Gorgias: Ai, Helpdesk & Chat Shopify App – Market Share & Install Footprint
(Updated October 2026) Track Gorgias: AI, Helpdesk & Chat's estimated install share within every Shopify App Store group it appears in — categories, keywords, and collections — with current %, 30-day change, and Growing / Stable / Declining status. Instantly resolve support inquiries and grow your business..
Gorgias: Ai, Helpdesk & Chat — Market Share Across Shopify App Store Groups
Gorgias: AI, Helpdesk & Chat's estimated install share within each Shopify App Store group it appears in — categories, keywords, and collections — with current %, status (Growing / Stable / Declining), and 30-day change. Filterable by date range and sortable by share or share change.
| Category/Keyword | Market Share | Status |
|---|---|---|
Collectionthank-you-order-status-chat | 92.11%0.39 | Declining |
KeywordVoice support | 20.13%0.60 | Declining |
Keywordhelp desk | 18.51%16.80 | Declining |
CategoryHelpdesk Store management > Support > Helpdesk | 7.97%0.19 | Declining |
Keywordsupport | 6.63%9.74 | Declining |
Collection | 5.77%0.06 | Declining |
KeywordReal-time translation | 5.31%0.14 | Declining |
Collectionapps-to-extend-hydrogen-build | 5.15%0.27 | Declining |
KeywordRule-based triggers | 3.63%6.36 | Declining |
KeywordSpam detection | 3.62%5.67 | Declining |
Showing 1-10 out of 46
Key Insights:
- Gorgias: AI, Helpdesk & Chat captures 92.1% of installs in thank-you-order-status-chat — its strongest position among the 10 Shopify groups shown (46 groups in total).
- Over the past 30 days, 10 lost share — net downward pressure.
- help desk saw the sharpest contraction (-16.80pp) — worth checking whether the dip is short-term or sustained.
Gorgias: Ai, Helpdesk & Chat — Market Share Trend Across Top Groups
Monthly market share trajectory for Gorgias: AI, Helpdesk & Chat across its top 5 Shopify App Store groups over the past year — pick categories or keywords to plot, filter by country, and switch sub-tabs for absolute share or per-interval change.
Charts Data
| Category / Keyword | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Thank-You-Order-Status-Chat | 94.37% | 92.86%1.51 | 91.78%1.08 | 92.50%0.72 | 92.21%0.29 | 91.78%0.43 |
| Voice Support | 23.42% | 22.54%0.88 | 20.45%2.09 | 20.38%0.07 | 19.70%0.68 | 20.69%0.99 |
| Help Desk | 29.25% | 27.67%1.58 | 29.55%1.88 | 35.17%5.62 | 35.53%0.36 | 19.24%16.29 |
| Support | 3.38% | 6.43%3.05 | 11.74%5.31 | 19.27%7.53 | 12.27%7 | 10.54%1.73 |
| Real-Time Translation | 1.30% | 1.53%0.23 | 3.50%1.97 | 4.94%1.44 | 5.27%0.33 | 9.41%4.14 |
Key Insights:
- Gorgias: AI, Helpdesk & Chat's biggest share gain is in Thank-You-Order-Status-Chat — expanded from 52.2% to 91.8% over the charted period.
- Across the 5 plotted groups, Gorgias: AI, Helpdesk & Chat expanded share in 4 and contracted in 1.
Top Categories Gorgias: Ai, Helpdesk & Chat Ranks In on Shopify
- Collectionthank-you-order-status-chat — Holds 92.1% market share in this collection (-0.39pp this month) — slipping in this collection.
- KeywordVoice support — Holds 20.1% market share in this keyword (-0.60pp this month) — slipping in this keyword.
- Keywordhelp desk — Holds 18.5% market share in this keyword (-16.80pp this month) — slipping in this keyword.
- CategoryHelpdesk — Holds 8.0% market share in this category (-0.19pp this month) — slipping in this category.
- Keywordsupport — Holds 6.6% market share in this keyword (-9.74pp this month) — slipping in this keyword.
Gorgias: Ai, Helpdesk & Chat on Shopify — Market Share FAQs
1. Where does Gorgias: AI, Helpdesk & Chat have the most market share on Shopify?
Gorgias: AI, Helpdesk & Chat captures the largest share of installs in thank-you-order-status-chat — 92.1% of the group's tracked install base, followed by 20.1% in Voice support and 18.5% in help desk. Sort the table by Share to see the full ordered list.
2. Which Shopify categories is Gorgias: AI, Helpdesk & Chat gaining or losing share in?
Gorgias: AI, Helpdesk & Chat is contracting in more groups than it's expanding. help desk saw the sharpest dip this month — switch to "Market Share Changes" to see the full distribution and check whether the contractions cluster around a shared theme.
3. How is Gorgias: AI, Helpdesk & Chat's Shopify market share calculated?
Market share is estimated from each app's review velocity within a group, used as a proxy for install share. For category and collection groups, it's a straight share-of-reviews calculation; for keyword groups, ranking position is weighted (rank #1 ≈ 40× the weight of rank #22, with apps beyond #22 excluded) since search traffic concentrates heavily at the top. The Country filter on the table re-computes share using only that country's reviews.
4. In how many Shopify groups does Gorgias: AI, Helpdesk & Chat hold market share?
Gorgias: AI, Helpdesk & Chat appears in 46 Shopify App Store groups in total — categories, keywords, and collections combined. The table above lists the top 10 where it captures the largest share; paginate or sort by Change to see the rest.
5. How often does Gorgias: AI, Helpdesk & Chat's Shopify market share update?
Share figures are recomputed weekly from the latest review data. Gorgias: AI, Helpdesk & Chat is currently losing share in more groups than it's gaining — the trend chart's date range filter lets you check whether the slide started recently or has been ongoing.
