Voice Support Shopify Apps – Market Share Breakdown
(Updated October 2026) See which voice support Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Voice Support Shopify Apps — Full Market Share Table
All tracked voice support Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Commslayer: AI Helpdesk & Chat | 49.67% | 0.79 | Climbing |
| 2 |  Gorgias: AI, Helpdesk & Chat | 20.13% | 0.60 | Declining |
| 3 |  Zoko WhatsApp Marketing & Chat | 13.59% | 8.68 | Declining |
| 4 |  Verifast AI Chatbot + AI Chat | 11.90% | 5.89 | Climbing |
| 5 |  Chatbase | 2.75% | 2.45 | Climbing |
| 6 |  BuyScout AI Store Agent | 0.89% | 0.82 | Climbing |
| 7 |  B: WhatsApp, Voice, SMS & Chat | 0.51% | 0.21 | Declining |
| 8 |  Richpanel: AI Customer Support | 0.29% | 0.55 | Declining |
| 9 |  YourLio AI Chatbot & Live Chat | 0.10% | 0.05 | Climbing |
| 10 |  ReComAI: AI Chatbot & Sales | 0.06% | 0.06 | Climbing |
Showing 1-10 out of 25
Key Insights:
- Commslayer: AI Helpdesk & Chat holds 49.7% share of voice support app installs — 29.5pp ahead of Gorgias: AI, Helpdesk & Chat (20.1%).
- Top 3 apps (Commslayer: AI Helpdesk & Chat, Gorgias: AI, Helpdesk & Chat, Zoko WhatsApp Marketing & Chat) account for 83.4% of all voice support install share — a concentrated market.
- Verifast AI Chatbot + AI Chat is gaining share fastest this month (+5.89pp) — the largest single gainer among the top voice support apps by share.
- Zoko WhatsApp Marketing & Chat is losing share fastest (-8.68pp) — could indicate a churning user base or a stronger challenger gaining ground.
Voice Support Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 voice support Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Commslayer: AI Helpdesk & Chat | 69.9% | 64.3%5.62 | 67.2%2.85 | 51.1%16.07 | 47.9%3.16 | 49.7%1.75 |
| Gorgias: AI, Helpdesk & Chat | 23.4% | 22.5%0.88 | 20.4%2.09 | 20.4%0.07 | 19.7%0.68 | 20.1%0.43 |
| Zoko WhatsApp Marketing & Chat | — | — | — | 21.6% | 23.1%1.57 | 13.6%9.54 |
| Verifast AI Chatbot + AI Chat | 5.7% | 10.7%4.98 | 10.7%0.02 | 5.9%4.77 | 6.7%0.75 | 11.9%5.24 |
| Chatbase | — | — | — | — | 0.9% | 2.8%1.82 |
Key Insights:
- Commslayer: AI Helpdesk & Chat's share contracted from 69.9% → 49.7% over the charted period.
- Of the top 5 tracked voice support apps, 2 grew share and 3 lost share — challengers are eating into leader's share.
Top Voice Support Shopify Apps by Country
Per-country market share rankings for voice support Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | | | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Commslayer: AI Helpdesk & Chat leads voice support apps in 3 of 4 tracked markets (United States, China, United Kingdom).
- Commslayer: AI Helpdesk & Chat leads worldwide, but India bucks the trend — Verifast AI Chatbot + AI Chat leads there.
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Top 5 Apps in Voice Support
- Commslayer: AI Helpdesk & Chat — Leads voice support apps with 49.7% install share, rated 4.9★ — gaining share this month.
- Gorgias: AI, Helpdesk & Chat — Holds 20.1% of voice support app install share, rated 4.3★ — losing share this month.
- Verifast AI Chatbot + AI Chat — Holds 11.9% of voice support app install share, rated 4.9★ — gaining share this month.
- Zoko WhatsApp Marketing & Chat — Holds 13.6% of voice support app install share, rated 4.9★ — losing share this month.
- Chatbase — Holds 2.7% of voice support app install share, rated 4.8★ — gaining share this month.
Voice Support Shopify Apps — Frequently Asked Questions
1. Which voice support app has the highest market share on Shopify?
Commslayer: AI Helpdesk & Chat dominates the voice support category on Shopify with 49.7% of installs — 29.5pp ahead of Gorgias: AI, Helpdesk & Chat. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for voice support Shopify apps?
For voice support (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which voice support apps are gaining market share on Shopify?
Verifast AI Chatbot + AI Chat is gaining voice support app market share fastest this month, up +5.89pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which voice support apps are losing market share on Shopify?
Zoko WhatsApp Marketing & Chat has lost the most market share this month among voice support apps (-8.68pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most voice support Shopify app installs?
United States drives the largest share of voice support app installs at 35.7%, followed by India at 19.3% and United Kingdom at 8.9%. Use the country picker on the third card to compare market leaders by country.
6. How many voice support apps does ShopDigest track on Shopify?
ShopDigest tracks 96 voice support apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
