Customer Support Shopify Apps – Market Share Breakdown
(Updated September 2026) See which customer support Shopify apps dominate installs and how their share has shifted over time. This keyword page shows the full market share table, monthly share trends for the leaders, and a country-level breakdown so you can compare global vs regional dominance.
Customer Support Shopify Apps — Full Market Share Table
All tracked customer support Shopify apps ranked by current install share, with change vs 30 days ago and Leader / Climbing / Declining / Stable status — filterable by country and date range.
| # | App | Market Share | Change | Status |
|---|---|---|---|---|
| 1 |  Kaching Bundles App & Upsells | 69.95% | 48.16 | Climbing |
| 2 |  Tidio: AI Chatbot & Live Chat | 14.87% | 14.71 | Declining |
| 3 |  Shopify Inbox | 7.04% | 1.78 | Declining |
| 4 |  Richpanel: AI Customer Support | 2.86% | 2.62 | Declining |
| 5 |  Order Printer Pro: PDF Invoice | 1.68% | 0.76 | Declining |
| 6 |  eBay Integration ‑ DPL | 0.83% | 0.88 | Declining |
| 7 |  Login as Customer: Support | 0.75% | 0.24 | Climbing |
| 8 |  Chatty AI Chatbot & Live Chat | 0.59% | 0.25 | Declining |
| 9 |  Judge.me Ali Reviews Importer | 0.45% | 0.06 | Climbing |
| 10 |  Etsy Integration ‑ DPL | 0.29% | 0.29 | Climbing |
Showing 1-10 out of 25
Key Insights:
- Kaching Bundles App & Upsells holds 70.0% share of customer support app installs — 55.1pp ahead of Tidio: AI Chatbot & Live Chat (14.9%).
- Top 3 apps (Kaching Bundles App & Upsells, Tidio: AI Chatbot & Live Chat, Shopify Inbox) account for 91.9% of all customer support install share — a fragmented market.
- Kaching Bundles App & Upsells is gaining share fastest this month (+48.16pp) — the largest single gainer among the top customer support apps by share.
- Tidio: AI Chatbot & Live Chat is losing share fastest (-14.71pp) — could indicate a churning user base or a stronger challenger gaining ground.
Customer Support Shopify Apps — Market Share Over Time
Monthly market share trajectory for the top 5 customer support Shopify apps over the past year — see who's gaining or losing install share month by month.
Charts Data
| App | Apr 2026 | May 2026 | Jun 2026 | Jul 2026 | Aug 2026 | Sep 2026 |
|---|---|---|---|---|---|---|
| Kaching Bundles App & Upsells | 59.1%13.54 | 47.1%11.98 | 21.8%25.28 | 69.9%48.04 | 5.2%64.71 | 79.2%73.98 |
| Order Printer Pro: PDF Invoice | 27.9%12.84 | 1.1%26.72 | 2.4%1.29 | 1.7%0.73 | 71.3%69.55 | 14.7%56.55 |
| Shopify Inbox | — | 1.9% | 8.8%6.9 | 7.0%1.79 | 5.7%1.31 | 2.5%3.22 |
| Richpanel: AI Customer Support | 0.9%0.65 | 2.6%1.71 | 5.5%2.84 | 2.9%2.62 | 3.2%0.32 | 1.7%1.5 |
 Xcotton Post Purchase Guard | — | — | — | — | 0.8% | 0.5%0.32 |
Key Insights:
- Kaching Bundles App & Upsells's share expanded from 39.6% → 79.2% over the charted period.
- Of the top 5 tracked customer support apps, 4 grew share and 1 lost share — leader is widening the gap.
Top Customer Support Shopify Apps by Country
Per-country market share rankings for customer support Shopify apps across 5 markets — see which apps lead in each country and where regional leaders diverge from the global leader.
| # | 🌎 Worldwide |  United States |  India |  China |  United Kingdom |
|---|---|---|---|---|---|
| 1 | | ||||
| 2 | | | | | |
| 3 | |||||
| 4 | | | | | |
| 5 | | | | | |
Key Insights:
- Kaching Bundles App & Upsells leads customer support apps in 3 of 4 tracked markets (United States, India, United Kingdom).
- Kaching Bundles App & Upsells leads worldwide, but China bucks the trend — Tidio: AI Chatbot & Live Chat leads there.
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Top 5 Apps in Customer Support
- Richpanel: AI Customer Support — Leads customer support apps with 1.7% install share, rated 4.7★ — losing share this month.
- Gladly: AI Customer Support — Holds 0 of customer support app install share, rated 4.7★.
- Login as Customer: Support — Holds 0.4% of customer support app install share, rated 4.1★ — losing share this month.
- Kaching Bundles App & Upsells — Holds 79.1% of customer support app install share, rated 5.0★ — gaining share this month.
- Order Printer Pro: PDF Invoice — Holds 14.7% of customer support app install share, rated 4.9★ — losing share this month.
Customer Support Shopify Apps — Frequently Asked Questions
1. Which customer support app has the highest market share on Shopify?
Kaching Bundles App & Upsells ranks #1 by share among customer support apps at 70.0%, but the market is fragmented — multiple apps capture meaningful share. Compare the top 5 on features and pricing before deciding.
2. How is market share calculated for customer support Shopify apps?
For customer support (a keyword page), market share is rank-weighted — apps at position #1 carry roughly 40× the weight of apps at position #22, and apps beyond #22 are excluded. Each app's weighted score is divided by the total weighted score across the keyword to give the share %. This reflects Shopify search behaviour: most installs come from the top of the results.
3. Which customer support apps are gaining market share on Shopify?
Kaching Bundles App & Upsells is gaining customer support app market share fastest this month, up +48.16pp versus 30 days ago. Switch the table sub-tab to "Market Share Changes" to see all gainers ordered by movement.
4. Which customer support apps are losing market share on Shopify?
Tidio: AI Chatbot & Live Chat has lost the most market share this month among customer support apps (-14.71pp). Sort the table by Change (Low to High) to see the full list of decliners.
5. Which countries drive the most customer support Shopify app installs?
United States drives the largest share of customer support app installs at 30.9%, followed by Australia at 7.4% and United Kingdom at 7.3%. Use the country picker on the third card to compare market leaders by country.
6. How many customer support apps does ShopDigest track on Shopify?
ShopDigest tracks 96 customer support apps on the Shopify App Store. Market share, rankings, and review data refresh weekly so you can track competitive shifts as they happen.
7. Why does the highest-share customer support app differ from the #1 ranked app?
Rank reflects an app's current position in the Shopify App Store under customer support (driven by Shopify's own algorithm), while market share on ShopDigest is estimated from review counts and other factors as a proxy for active installs. The two metrics move on independent dynamics, so the highest-share app and the #1-ranked app are not always the same — and a divergence between them is worth noting rather than assuming one will pull the other along. For customer support, Kaching Bundles App & Upsells leads on share; see the rankings tab for who currently holds #1 position.
