HeiChat AI Chatbot & Live Chat Shopify App
by heicarbookOffer around-the-clock online support bot. Assist with order tracking and suggest products based on customer needs. ChatGPT powered AI Chat, WhatsApp & Livechat - Sales & Support
4.7
(93)
Mac Fab Performance, United States
Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website.The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.
Install in your Shopify Store
HeiChat AI Chatbot & Live Chat Charts
Track HeiChat AI Chatbot & Live Chat's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of HeiChat AI Chatbot & Live Chat
Pros
Seamless Integration with Shopify: Effortlessly connects with Shopify for order tracking, product info, and policy updates.
Multiple AI Model Options: Flexibility to choose from various AI platforms like Claude and ChatGPT for tailored performance.
Efficient Customer Query Handling: Significantly reduces response time and handles both basic and advanced inquiries effectively.
Quick Setup and Training: Easy installation and intuitive training process with support for multiple input formats.
Cons
Limited Market Availability: Currently restricted to certain regions, with users awaiting expansion to other countries.
Bugs in Setup Process: Some users reported issues during initial setup, including unresponsive menus and unsaved changes.
Screenshots
About the App
ChatGPT powered AI Chat, WhatsApp & Livechat - Sales & Support
- Multilingual Support: Supports over 70 languages, including EN, ES, ZH, FR, DE, AR, JA, RU, and is available 24/7.
- Order Tracking: "The 'Where is my order' can assist in tracking and accurately replying."
- AI Training: Upload PDF or TXT files to the chatbot's learning center and teach your own AI.
- No-code deployment: You don't need any developers or API keys, it's ready to use after installation.
- Customer ticket submissions: Customers can submit tickets, and the store owner will get email alerts.
Keywords
Key Features
- Converts customer inquiries into sales using AI-powered insights.
- Tracks and accurately responds to "Where is my order" requests.
- Operates 24/7 with support for over 95 languages.
Pricing
HeiChat AI Chatbot & Live Chat Pricing Plans
Free
$0/month
800k Free Tokens
100 Products to recommend
20 Knowledge Bases
Customizable Widgets
Switch AI Models
Pro
$29.9/month
500 Products
100 Knowledge Bases
10M Tokens/Month
250 AI replies/month (Basic model)
Pro Plus
$69.9/month
3,000 Products
1,000 Knowledge Bases
LiveChat/WhatsApp/Messenger Integration
50M Tokens/Month
1250 AI replies/month (Basic model)
Pro Max
$299/month
All Pro Plus Features
400M Tokens/Month
20,000 Products
3,000 Knowledge Bases
Use Your Own OpenAI API Key
Not sure which plan to pick? Discuss Free or Pro plans with us, learn about custom pricing, or get a demo.
Here's an overview of HeiChat AI Chatbot & Live Chat costs for each of the plan(s):
The app has 4 pricing plans: 1 free and 3 paid. The free plan(s) offered by HeiChat AI Chatbot & Live Chat: (Free). The paid plan(s) offered by HeiChat AI Chatbot & Live Chat: (Pro, Pro Plus, Pro Max).
The details of the plan(s) are outlined below:
Free: This plan is free forever, incurring no subscription costs. It offers a wide range of features like 800k Free Tokens, 100 Products to recommend, 20 Knowledge Bases, Customizable Widgets, Switch AI Models, Mobile App.
Pro: The Pro plan costs $29.9 and comes with a 3-day free trial period. The plan offers a host of features, including 500 Products, 100 Knowledge Bases, 10M Tokens/Month, 250 AI replies/month (Basic model).
Pro Plus: The Pro Plus plan costs $69.9 and comes with a 3-day free trial period. The plan offers a host of features, including 3,000 Products, 1,000 Knowledge Bases, LiveChat/WhatsApp/Messenger Integration, 50M Tokens/Month, 1250 AI replies/month (Basic model), Comprehensive marketing tools, AI-Powered Tickets Management, Support Cloudflare to reduce spam.
Pro Max: The Pro Max plan costs $299 and comes with a 3-day free trial period. The plan offers a host of features, including All Pro Plus Features, 400M Tokens/Month, 20,000 Products, 3,000 Knowledge Bases, Use Your Own OpenAI API Key, 10000 AI replies/month (Basic model).
HeiChat AI Chatbot & Live Chat Price Summary
| Pricing summary | Free to install. Free trial available. |
| Total Pricing Plan(s) | 4 |
| Number of free plan(s) | 1 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $29.9, $69.9, $299 |
| Free trial available | Yes, for 3 day(s) |
For further information regarding HeiChat AI Chatbot & Live Chat app pricing plans, see the official website.
HeiChat AI Chatbot & Live Chat Shopify App Discounts
If you are looking for discounts on HeiChat AI Chatbot & Live Chat app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with heicarbook to secure better deals on the HeiChat AI Chatbot & Live Chat app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about HeiChat AI Chatbot & Live Chat
“Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website.The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online. ”
“HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.”
“After testing multiple Shopify AI chatbots, HeiChat is the only one I actually launched on my store. The rest flunked testing — hallucinations, drift, or constant manual correction.It just works. FAQ and policy-backed responses stay accurate and grounded. No babysitting.Real customization. Model selection, behavior tuning, flexible chat modes — it adapts to your business, not a template.Product discovery is visual and fast. Recommendations feel native to the shopping flow, not like a support popup.Built-in Quiz sealed the deal. I was shopping for a standalone quiz app ($30–$100+/mo) when I found HeiChat's quiz builder. It's polished, AI-driven, supports a dedicated storefront landing page, and interprets answers semantically — not just keyword matching. It killed my need for a separate subscription. At this price, that alone justifies the cost.Everything is cohesive. Knowledge retrieval, product discovery, quiz, human handoff, intake, search, video — not a bloated feature stack, but an integrated system that stays lightweight.Support is fast and real. No canned replies. Actual improvements shipped based on user feedback.Bottom line: The only Shopify chatbot I trust in front of customers. Toss in the quiz tool, and there's no real competitor. Best in class.”
Trusted By
Trusted by the best Shopify stores
Mac Fab Performance
United States
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United Kingdom
Pawplus Jewels
United States
iShop El Salvador
El Salvador
NixBlix Perú
Peru
Lisas Boutique
Cyprus
GOLDCITY
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Cheeky Seats Scooter Seat Covers
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Comparison
Top HeiChat AI Chatbot & Live Chat Alternatives Detailed Comparison
The table below highlights the crucial differences between HeiChat AI Chatbot & Live Chat and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.7(70 reviews) | 4.7(435 reviews) | |
| Developed by | heicarbook | BestChat | |
| Launch Date | 4/26/2023 | 8/1/2023 | |
| Pricing | Free, $29.90/month, $69.90/month, $299/month | Free, $30/month, $100/month, $300/month | |
| Objective | ChatGPT powered AI Chat, WhatsApp & Livechat - Sales & Support | Unlimited AI Chat: Enhancing Sales and Improving Service | |
| Categories | Chat, Upsell and cross-sell | Chat, Upsell and cross-sell | |
| Key Features & Highlights | |||
| Purpose | Offer around-the-clock online support bot. Assist with order tracking and suggest products based on customer needs. | Smart AI Robot: Boost sales, improve happiness, and simplify tasks. | |
| Features List |
|
| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 94.9% | 93.4% | |
| Pros |
|
| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 4 | 4 | |
| Free Plan | Available | Available | |
| Free Trial | Yes, for 3 day(s) | No | |
| Technical Information | |||
| Rating | 4.7 | 4.7 | |
| Total Reviews | 93 | 395 | |
| Launch Date | 4/26/2023 | 8/1/2023 | |
| SD Points | 43 | 301 | |
More Details About HeiChat AI Chatbot & Live Chat
Product Description
A customer service chatbot utilizing GPT-3.5 can handle customer queries such as order status accurately and recommend up to 500 different products. It can answer queries about sales and shipping policies without the need for complex setup and can be trained exclusively for your store using a knowledge base and correction method.
AI Summary
HeiChat is an AI-powered Shopify chatbot designed to automate customer support and enhance engagement. It integrates seamlessly with Shopify, enabling customers to track orders, access product details, and inquire about store policies without human intervention. The app supports multiple AI models, including ChatGPT and Claude, allowing merchants to select the best fit for their needs. Its knowledge base can be trained using uploaded documents, product catalogs, and store content, improving response accuracy over time. Key strengths include multilingual support, a user-friendly setup, and robust customization options, such as tailoring responses and branding the chat interface. The app also provides analytics to track performance and sales generated by the bot. Notable limitations include occasional learning constraints, such as product quantity caps in lower-tier plans, though some users report flexibility from support to adjust these limits. A few early adopters encountered setup glitches or unresponsive instances, but most note prompt and effective customer support. While the app excels in handling common queries, complex or region-specific requests may require further refinement. Overall, HeiChat is a cost-effective solution for reducing support workload, improving response times, and boosting customer satisfaction, particularly for small to mid-sized stores.
Support
For any questions, concerns, or assistance with HeiChat AI Chatbot & Live Chat, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected].
Language Support
Details of the HeiChat AI Chatbot & Live Chat app are available in various languages on the Shopify app store, including Japanese, Chinese (Simplified), Spanish, French, German, Portuguese (Portugal), Italian, and Dutch.
HeiChat AI Chatbot & Live Chat Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | Not available |
| Privacy Policy: | Privacy details |
| Language Support: | English, Japanese, Chinese (Simplified), Spanish, French, German, Portuguese (Portugal), Italian, and Dutch |
Integration
The list of top Shopify apps or features or software tools that HeiChat AI Chatbot & Live Chat seamlessly integrates are given below:
Developer
Name: heicarbook
Website: /partners/heicarbook
Address: 1942 Broadway St. STE 314C, Boulder, CO, 80302
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Customer Reviews
HeiChat AI Chatbot & Live Chat has an overall rating of 4.8 stars from a total of 93 reviews on the Shopify app store. Of these, 87 (93.5%) are positive, 4 (4.3%) are neutral, and 2 (2.2%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
Has saved me countless hours of phone calls and emails asking redundant technical questions that are listed on our website.The best AI Chatbot we tested. Have been using it for months now and are very happy. Easy to set up, support was easy to work with to make a couple changes that better fit our business model. Retains all of the information very well and references the data you share first, versus whatever it can find online.
HeiChat has been a tremendous help to us. We saw immediate results after installing the app on our online store: it automatically responds to customers, handles product inquiries, and recovers sales opportunities that might otherwise have been lost. It is easy to set up, feature-rich, and powerful, with highly responsive customer support—making it an indispensable tool for us. It is the best in its class, and I highly recommend it.
After testing multiple Shopify AI chatbots, HeiChat is the only one I actually launched on my store. The rest flunked testing — hallucinations, drift, or constant manual correction.It just works. FAQ and policy-backed responses stay accurate and grounded. No babysitting.Real customization. Model selection, behavior tuning, flexible chat modes — it adapts to your business, not a template.Product discovery is visual and fast. Recommendations feel native to the shopping flow, not like a support popup.Built-in Quiz sealed the deal. I was shopping for a standalone quiz app ($30–$100+/mo) when I found HeiChat's quiz builder. It's polished, AI-driven, supports a dedicated storefront landing page, and interprets answers semantically — not just keyword matching. It killed my need for a separate subscription. At this price, that alone justifies the cost.Everything is cohesive. Knowledge retrieval, product discovery, quiz, human handoff, intake, search, video — not a bloated feature stack, but an integrated system that stays lightweight.Support is fast and real. No canned replies. Actual improvements shipped based on user feedback.Bottom line: The only Shopify chatbot I trust in front of customers. Toss in the quiz tool, and there's no real competitor. Best in class.
This app has been incredibly valuable for our team. HeiChat allows us to scale customer support efficiently while delivering fast and accurate answers to our customers. The integration with Shopify is smooth, and the setup process was straightforward. We highly recommend it to any e-commerce business looking to improve customer service.
HeiChat has been a game changer for our business. Since integrating it with Shopify, we have been able to scale our customer support much faster while maintaining a great customer experience. The AI responses are accurate, efficient, and save our team a significant amount of time. Highly recommended.
Video Demo and Screenshots
Product Video
Product Screenshots
Installation Steps
How to install HeiChat AI Chatbot & Live Chat on your Shopify store
Find your app
Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
Install in your Shopify Store
HeiChat AI Chatbot & Live Chat FAQ's
How do I install the HeiChat AI Chatbot & Live Chat Shopify app?
To install HeiChat AI Chatbot & Live Chat app on your Shopify store, click on the HeiChat AI Chatbot & Live Chat installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install HeiChat AI Chatbot & Live Chat on your Shopify store, then contact us now.
What are the key features of HeiChat AI Chatbot & Live Chat?
The key features offered by HeiChat AI Chatbot & Live Chat to Shopify store owners are:
- ✅24/7 AI Chatbot & Live Chat in 95+ languages for global customer service.
- ✅AI-powered guided selling recommends products & closes sales in chat.
- ✅AI Helpdesk handles order tracking, FAQs & tickets — hands-free.
- ✅Omnichannel support: live chat, WhatsApp & Messenger, one inbox.
- ✅Capture leads, sync CRM via webhook, join any chat from mobile app.
Does HeiChat AI Chatbot & Live Chat integrate with other Shopify apps or tools?
Yes, HeiChat AI Chatbot & Live Chat seamlessly integrates with other Shopify apps or tools, such as Supports over 70 languages, including EN, ES, ZH, FR, DE, AR, JA, RU, and is available 24/7., "The 'Where is my order' can assist in tracking and accurately replying.", Upload PDF or TXT files to the chatbot's learning center and teach your own AI..
Is there a free trial available for HeiChat AI Chatbot & Live Chat?
Yes, HeiChat AI Chatbot & Live Chat offers 3 days free trial on all its paid plans.
What are the pricing plans for HeiChat AI Chatbot & Live Chat?
The app has 4 pricing plans: 1 free and 3 paid. The paid plans cost $29.9/month, $69.9/month, $299/month, and come with a 3-day free trial period.
How does billing work for HeiChat AI Chatbot & Live Chat?
HeiChat AI Chatbot & Live Chat uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, HeiChat AI Chatbot & Live Chat allows its subscribers to cancel or upgrade their subscription plan at any time.
Does HeiChat AI Chatbot & Live Chat offer customer support? How can I get assistance?
Yes, HeiChat AI Chatbot & Live Chat offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Is HeiChat AI Chatbot & Live Chat compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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