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Help Scout Shopify App

Support ticket management

Install now on your store

$25

per month

bonnie avatarjese avatarleslie avatarthomas avatar

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Reviewer

We have used HelpScout for a few years now. It allows us to provide email support (and soon, integrated chat) without portal nonsense. We see threads, the customer sees emails. We've not yet used the Docs portion yet but plan to do so after rolling out a website update. The ability to see Shopify order data in the HelpScout interface is awesome. So is Tech Support.

The ability to add workflows and saved replies saves a lot of time. We also use Zapier to do things in HelpScout when we get orders/new customers in Shopify. Easiest example: Add a new HelpScout contact when a customer is added to Shopify.

5 Standout from United States

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    bonnie avatarInstallation service $5/hour $9/hour first 5 hours
    Installed by Ecomhero and guaranteed by ShopDigest

    Screenshots

    About the App

    Overview of Help Scout Shopify App:

    The Help Scout is a Shopify app listed under Support ticket management category. The app was developed by and launched on March 31, 2014 on the Shopify app store. The main purpose of the app is: "Happy customers, growing business."

    The Help Scout has been reviewed 0 times by Shopify merchants all across the globe and holds an overall rating of stars.

    The app offers 3 paid plans, which costs $25/month, $50/month, $780/year. The paid plans also come with a 15-day free trial period.

    Help Scout Shopify App In A Nutshell:

    TitleDescription
    App NameHelp Scout
    App Benefit
    App ObjectiveHappy customers, growing business.
    CategorySupport ticket management
    Developed by
    Launch DateMarch 31, 2014
    Total Pricing Plan(s)3 (0 free plan(s), 3 paid plan(s))
    Paid plan price(s)$25/month, $50/month, $780/year
    Free Trial AvailableYes, for 15 day(s)
    App Rating
    Total Reviews0

    Salient Features

    Key Features and Benefits of Help Scout App:

    Help Scout offers the following key features to Shopify store owners:

      To know more information on Help Scout, click here.

      If you are interested, check out the Help Scout's demo store before installing on your Shopify store.

      Pricing details

      Help Scout Pricing Plans:

      The app offers 3 paid plan(s). The paid plan(s) offered by Help Scout: $25/month, $50/month, $780/year

      TitleDescription
      Pricing summary
      Total Pricing Plan(s)3
      Number of free plan(s)0
      Number of paid plan(s)3
      Cost of Paid Plan(s)$25/month, $50/month, $780/year
      Free trail availableYes, for 15 day(s)

      Here's an overview of Help Scout costs for each of the plan(s):

      Standard


      $25

      per month

      Plus


      $50

      per month

      Pro


      $780

      per year

      Standard


      $25/month

      • 2 inboxes
      • 1 Docs site
      • In-app messaging
      • Beacon help widget
      • Custom reports
      • API and 100+ integrations

      Plus


      $50/month

      • 5 inboxes
      • 2 Docs sites w/ restricted access
      • 25 light users
      • Advanced permissions and tracking
      • Teams
      • AI assist
      • AI summarize

      Pro


      $780/year

      • 25 inboxes
      • 10 Docs sites w/ restricted access
      • 50 light users
      • Enterprise security
      • HIPPA compliance
      • Dedicated Account Manager

      Details

      The details of the plan(s) are outlined below:

      • Standard: The Standard costs $25/month and comes with a 15-day free trial period. The plan offers a host of features, including 2 inboxes, 1 Docs site, In-app messaging, Beacon help widget, Custom reports, API and 100+ integrations.
      • Plus: The Plus costs $50/month and comes with a 15-day free trial period. The plan offers a host of features, including 5 inboxes, 2 Docs sites w/ restricted access, 25 light users, Advanced permissions and tracking, Teams, AI assist, AI summarize.
      • Pro: The Pro costs $780/year and comes with a 15-day free trial period. The plan offers a host of features, including 25 inboxes, 10 Docs sites w/ restricted access, 50 light users, Enterprise security, HIPPA compliance, Dedicated Account Manager.

      Reviews

      Help Scout Shopify App Reviews:

      Help Scout has an overall rating of stars from a total of 0 reviews on the Shopify app store. Of these, 0.00% are positive, 0.00% are neutral, and 0.00% are negative.

      Positive Reviews - 20

      Neutral Reviews - 1

      Negative Reviews - 2

      Support

      Help Scout App Support:

      For any questions, concerns, or assistance with Help Scout, the dedicated support team is readily available to help. To reach out to the support team, users can send an email to help@helpscout.com.

      Additionally, Help Scout offers a comprehensive FAQ section to address common inquiries and provide self-help resources.

      Details of the Help Scout app are available in various languages on the Shopify app store, including English.

      Help Scout App Support Information In A Nutshell:

      TitleDescription
      Support Emailhelp@helpscout.com
      Contact Number(s)
      FAQ PageFAQ Page
      Privacy PolicyPrivacy Policy
      Language SupportEnglish

      Integrations

      Help Scout Featured Integrations:

      The list of top Shopify apps or features or software tools that Help Scout seamlessly integrates are given below:

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        Developer Profile

        They have about 10 years of experience in developing Shopify apps with a portfolio of 1 Shopify app(s) and an average rating of 4.5 stars. To learn more about Developer and explore their app(s), visit their official website at https://www.helpscout.net.

        Frequently Asked Questions (FAQ’s)

        Help Scout FAQ’s

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