ZigZag Returns & Exchanges Shopify App
by ZigZag Global LtdMake your returns, exchanges, refunds, and labels process easier and automated to keep your customers and maintain your income. Automatic Returns and Labels, Personalized Portal, Refunds and Exchanges
4.7
(269)
Potters Cookshop, United Kingdom
A prompt and helpful support chat service. Thank you.
Install in your Shopify Store
ZigZag Returns & Exchanges Charts
Track ZigZag Returns & Exchanges's ranking, reviews, and performance over time with interactive charts. See how it compares to similar apps in the same category.
Pros and Cons
Pros and Cons of ZigZag Returns & Exchanges
Pros
Ease of Setup and Integration: Quick installation and seamless integration with Shopify, requiring minimal technical effort.
Automated Return Process: Streamlines returns with automated rules, order lookups, and email notifications, reducing manual work.
Customer-Friendly Portal: Provides a professional, branded returns page that enhances the customer experience.
Free Core Features: Offers essential return management tools at no cost, making it accessible for small businesses.
Cons
Limited Automation for Refunds/Exchanges: Requires manual steps for restocking, refund processing, or generating exchange orders.
Notification Visibility in Shopify: Some users miss return requests due to insufficient in-app alerts, relying heavily on email.
Screenshots
About the App
Automatic Returns and Labels, Personalized Portal, Refunds and Exchanges
- Label Generation: Create competitive Collect+ and USPS labels automatically or choose to upload your own.
- Automated refunds and exchanges: Approve refunds with one click and automatically create new orders for exchanges.
- Customized Returns Portal: A returns portal, customized with your branding, hosted on your domain.
- Customisable notifications: Adjustable alerts to update customers about the status of their returns.
- Returns Management Dashboard: Dashboard to set up your own rules and windows for managing returns, and gain insights.
Keywords
Key Features
- Automatically generate competitive shipping labels or upload custom ones.
- Approve refunds instantly with a single click for faster processing.
- Create new orders automatically for seamless exchanges without manual input.
Pricing
ZigZag Returns & Exchanges Pricing Plans
Silver
$20/month
Everything in Free plus:
100 returns incl. + extras pay-as-you-go
International returns back to UK
Branded, customisable returns portal
Unlimited return reasons
Gold
$50/month
Everything in Silver plus:
300 returns incl. + extras pay-as-you-go
Automated returns and refunds
Configurable exchanges
Holiday return window
Platinum
$199/month
Everything in Gold plus:
500 returns incl. + pay-as-you-go
Exchanges across variants and categories
Shop Now swaps on higher-value
Shop Later incentives with bonus credit
Not sure which plan to pick? Discuss Silver or Gold plans with us, learn about custom pricing, or get a demo.
Here's an overview of ZigZag Returns & Exchanges costs for each of the plan(s):
The app offers 3 paid plan(s). The paid plan(s) offered by ZigZag Returns & Exchanges: (Silver, Gold, Platinum).
The details of the plan(s) are outlined below:
Silver: The Silver plan costs $20 and has no free trial period. The plan offers a host of features, including Everything in Free plus:, 100 returns incl. + extras pay-as-you-go, International returns back to UK, Branded, customisable returns portal, Unlimited return reasons, Gift cards, Outbound order withdrawn by the customer.
Gold: The Gold plan costs $50 and has no free trial period. The plan offers a host of features, including Everything in Silver plus:, 300 returns incl. + extras pay-as-you-go, Automated returns and refunds, Configurable exchanges, Holiday return window, Outbound order withdrawn by the customer.
Platinum: The Platinum plan costs $199 and comes with a 14-day free trial period. The plan offers a host of features, including Everything in Gold plus:, 500 returns incl. + pay-as-you-go, Exchanges across variants and categories, Shop Now swaps on higher-value, Shop Later incentives with bonus credit, Outbound order withdrawn by the customer, Dynamic refund workflows.
ZigZag Returns & Exchanges Price Summary
| Pricing summary | From $20/month. Free trial available. |
| Total Pricing Plan(s) | 3 |
| Number of free plan(s) | 0 |
| Number of paid plan(s) | 3 |
| Cost of Paid Plan(s) | $20, $50, $199 |
| Free trial available | Yes, for 14 day(s) |
For further information regarding ZigZag Returns & Exchanges app pricing plans, see the official website.
ZigZag Returns & Exchanges Shopify App Discounts
If you are looking for discounts on ZigZag Returns & Exchanges app pricing plans, feel free to contact our team - we'd be happy to help! Additionally, if you are an agency or a shop merchant with multiple Shopify stores, we can work directly with ZigZag Global Ltd to secure better deals on the ZigZag Returns & Exchanges app exclusively for you.
*Disclaimer: Please note that ShopDigest doesn't guarantee discounts on apps as any changes to the pricing plans are ultimately up to the discretion of the developer.
Testimonials
What our users say about ZigZag Returns & Exchanges
“A prompt and helpful support chat service. Thank you.”
“Great easy to use returns and good customer support”
“Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.”
Trusted By
Trusted by the best Shopify stores
Potters Cookshop
United Kingdom
Williamsons Factory Shop
United Kingdom
Lisou
United Kingdom
Elys Wimbledon
United Kingdom
Triangl
Jersey
Aarabhi London
United Kingdom
Miss Match Group Inc.
United States
Lore
United Kingdom
Make your returns, exchanges, refunds, and labels process easier and automated to keep your customers and maintain your income.
Labels for Returning
Get USPS, Collect+, or InPost labels sent automatically to your customers and enjoy low-cost shipping rates.
Return Portal for Brands
Allow your customers to quickly request returns through a self-service portal that reflects your brand.
Returning & Swapping Items
Make your refund process easier by automatically making a new order for exchanges.
Comparison
Top ZigZag Returns & Exchanges Alternatives Detailed Comparison
The table below highlights the crucial differences between ZigZag Returns & Exchanges and similar other Shopify apps based on parameters like ratings, reviews, features, pricing, etc.
Add App | |||
|---|---|---|---|
| General Information | |||
| Ratings | 4.7(192 reviews) | 4.3(629 reviews) | |
| Developed by | ZigZag Global Ltd | ShipStation | |
| Launch Date | 12/18/2017 | 11/14/2011 | |
| Pricing | $20/month, $50/month, $199/month | $14.99/month, $29.99/month, $349.99/month | |
| Objective | Automatic Returns and Labels, Personalized Portal, Refunds and Exchanges | Wherever you market your goods and no matter your shipping method, it's incredibly efficient. | |
| Categories | Returns and exchanges, Shipping | Shipping, Returns and exchanges | |
| Key Features & Highlights | |||
| Purpose | Make your returns, exchanges, refunds, and labels process easier and automated to keep your customers and maintain your income. | Use ShipStation to send your orders, save money with reliable carriers, and simplify your operations. | |
| Features List |
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| |
| Highlights | - |
| |
| User Reviews and Ratings | |||
| Recommended % | 95.3% | 75.4% | |
| Pros |
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| |
| Cons |
|
| |
| Pricing and Plans | |||
| Total Pricing Plans | 3 | 3 | |
| Free Plan | Not available | Not available | |
| Free Trial | Yes, for 14 day(s) | Yes, for 30 day(s) | |
| Technical Information | |||
| Rating | 4.7 | 4.3 | |
| Total Reviews | 269 | 623 | |
| Launch Date | 12/18/2017 | 11/14/2011 | |
| SD Points | 14 | 73 | |
More Details About ZigZag Returns & Exchanges
Product Description
Sorted Return Center is a platform that lets you manage customer returns, refunds, and exchanges efficiently. It provides features to set rules for returns, track progress, automate approvals and offers key insights. It also allows customized communication with customers via a branded portal.
AI Summary
Clicksit is a Shopify returns management app designed to streamline the return and exchange process for merchants and customers. The app features an automated returns portal where customers can submit requests using their order details, reducing manual intervention. Key functionalities include customizable return rules, automated email notifications, branded return pages, and integration with Collect+ for prepaid return labels (primarily in the UK). Strengths include ease of setup, seamless Shopify integration, and responsive customer support. The app also offers cost-effective solutions, with a free tier covering basic needs and pay-per-use label options. However, limitations include the lack of automatic restocking for exchanges, no one-click refund processing within Shopify, and limited international return label support. Some users note occasional UI bugs and a desire for more advanced customization. Despite these drawbacks, the app is widely praised for improving efficiency, professionalism, and customer trust in the returns process.
Support
For any questions, concerns, or assistance with ZigZag Returns & Exchanges, the dedicated support team is readily available to help.To reach out to the support team, users can send an email to [email protected]. Additionally, ZigZag Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources in their app FAQ section.
ZigZag Returns & Exchanges Support Information In A Nutshell:
| Support Email: | [email protected] |
| Contact Number(s): | Not available |
| FAQ Page: | FAQ details |
| Privacy Policy: | Privacy details |
| Language Support: | English |
Integration
The list of top Shopify apps or features or software tools that ZigZag Returns & Exchanges seamlessly integrates are given below:
Developer
Looking to install ZigZag Returns & Exchanges app on your store?
ShopDigest helps businesses upgrade their Shopify stores by offering easy app installation services.
Why Choose ShopDigest?
- Highly experienced and vetted team for successful app installation
- Assured support and guidance throughout the installation and beyond
- Customized services to meet unique business needs
- 30-day no questions asked refund policy
- Lowest pricing guaranteed (starts at just $10/hour)
ZigZag Returns & Exchanges Q&A
How does the app simplify returns for customers?
Customers can request returns via a branded self-serve portal, receive automated shipping labels, and get updates on their return status, making the process quick and hassle-free.
Can I customize the returns portal?
Yes, the portal can be fully branded with your logo, colors, and domain, ensuring a seamless and professional experience for your customers.
Does the app support automated refunds?
Yes, refunds can be approved with one click, and exchanges automatically generate new orders, reducing manual work and speeding up the process.
What shipping carriers are supported?
The app supports Evri, Yodel, DPD, USPS, and Collect+, offering competitive shipping rates and flexibility to upload your own labels.
How does the app help with return policies?
You can set custom return windows, rules, and restrictions, track progress, and gain insights to optimize your return strategy.
Is there a dashboard for managing returns?
Yes, a centralized dashboard lets you monitor returns, set policies, and analyze data to improve efficiency and customer satisfaction.
Can I notify customers about return status?
Customizable email notifications keep customers informed at every step, improving transparency and reducing support inquiries.
Who is this app best suited for?
It’s ideal for both small businesses and large retailers looking to automate returns, reduce manual tasks, and enhance customer experience.
Are there different pricing plans available?
Yes, plans range from basic (100 returns/month) to enterprise (3500 returns/month), with advanced automation and support in higher tiers.
Does the app update inventory after returns?
Yes, returned stock is automatically updated, helping you maintain accurate inventory levels without manual adjustments.
Customer Reviews
ZigZag Returns & Exchanges has an overall rating of 4.7 stars from a total of 269 reviews on the Shopify app store. Of these, 253 (94.1%) are positive, 4 (1.5%) are neutral, and 12 (4.5%) are negative*.
*Ratings above four stars fall under positive review, three stars reviews fall under neutral, and anything less than two stars falls under negative.
A prompt and helpful support chat service. Thank you.
Great easy to use returns and good customer support
Very straight forward platform to use. Great to ease the workload of our customer service team. Good courier options for returns.
We started to use the app in Nov last year. Did exactly what we needed to align returns for a new online brand. Super efficient and simple to install. Denise was so helpful with any issues we have had with returns!
The app is highly functional, and I was very impressed with the excellent support team. Their assistance was prompt and helpful, making the experience even better.
Video Demo and Screenshots
Product Screenshots
Installation Steps
How to install ZigZag Returns & Exchanges on your Shopify store
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Use filters like pricing, availability, and features to find the perfect match for your store's needs.
Get a personalized setup plan
Our team will create an installation plan based on your current store setup, goals, and requirements.
Install at your own pace
Perfect your store's functionality without the pressure to move on until you're ready.
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ZigZag Returns & Exchanges FAQ's
How do I install the ZigZag Returns & Exchanges Shopify app?
To install ZigZag Returns & Exchanges app on your Shopify store, click on the ZigZag Returns & Exchanges installation link. Login to the Shopify store on which you want to install the app and follow the onboarding process.
If you need our expert guidance to help you install ZigZag Returns & Exchanges on your Shopify store, then contact us now.
What are the key features of ZigZag Returns & Exchanges?
The key features offered by ZigZag Returns & Exchanges to Shopify store owners are:
- ✅Domestic and international returns back to UK from 30+ countries internationally
- ✅Save the Sale with Shop Now and Shop Later features by ZigZag
- ✅Auto-generated UPS, Evri, Yodel, DPD and Royal Mail at competitive rates
- ✅One-click refund approval and original order updating for exchanges
- ✅Customisable notifications to keep customers informed and reduce support efforts
Does ZigZag Returns & Exchanges integrate with other Shopify apps or tools?
Yes, ZigZag Returns & Exchanges seamlessly integrates with other Shopify apps or tools, such as Create competitive Collect+ and USPS labels automatically or choose to upload your own., Approve refunds with one click and automatically create new orders for exchanges., A returns portal, customized with your branding, hosted on your domain..
Is there a free trial available for ZigZag Returns & Exchanges?
Yes, ZigZag Returns & Exchanges offers 14 days free trial on all its paid plans.
What are the pricing plans for ZigZag Returns & Exchanges?
The app offers 3 paid plans, which cost $20/month, $50/month, $199/month. The paid plans also come with a 14-day free trial period.
How does billing work for ZigZag Returns & Exchanges?
ZigZag Returns & Exchanges uses USD for billing, with recurring and usage-based charges invoiced usually every 30 days.
Can I cancel or upgrade my subscription plan at any time?
Yes, ZigZag Returns & Exchanges allows its subscribers to cancel or upgrade their subscription plan at any time.
Does ZigZag Returns & Exchanges offer customer support? How can I get assistance?
Yes, ZigZag Returns & Exchanges offers a dedicated support team for any kind of app-related assistance. To reach out to the support team, users can send an email to [email protected].
Additionally, ZigZag Returns & Exchanges offers a comprehensive FAQ section to address common inquiries and provide self-help resources.
Is ZigZag Returns & Exchanges compatible with my Shopify theme?
Please reach out to their support team at [email protected] to confirm its compatibility with your specific Shopify theme.
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