Privy ‑ Email, SMS & Pop Ups Vs Shopify Inbox: Which Shopify App Is Best For Your Store In September 2026?

Discover the power of Shopify apps as we compare Privy ‑ Email, SMS & Pop Ups and Shopify Inbox side by side. Evaluate their features, explore their unique benefits, compare their pricing plans and user ratings, and find the perfect fit for your business needs. Let's dive into the comparison table and unlock the possibilities that await your Shopify store.

Compare Privy ‑ Email, SMS & Pop Ups and Shopify Inbox

Privy ‑ Email, SMS & Pop UpsPrivy ‑ Email, SMS & Pop UpsView on Shopify
Shopify InboxShopify InboxInstall Now
General Information
Ratings
4.5(3,964 reviews)
4.6(5,506 reviews)
Developed byPrivy OperationsShopify
Launch Date6/24/20158/14/2019
Pricing$24/month, $30/month, $45/monthFree
ObjectiveEmail Ads, Text Messages, Pop-up Ads, Cross Promotions, Web Banners and BarsEngage with customers and boost sales using free chat.
CategoriesEmail marketing, SMS marketingChat
Key Features & Highlights
PurposeYour one-stop ecommerce platform to increase sales using popups, email, and SMS marketing.Get new customers and make sales by interacting with shoppers in chat.
Features List
  1. Create professional emails with a user-friendly drag and drop editor and customizable templates.
  2. Design and launch engaging popups to rapidly grow your email and SMS contact lists.
  3. Send targeted SMS messages for post-signup engagement and abandoned cart recovery.
  1. Enable seamless live chat on your store directly within your Shopify admin.
  2. Instantly respond to customer questions with AI-powered suggested replies and quick answers.
  3. View real-time customer profiles, cart contents, and past order information during conversations.
Highlights
  1. Based in United Kingdom
  1. Based in United States
User Reviews and Ratings
Recommended %89.2%92.0%
Pros
  2. Seamless connection with Mailchimp for efficient email list management.
  3. Quick and straightforward installation and configuration process.
  4. Significantly boosts newsletter signups and customer engagement.
  5. Offers extensive design options to match brand aesthetics.
  6. Provides substantial functionality without requiring payment.
  7. Prompt and helpful assistance from the support team.
  8. Increases sales and email list growth through incentives like discounts.
  9. Simple navigation and ease of use for beginners and advanced users.
  10. Continuous improvements and new features added over time.
  11. Demonstrated success in driving customer conversions and retention.
  1. The app is consistently praised for its simplicity and intuitive interface.
  2. Facilitates quick and effective interaction with customers, enhancing sales and service.
  3. Seamlessly integrates with Shopify, providing a unified experience for store owners.
  4. AI-generated responses and automated answers save time and improve efficiency.
  5. Works well on mobile devices, allowing users to respond on the go.
  6. Highly valued as a cost-effective solution for customer communication.
  7. Directly contributes to increased sales and customer satisfaction.
  8. Consolidates messages from various channels (e.g., Facebook, Instagram) into one inbox.
  9. Offers customizable quick replies and automated messages.
Cons
  1. Sudden and steep price increases, especially for high-traffic users.
  2. Occasional glitches during initial configuration or updates.
  3. Frequent prompts to upgrade can be intrusive for free users.
  1. Occasional bugs, such as chat bubbles disappearing or messages failing to send.
  2. Missing advanced functionalities like image attachments or search within conversations.
  3. Requires frequent re-logins, which can hinder quick responses.
Pricing and Plans
Total Pricing Plans30
Free PlanNot availableNot available
Free TrialNoNo
Technical Information
Rating
4.5
4.6
Total Reviews4,4264,962
Launch Date6/24/20158/14/2019
SD Points331929

Shopify Apps Detailed Comparison: Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox

In this comprehensive comparison, we'll delve into the details of two Shopify apps: Privy ‑ Email, SMS & Pop Ups and Shopify Inbox. Whether you're seeking to optimize marketing efforts, streamline operations, or improve customer engagement, our in-depth analysis will help you make an informed decision.

Skip the detailed comparison and head straight to the final verdict section.

Overview of the apps

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Overview

Let's dive into the overview of these two apps: Privy ‑ Email, SMS & Pop Ups and Shopify Inbox, and uncover how these Shopify apps can elevate your online business and empower you with powerful tools and features.

Privy ‑ Email, SMS & Pop Ups Overview

Privy ‑ Email, SMS & Pop Ups is a Shopify app developed by Unknown Developer to help merchants with Email Ads, Text Messages, Pop-up Ads, Cross Promotions, Web Banners and Bars With an average rating of 4.5 stars from 3,964 reviews , Privy ‑ Email, SMS & Pop Ups is one of the top-rated Email marketing Shopify apps.

Launch Date: Jun 24, 2015

Purpose: Your one-stop ecommerce platform to increase sales using popups, email, and SMS marketing.

Pricing summary: From $24/month

Shopify Inbox Overview

Shopify Inbox is a Shopify app developed by Unknown Developer to help merchants with Engage with customers and boost sales using free chat. With an average rating of 4.6 stars from 5,506 reviews, Shopify Inbox is one of the top-rated Chat Shopify apps.

Launch Date: Aug 14, 2019

Purpose: Get new customers and make sales by interacting with shoppers in chat.

Pricing summary: Free

Salient Features

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Features Comparison

While both apps are designed to optimize your Shopify store, their intended uses may vary. Let's take a more in-depth look at each of these apps' features.

Privy ‑ Email, SMS & Pop Ups Features

Here are the salient features of Privy ‑ Email, SMS & Pop Ups:

  • ✅User-friendly drag and drop email editor. Pick from many ready-made templates.
  • ✅Start using SMS marketing. Send texts after signup and to save carts.
  • ✅Various popup choices to expand your email and SMS marketing lists.
  • ✅Automated Email and text message systems that operate 24/7, saving you time and effort.
  • ✅Get expert setup help, advice, and one-on-one coaching from any starting point.
Shopify Inbox Features

Here are the salient features of Shopify Inbox:

  • ✅Activate chat and monitor outcomes effortlessly in the Shopify admin area.
  • ✅Handle chat discussions from the online shop and its app.
  • ✅Easily learn about your customers through their profile and cart information.
  • ✅Share product suggestions, pictures, and discounts directly in the chat.
  • ✅Set up automatic greetings, contact collection, and FAQs to save time for you and your buyers.

Pricing Details

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Pricing Plans

There are tons of Shopify apps for small businesses and enterprises alike. From Privy ‑ Email, SMS & Pop Ups to Shopify Inbox, each offers a range of pricing packages to accommodate different business needs.

Let's see how the prices of Privy ‑ Email, SMS & Pop Ups and Shopify Inbox measure up.

Privy ‑ Email, SMS & Pop Ups Pricing Details

Privy ‑ Email, SMS & Pop Ups offers 3 paid plans, which cost $24/ month, $30/ month, $45/ month. The paid plans have no free trial period.

Pop Ups & Displays

$24/month

  • Unlimited pop ups and displays

  • Access to all popup types

  • Advanced popup targeting

  • Multi step and mini quiz forms

  • Sync with 3rd parties

Email

$30/month

  • Unlimited email sends and popups

  • Templates for campaigns & flows

  • Pop ups & list growth tools

  • Advanced segmentation & personalization

  • Flow builder for marketing automation

Email and SMS

$45/month

  • Everything in Email Plan

  • Full access to SMS marketing

  • Advanced SMS targeting & automation

  • Dedicated strategists at $150/month

Shopify Inbox Pricing Details

Shopify Inbox offers 0 plans that are forever-free.

$0/month

Ratings and Reviews

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: User Ratings

User feedback and reviews play a crucial role in assessing the quality and effectiveness of any Shopify app. Let's take a closer look at what users are saying about Privy ‑ Email, SMS & Pop Ups and Shopify Inbox.

Privy ‑ Email, SMS & Pop Ups Ratings

Privy ‑ Email, SMS & Pop Ups has garnered an overall rating of 4.5 stars from a total of 3,964 reviews on the Shopify app store.

4.5| 3,964 reviews

Of the total reviews, 90% are positive, 10% are neutral, and 10% are negative.

✨ AI Summary of Privy ‑ Email, SMS & Pop Ups ReviewsThe app is a Shopify-integrated email marketing and pop-up tool designed to grow customer email lists and drive sales through customizable pop-ups, discount offers, and seamless Mailchimp integration. Its strengths include ease of setup, intuitive design customization, and effective email capture, with many users reporting increased sign-ups and conversions. The free version offers robust features, including basic pop-up creation and integration capabilities, while paid plans unlock advanced functionalities. However, limitations include occasional technical issues with Mailchimp syncing and redundant sign-ups from existing customers. A notable drawback is the pricing structure, which some find unexpectedly high, especially for businesses with significant traffic, as costs scale based on subscriber counts or page views. Customer support is frequently praised for responsiveness, though some users report challenges with billing transparency and abrupt pricing changes. Overall, the app is well-regarded for its functionality and user-friendly interface but may present cost-related concerns for scaling businesses.

Shopify Inbox Ratings

Shopify Inbox has garnered an overall rating of 4.6 stars from a total of 5,506 reviews on the Shopify app store.

4.6| 5,506 reviews

Of the total reviews, 92% are positive, 8% are neutral, and 8% are negative.

✨ AI Summary of Shopify Inbox ReviewsThe Shopify Inbox app is a built-in live chat tool designed to facilitate real-time communication between merchants and customers directly within the Shopify ecosystem. Its primary features include a user-friendly interface, automated responses, and integration with store data, enabling quick access to customer profiles, order history, and cart contents during chats. The app supports multi-channel notifications, including mobile alerts, and consolidates messages from Shopify, Facebook, and Instagram into a single inbox. Strengths include its simplicity, seamless Shopify integration, and AI-driven response suggestions, which improve efficiency and customer engagement. However, limitations include inconsistent notification reliability, lack of advanced features like image attachments or conversation search, and occasional technical glitches such as chat bubbles disappearing or delayed message syncing across devices. While praised for boosting sales through prompt customer interactions, some users note room for improvement in customization, notification timeliness, and transcript retention. Overall, it serves as a practical, no-cost solution for basic live chat needs but may lack depth for more complex customer service requirements.

Pros and Cons

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Pros and Cons

Let's explore the pros and cons of Privy ‑ Email, SMS & Pop Ups and Shopify Inbox to better understand their strengths and limitations.

Privy ‑ Email, SMS & Pop Ups Pros and Cons

Pros

Seamless connection with Mailchimp for efficient email list management.

Quick and straightforward installation and configuration process.

Significantly boosts newsletter signups and customer engagement.

Offers extensive design options to match brand aesthetics.

Provides substantial functionality without requiring payment.

Prompt and helpful assistance from the support team.

Increases sales and email list growth through incentives like discounts.

Simple navigation and ease of use for beginners and advanced users.

Continuous improvements and new features added over time.

Demonstrated success in driving customer conversions and retention.

Cons

Sudden and steep price increases, especially for high-traffic users.

Occasional glitches during initial configuration or updates.

Frequent prompts to upgrade can be intrusive for free users.

Shopify Inbox Pros and Cons

Pros

The app is consistently praised for its simplicity and intuitive interface.

Facilitates quick and effective interaction with customers, enhancing sales and service.

Seamlessly integrates with Shopify, providing a unified experience for store owners.

AI-generated responses and automated answers save time and improve efficiency.

Works well on mobile devices, allowing users to respond on the go.

Highly valued as a cost-effective solution for customer communication.

Directly contributes to increased sales and customer satisfaction.

Consolidates messages from various channels (e.g., Facebook, Instagram) into one inbox.

Offers customizable quick replies and automated messages.

Cons

Occasional bugs, such as chat bubbles disappearing or messages failing to send.

Missing advanced functionalities like image attachments or search within conversations.

Requires frequent re-logins, which can hinder quick responses.

Integrations

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Featured Integrations

Seamless integration with other tools and platforms is crucial for maximizing the functionality and efficiency of your Shopify store. Let's explore the integration capabilities of Privy ‑ Email, SMS & Pop Ups and Shopify Inbox, and see how effortlessly these apps can enhance your store operations.

Privy ‑ Email, SMS & Pop Ups Integrations

Privy ‑ Email, SMS & Pop Ups offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Checkout
  • •Attentive
  • •Emotive
  • •Klaviyo
  • •Mailchimp
  • •Postscript
  • •Smile.io

Shopify Inbox Integrations

Shopify Inbox offers a wide range of integration options, allowing you to connect with popular third-party tools and services seamlessly. The developer has provided an extensive list of integration tools:

  • •Shopify Admin
  • •Online Store

Support

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Support

The support team plays a vital role in resolving queries, offering guidance, and addressing concerns related to Privy ‑ Email, SMS & Pop Ups and Shopify Inbox. Their expertise and responsiveness are key considerations for ensuring a seamless app experience.

Privy ‑ Email, SMS & Pop Ups User Support

For any inquiries or assistance regarding Privy ‑ Email, SMS & Pop Ups, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Privy ‑ Email, SMS & Pop Ups offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Shopify Inbox User Support

For any inquiries or assistance regarding Shopify Inbox, their dedicated support team is here to assist you. You can reach out to them via email at [email protected]. To address common concerns, Shopify Inbox offers an extensive FAQ section on its website, providing helpful information and troubleshooting tips.

Final Verdict

Privy ‑ Email, SMS & Pop Ups vs Shopify Inbox: Final Verdict

When choosing the ideal Shopify app for your business, both Privy ‑ Email, SMS & Pop Ups and Shopify Inbox offer unique strengths and considerations.

The choice between Privy ‑ Email, SMS & Pop Ups and Shopify Inbox depends on your specific needs and priorities. Consider your business requirements, goals, and the features that align most closely with your objectives. Take into account factors such as pricing, user reviews, support quality, and integrations while making a decision.

We recommend thoroughly exploring the features and functionalities of each app. Remember, what works best for one business may not be ideal for another.

Here's a breakdown of key factors to help you choose a winner.

Average Rating (High priority factor)

While considering user reviews, take note of the average ratings for Privy ‑ Email, SMS & Pop Ups and Shopify Inbox. These ratings reflect users' overall satisfaction and can provide valuable insights into the reliability and effectiveness of each app. In this case, Privy ‑ Email, SMS & Pop Ups holds an average rating of 4.5 stars, whereas Shopify Inbox has 4.6 star ratings.

🥇 Winner: Shopify Inbox

🥈 Runner Up: Privy ‑ Email, SMS & Pop Ups

For a comprehensive analysis, head to the Ratings and Reviews section.

Total Reviews (High priority factor)

Consider the total number of reviews Privy ‑ Email, SMS & Pop Ups and Shopify Inbox have received. A higher number of reviews generally indicates a larger user base and more feedback, which can provide additional insights into the app's performance and user experience. Here, Privy ‑ Email, SMS & Pop Ups has received a total of 3,964 reviews and Shopify Inbox has 5,506 reviews.

🥇 Winner: Shopify Inbox

🥈 Runner Up: Privy ‑ Email, SMS & Pop Ups

For a comprehensive analysis, head to the Ratings and Reviews section.

Launch Date (Low priority factor)

While not a direct measure of quality, consider the launch date of each app - Privy ‑ Email, SMS & Pop Ups and Shopify Inbox to gain some context. A more established app brings years of experience and refinement to the table, but it's important to balance this factor with the app's average rating and total reviews. Privy ‑ Email, SMS & Pop Ups and Shopify Inbox were launched on Jun 24, 2015 and Aug 14, 2019 respectively.

🥇 Winner: Privy ‑ Email, SMS & Pop Ups

🥈 Runner Up: Shopify Inbox

For a comprehensive analysis, head to the Overview of the Apps section.

Budget (High priority factor)

Take the time to analyze your specific needs, budget for the same, and long-term goals to decide which plan fits your requirements. Here, Privy ‑ Email, SMS & Pop Ups offers 3 pricing plans (0 free plans, 3 paid plans) with an average plan price of $33.00. Shopify Inbox, on the other hand, has a total of 1 pricing plans (0 free plans, 0 paid plans) with an average plan price of $0.00.

🥇 Winner: Shopify Inbox

🥈 Runner Up: Privy ‑ Email, SMS & Pop Ups

For a comprehensive analysis, head to the Pricing Details section.

Support Channel (Medium priority factor)

Both Privy ‑ Email, SMS & Pop Ups and Shopify Inbox provide customer support through various channels, such as email, live chat, FAQs section, or phone. A higher number of support channels indicates better accessibility and assistance, ensuring timely help whenever you need it. Here, the two apps offer the following support channels:

Privy ‑ Email, SMS & Pop Ups: Email, Phone, FAQs page - 3 support options

Shopify Inbox: Email, Phone, FAQs page - 3 support options

🥇 Winner: Privy ‑ Email, SMS & Pop Ups, Shopify Inbox

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Support section.

Integrations (Medium priority factor)

Evaluate the integration capabilities of Privy ‑ Email, SMS & Pop Ups and Shopify Inbox. Consider the number and variety of integration options they offer with other tools and services - more integration options can provide flexibility and streamline your workflows. Both apps offer various integration options with popular Shopify tools and services.

Privy ‑ Email, SMS & Pop Ups: 7 integrations

Shopify Inbox: 2 integrations

🥇 Winner: Privy ‑ Email, SMS & Pop Ups

🥈 Runner Up: Shopify Inbox

For a comprehensive analysis, head to the Integrations section.

Trial Period (Low priority factor)

Free trial periods allow you to explore the app's features and functionalities before committing. Privy ‑ Email, SMS & Pop Ups has no free trial period. Shopify Inbox, on the other hand, has no free trial period.Take advantage of these trial periods to assess how well each app aligns with your specific business needs.

🥇 Winner: N/A

🥈 Runner Up: N/A

For a comprehensive analysis, head to the Features section.

By comparing and weighing these factors, you can make an informed decision and determine the winner between Privy ‑ Email, SMS & Pop Ups and Shopify Inbox that aligns best with your requirements and preferences for a successful Shopify app experience.

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Frequently Asked Questions

FAQs for Privy ‑ Email, SMS & Pop Ups and Shopify Inbox

1. What is the key difference between these Shopify apps: Privy ‑ Email, SMS & Pop Ups and Shopify Inbox?

When comparing various Shopify apps, their main objective sets them apart. Privy ‑ Email, SMS & Pop Ups is designed to help merchants with Email Ads, Text Messages, Pop-up Ads, Cross Promotions, Web Banners and Bars. On the other hand, Shopify Inbox focuses on Engage with customers and boost sales using free chat.. Assessing these differences will help you determine which app aligns best with your unique business needs.

2. Which app between Privy ‑ Email, SMS & Pop Ups and Shopify Inbox offers free pricing plan options for Shopify merchants?

Privy ‑ Email, SMS & Pop Ups has no free plans.

3. What are the pricing plans for Privy ‑ Email, SMS & Pop Ups and Shopify Inbox?

While the specific pricing plans may vary for each app, here's a general breakdown:

Privy ‑ Email, SMS & Pop Ups

offers a total of 3 pricing plans: 0 free plans and 3 paid plans.

Paid plan costs: $24/ month, $30/ month, $45/ month

Free plan costs: Not available

Shopify Inbox

offers a total of 1 pricing plan: 0 free plans and 0 paid plans.

Paid plan costs: None

Free plan costs: None

4. Is there a free trial available for Privy ‑ Email, SMS & Pop Ups and Shopify Inbox?

Privy ‑ Email, SMS & Pop Ups has no free trial period. Shopify Inbox, on the other hand, has no free trial period.

5. What are the integration options available for Privy ‑ Email, SMS & Pop Ups and Shopify Inbox?

Privy ‑ Email, SMS & Pop Ups

  • Checkout
  • Attentive
  • Emotive
  • Klaviyo
  • Mailchimp
  • Postscript
  • Smile.io

Shopify Inbox

  • Shopify Admin
  • Online Store
6. What are the support options available for Privy ‑ Email, SMS & Pop Ups and Shopify Inbox?

Privy ‑ Email, SMS & Pop Ups

7. Are Privy ‑ Email, SMS & Pop Ups and Shopify Inbox compatible with my Shopify theme?

Generally, Privy ‑ Email, SMS & Pop Ups and Shopify Inbox are designed to be compatible with most Shopify themes. However, it is always advisable to review the app documentation or contact the app's support team to ensure seamless integration with your specific theme.

8. Which app between Privy ‑ Email, SMS & Pop Ups and Shopify Inbox is better?

Determining which app between Privy ‑ Email, SMS & Pop Ups and Shopify Inbox is better depends on your specific business requirements. It is recommended to thoroughly evaluate each app based on various factors such as customer reviews, support, integrations, and functionalities to make an informed decision that aligns best with your unique requirements.

Find the full evaluation here.