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Customer Service Helpdesk Shopify App
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Highlights
Customer Support, AI ticketing, Feedback, Free Live chat, CRM
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About the App
Overview of Customer Service Helpdesk Shopify App:
The Customer Service Helpdesk App is a Shopify app listed under Support ticket management and Chat categories. The app was developed by and launched on July 12, 2016 on the Shopify app store. The main purpose of the app is: "Faster and smarter customer support helpdesk software and live chat for everywhere you sell."
The Customer Service Helpdesk App has been reviewed 0 times by Shopify merchants all across the globe and holds an overall rating of stars.
The app offers 3 paid plans, which costs $199/month, $49/month, $89/month. The paid plans also come with a 14-day free trial period.
Customer Service Helpdesk Shopify App In A Nutshell:
| Title | Description |
|---|---|
| App Name | Customer Service Helpdesk App |
| App Benefit | Customer Support, AI ticketing, Feedback, Free Live chat, CRM |
| App Objective | Faster and smarter customer support helpdesk software and live chat for everywhere you sell. |
| List of Categories | Support ticket management, Chat |
| Developed by | |
| Launch Date | July 12, 2016 |
| Total Pricing Plan(s) | 3 (0 free plan(s), 3 paid plan(s)) |
| Paid plan price(s) | $199/month, $49/month, $89/month |
| Free Trial Available | Yes, for 14 day(s) |
| App Rating | |
| Total Reviews | 0 |
Salient Features
Key Features and Benefits of Customer Service Helpdesk App App:
Customer Service Helpdesk App offers the following key features to Shopify store owners:
The top three benefits of using Customer Service Helpdesk Shopify App Shopify app are:
- Centralize customer messages: All customer queries from your Shopify store, marketplaces, emails and social channels in one place, so you'll never miss a ticket again.
- Automate tasks, reply faster: Set automation rules and let our A.I. tools analyse customer queries and automatically suggest response so you can reply in just one click.
- Chat with buyers, drive sales: Boost sales through customer service and help web visitors, in real time, at the peak of their purchasing intent, with our Free Live Chat.
To know more information on Customer Service Helpdesk App, click here.
If you are interested, check out the Customer Service Helpdesk App's demo store before installing on your Shopify store.
Pricing details
Customer Service Helpdesk App Pricing Plans:
The app offers 3 paid plan(s). The paid plan(s) offered by Customer Service Helpdesk App: $199/month, $49/month, $89/month
| Title | Description |
|---|---|
| Pricing summary | |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $199/month, $49/month, $89/month |
| Free trail available | Yes, for 14 day(s) |
Here's an overview of Customer Service Helpdesk App costs for each of the plan(s):
Entrepreneur 300
$49
per month
Team - Agent based
$89
per month
Entrepreneur 2000
$199
per month
Entrepreneur 300
$49/month
- 300 tickets per month
- AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses
- Returns & Cancellations
- Live Chat
Team - Agent based
$89/month
- Unlimited tickets
- 50 rule-based response automations
- SAL Management
- Add 5 Channels
- Live Chat
- Returns & Cancellations
- 24/7 support
Entrepreneur 2000
$199/month
- 2,000 Tickets
- Unlimited Agents & Channels
- AI Summaries, Sentiment Analysis & Response Suggestions
- Live Chat
- Returns & Cancellations
Details
The details of the plan(s) are outlined below:
- Entrepreneur 300: The Entrepreneur 300 costs $49/month and comes with a 14-day free trial period. The plan offers a host of features, including 300 tickets per month, AI Summaries, Sentiment Analysis, Response Suggestions & HandsFree responses, Returns & Cancellations, Live Chat.
- Team - Agent based: The Team - Agent based costs $89/month and comes with a 14-day free trial period. The plan offers a host of features, including Unlimited tickets, 50 rule-based response automations, SAL Management, Add 5 Channels, Live Chat, Returns & Cancellations, 24/7 support.
- Entrepreneur 2000: The Entrepreneur 2000 costs $199/month and comes with a 14-day free trial period. The plan offers a host of features, including 2,000 Tickets, Unlimited Agents & Channels, AI Summaries, Sentiment Analysis & Response Suggestions, Live Chat, Returns & Cancellations.
Reviews
Customer Service Helpdesk Shopify App Reviews:
Customer Service Helpdesk App has an overall rating of stars from a total of 0 reviews on the Shopify app store. Of these, 0.00% are positive, 0.00% are neutral, and 0.00% are negative.
Positive Reviews - 29
Neutral Reviews - 1
Negative Reviews - 1
App Comparison
Top Customer Service Helpdesk App Alternatives Detailed Comparison:
The table below highlights the crucial differences between Customer Service Helpdesk App and similar other Shopify apps in the same category.
|  |  |  | |
|---|---|---|---|---|
| General Information | ||||
| Ratings | 0 Reviews | 0 Reviews | 0 Reviews | 0 Reviews |
| Developed by | ||||
| Launch Date | July 12, 2016 | July 14, 2014 | March 01, 2017 | February 22, 2021 |
| Pricing | ||||
| App objective | Customer Support, AI ticketing, Feedback, Free Live chat, CRM | Live Chat boosted with Chatbots for the best customer support | Happier customers. Easier workflows. Faster revenue growth. | Helpdesk,Helpcenter,LiveChat,Track,Facebook Messenger,WhatsApp |
| Categories | Support ticket management, Chat | Chat, Support ticket management | Chat, Support ticket management | Chat, Support ticket management |
| Key Features & Highlights | ||||
| Features List | ||||
| Highlights |
|
|
| |
| User Reviews and Ratings | ||||
| Summary | 0 Reviews | 0 Reviews | 0 Reviews | 0 Reviews |
| Pricing and Plans | ||||
| Total Pricing Plans | 3 | 4 | 4 | 4 |
| Free plan(s) | Not available | Available | Not available | Available |
| Free Trial | Yes, for 14 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) | Yes, for 7 day(s) |
| Plan Details | Entrepreneur 300 : $49/month Team - Agent based : $89/month Entrepreneur 2000 : $199/month | Free Customer Service : $29/month Flows : $29/month Lyro AI Chatbot : $39/month | Starter plan : $10/month Basic plan : $60/month Pro plan : $360/month Advanced plan : $900/month | Free : Free to install Starter : $16.90/month Basic : $29.90/month Pro : $89.90/month |
| App Support | ||||
| Support Channels | support@edesk.com | support@tidio.net | support@gorgias.com | support@willdesk.email |
| Support Email | support@edesk.com | support@tidio.net | support@gorgias.com | support@willdesk.email |
| Contact Number(s) | ||||
| FAQ Page | FAQ details | FAQ details | FAQ details | |
| Language Support | English | English, German, French, Italian, Portuguese (Brazil), Spanish | English | English, Chinese (Simplified), Chinese (Traditional), French, German, Portuguese (Portugal), Portuguese (Brazil), Italian, Spanish, Japanese, Polish, Danish, Norwegian (Bokmål), Dutch, Turkish, Slovak, Somali, Slovenian, Turkmen |
| Integrations | ||||
| Integration list | ||||
Support
Customer Service Helpdesk App App Support:
For any questions, concerns, or assistance with Customer Service Helpdesk App, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to support@edesk.com.
Additionally, Customer Service Helpdesk App offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Details of the Customer Service Helpdesk App app are available in various languages on the Shopify app store, including English.
Customer Service Helpdesk App App Support Information In A Nutshell:
| Title | Description |
|---|---|
| Support Email | support@edesk.com |
| Contact Number(s) | |
| FAQ Page | FAQ Page |
| Privacy Policy | Privacy Policy |
| Language Support | English |
Integrations
Customer Service Helpdesk App Featured Integrations:
The list of top Shopify apps or features or software tools that Customer Service Helpdesk App seamlessly integrates are given below:
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Developer Profile
They have about 7 years of experience in developing Shopify apps with a portfolio of 1 Shopify app(s) and an average rating of 4.4 stars. To learn more about Developer and explore their app(s), visit their official website at https://www.edesk.com/?utm_source=shop&utm_campaign=shop_app.
Frequently Asked Questions (FAQ’s)
Customer Service Helpdesk App FAQ’s
To install Customer Service Helpdesk App app on your Shopify store, click on the Customer Service Helpdesk App installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Customer Service Helpdesk App on your Shopify store, then contact us now.
To install Customer Service Helpdesk App app on your Shopify store, click on the Customer Service Helpdesk App installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install Customer Service Helpdesk App on your Shopify store, then contact us now.
The key features offered by Customer Service Helpdesk App to Shopify store owners are:
Yes, Customer Service Helpdesk App seamlessly integrates with other Shopify apps or tools, such as .
Yes, Customer Service Helpdesk App offers trial-days days free trial on all its paid plans.
The app offers 3 paid plans, which costs $199/month, $49/month, $89/month.The paid plans also come with a 14-day free trial period.
Yes, Customer Service Helpdesk App offers trial-days days free trial on all its paid plans.
Yes, Customer Service Helpdesk App allows its subscribers to cancel or upgrade their subscription plan at any time.
Yes, Customer Service Helpdesk App offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to support@edesk.comor dial the dedicated support phone number(s): Additionally, Customer Service Helpdesk App offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Please reach out to their support team at support-email to confirm its compatibility with your specific Shopify theme.
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|---|---|---|---|---|---|
| 1 | 5(19) | - Free plan available | |||
| 2 | 5(10) | $14.99/mo onwardsFree plan available | |||
| 3 | 5(5) | $49/mo onwards | |||
| 4 | 5(5) | - Free plan available | |||
| 5 | Simple Apps | 5(4) | $10/mo | ||
| 6 | 5(3) | $29.99/mo | |||
| 7 | Corefront | 5(3) | $199.90/mo onwardsFree plan available | ||
| 8 | 5(1) | - Free plan available | |||
| 9 | 5(1) | - Free plan available | |||
| 10 | jetsense.ai | 5(1) | $19/mo |
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