Knowledge Base Shopify Apps – Market Share Breakdown
(Updated October 2026) See which knowledge base Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Knowledge Base Shopify Apps — Full Market Share Table
All tracked knowledge base Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Shopify Knowledge Base | 50.25% | 18.39 | Declining |
| 2 |  NG: AI Search Bar & Answers | 33.16% | 33.16 | Climbing |
| 3 |  BetterDocs FAQ Knowledge Base | 11.05% | 4.49 | Declining |
| 4 |  HeiChat: ChatGPT Sales Chatbot | 2.64% | 5.23 | Declining |
| 5 |  AskTimmy AI Chat Bot AI Search | 2.26% | 2.58 | Declining |
| 6 |  Recomaze: AI Sales Agent + AEO | 0.23% | 0.38 | Declining |
| 7 |  Olvio ‑ AI Adviser | 0.19% | 0.05 | Climbing |
| 8 |  LenoChat:Live Chat &AI Chatbot | 0.05% | 0.13 | Declining |
| 9 |  D: AI FAQ Page | 0.04% | 0.29 | Declining |
| 10 |  HumanTouch: Helpdesk & Chat | 0.04% | 0.05 | Declining |
Showing 1-10 out of 26
Key Insights:
- Shopify Knowledge Base holds 50.2% share of knowledge base app installs — 17.1pp ahead of NG: AI Search Bar & Answers (33.2%).
- Top 3 apps (Shopify Knowledge Base, NG: AI Search Bar & Answers, BetterDocs FAQ Knowledge Base) account for 94.5% of all knowledge base install share — a concentrated market.
- NG: AI Search Bar & Answers is gaining share fastest this month (+33.16pp) — the largest single gainer among the top knowledge base apps by share.
- Shopify Knowledge Base is losing share fastest (-18.39pp) — could indicate a churning user base or a stronger challenger gaining ground.
Knowledge Base Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 knowledge base Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 | Oct 2026 |
|---|---|---|---|---|---|---|
| Shopify Knowledge Base | 53.1%43.1 | 57.3%4.14 | 66.2%8.99 | 73.6%7.4 | 50.1%23.56 | 50.3%0.17 |
| NG: AI Search Bar & Answers | — | — | — | — | 33.0% | 33.2%0.11 |
| BetterDocs FAQ Knowledge Base | 21.3%33.37 | 12.6%8.66 | 16.2%3.6 | 16.7%0.49 | 11.0%5.66 | 11.1%0.03 |
| HeiChat: ChatGPT Sales Chatbot | 1.9%5.35 | 9.2%7.23 | 7.2%1.98 | 7.2% | 2.8%4.36 | 2.6%0.18 |
| AskTimmy AI Chat Bot AI Search | 16.9%2.33 | 16.0%0.87 | 7.4%8.67 | 5.2%2.16 | 2.3%2.95 | 2.3%0.01 |
Key Insights:
- Shopify Knowledge Base's share expanded from 29.1% → 50.3% over the charted period.
- Of the top 5 tracked knowledge base apps, 2 grew share and 3 lost share — leader is widening the gap.
Top Knowledge Base Shopify Apps by Country
Per-country market share rankings for knowledge base Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | | | | |
| 2 | | | | | |
| 3 | | | |  | |
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Shopify Knowledge Base leads knowledge base apps in 2 of 4 tracked markets (China, United Kingdom).
- Shopify Knowledge Base leads worldwide, but 2 of 4 tracked markets crown a different leader — NG: AI Search Bar & Answers in United States, Recomaze: AI Sales Agent + AEO in India.
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Top 5 Apps in Knowledge Base
- Shopify Knowledge Base — Leads knowledge base apps with 50.2% install share, rated 3.5★ — losing share this month.
- BetterDocs FAQ Knowledge Base — Holds 11.1% of knowledge base app install share, rated 4.9★ — losing share this month.
- AI Knowledge Base & FAQ Docs — Holds 0 of knowledge base app install share.
- NG: AI Search Bar & Answers — Holds 33.2% of knowledge base app install share, rated 5.0★ — gaining share this month.
- AskTimmy AI Chat Bot AI Search — Holds 2.3% of knowledge base app install share, rated 5.0★ — losing share this month.
Knowledge Base Shopify Apps — Frequently Asked Questions
1. Which knowledge base app has the highest market share on Shopify?
Shopify Knowledge Base dominates the knowledge base category on Shopify with 50.2% of installs — 17.1pp ahead of NG: AI Search Bar & Answers. This is a clear leader by share, so most merchants default to it unless they have a niche-fit reason to pick differently.
2. How is market share calculated for knowledge base Shopify apps?
For knowledge base (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which knowledge base apps are gaining market share on Shopify?
NG: AI Search Bar & Answers is gaining knowledge base app market share fastest this month, up +33.16pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which knowledge base apps are losing market share on Shopify?
Shopify Knowledge Base has lost the most market share this month among knowledge base apps (-18.39pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most knowledge base Shopify app installs?
United States drives the largest share of knowledge base app installs at 48.0%, followed by Germany at 7.8% and Japan at 5.4%. Use the country picker on the third card to compare market leaders by country.
6. How many knowledge base apps does ShopDigest track on Shopify?
ShopDigest tracks 96 knowledge base apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
