Blustream.io, a leading platform providing post-sale product experience announced that 5-Star Unboxing is now available on the Shopify App store. Shopify merchants can now enjoy guaranteed customer success with automated and personalized SMS messages.
We are the only platform purpose-built to help customers succeed with products, and we’re thrilled to take this next step forward in our evolution to help brands and retailers create 5-Star experiences that drive revenue and lifetime value.
Ken Rapp, CEO and co-founder, Blustream
About Blustream
Blustream is a SaaS-based after-sale product engagement company that creates active connections between brands and their customers with the help of positive after-sale product engagement. With the help of the Blustream App, businesses can engage in automated and dynamic dialogues with customers regarding the products to eliminate negative reviews and product returns, thus driving repeat purchases.
“Launching Blustream within the Shopify App Store makes it even easier for eCommerce brands and retailers to start connecting with their customers. With one click, Shopify merchants can start delighting their customers by creating amazing product experiences through dynamic SMS text dialogue,” said Ken Rapp, CEO and co-founder, Blustream.
“We are the only platform purpose-built to help customers succeed with products, and we’re thrilled to take this next step forward in our evolution to help brands and retailers create 5-Star experiences that drive revenue and lifetime value,” he added.
What is 5-Star Unboxing?
Blustream’s 5-Star Unboxing technology allows Shopify merchants to immediately engage with the customers about the products available in their store. With a single click, merchants will be able to send automated and personalized SMS messages created on the basis of customer behaviors and product usage data. The company guarantees customer success within 30 days of the use.
Shopify merchants can establish a real and authentic relationship with their customers with the help of Blustream. Merchants can witness a decrease in negative reviews because of the timely support offered to triage issues, decreased returns due to automated education post-purchase and more repeat purchases because of personalized recommendations of new products.
Blustream claims that its customers get more than 40 percent conversion rates on purchase recommendations. Merchants also witness a 99 percent decrease in reviews under four stars.
Top Features of Blustream App
- Connect & Grow: With easy opt-in options including QR codes and keywords, Shopify merchants can easily increase their subscriber list.
- Automate & Personalize: Based on customer behavior and product usage, merchants can send personalized and automated dynamic messages.
- Data & Analytics: Shopify merchants can push engaging campaigns by analyzing the product data they have collected.
Digital Transformation
Blustream allows the online store to offer interesting after-sale engagement with customers by managing product lifecycle touchpoints through usage, onboarding, and maintenance stages of the consumer-product continuum. The platform manages data to initiate product engagement actions that also comprises alerts, tips and purchase recommendations. The messages are sent at the right time from stores to their consumers in order to evoke positive action.
“Today, CEOs, CMOs, and executives in charge of digital transformation use Blustream to create a direct channel with their customers to decrease churn and increase both revenue and customer Life Time Value to ultimately deliver better customer satisfaction,” the company wrote in its LinkedIn page.
