 35.35%5.77 | 35.12%0.23 |
| Voice Support | — | 23.39% | 22.56%0.83 | 20.46%2.1 | 20.32%0.14 | 20.71%0.39 |
| Helpdesk | 14.33% | 10.43%3.9 | 9.55%0.88 | 9.51%0.04 | 11.16%1.65 | 10.86%0.3 |
| Auto-Reply | — | 4.64% | 6.05%1.41 | 10.00%3.95 | 15.42%5.42 | 10.60%4.82 |
Key Insights:
- Gorgias: AI, Helpdesk & Chat's biggest share gain is in Thank-You-Order-Status-Chat — expanded from 52.2% to 92.2% over the charted period.
- Across the 5 plotted groups, Gorgias: AI, Helpdesk & Chat expanded share in 4 and contracted in 1.
Top Categories Gorgias: Ai, Helpdesk & Chat Ranks In on Shopify
- Collectionthank-you-order-status-chat — Holds 91.8% market share in this collection (-1.18pp this month) — slipping in this collection.
- Keywordhelp desk — Holds 29.5% market share in this keyword (+1.78pp this month) — Gorgias: AI, Helpdesk & Chat's growing footprint here.
- KeywordVoice support — Holds 20.3% market share in this keyword (-2.35pp this month) — slipping in this keyword.
- Keywordsupport — Holds 11.3% market share in this keyword (+4.54pp this month) — Gorgias: AI, Helpdesk & Chat's growing footprint here.
- KeywordAuto-reply — Holds 9.9% market share in this keyword (+3.84pp this month) — Gorgias: AI, Helpdesk & Chat's growing footprint here.
Gorgias: Ai, Helpdesk & Chat on Shopify — Market Share FAQs
1. Where does Gorgias: AI, Helpdesk & Chat have the most market share on Shopify?
Gorgias: AI, Helpdesk & Chat captures the largest share of installs in thank-you-order-status-chat — 91.8% of the group's tracked install base, followed by 29.5% in help desk and 20.3% in Voice support. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Gorgias: AI, Helpdesk & Chat gaining or losing share in?
Gorgias: AI, Helpdesk & Chat is gaining share in more groups than it's losing. support is the biggest gainer this month — switch the table sub-tab to "Market Share Changes" to see the full set of gainers and losers ordered by movement size.
3. How is Gorgias: AI, Helpdesk & Chat's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Gorgias: AI, Helpdesk & Chat hold market share?
Gorgias: AI, Helpdesk & Chat appears in 47 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Gorgias: AI, Helpdesk & Chat's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Gorgias: AI, Helpdesk & Chat's current trajectory shows expanding share across multiple Shopify groups — the chart's Monthly granularity smooths weekly noise; switch to Weekly to see the inflection points.
